Client Solutions Manager Resume Example & Writing Guide

Use this Client Solutions Manager resume example and guide to improve your career and write a powerful resume that will separate you from the competition.

Client solutions managers are usually found in large organizations with complex client bases. They’re responsible for ensuring that clients are satisfied with the services they’re receiving, and they work with salespeople to develop long-term relationships that will benefit both parties in the long run.

Because the client solutions manager role is so diverse, it’s important to have a resume that showcases your skills and experience in a way that will resonate with hiring managers at different types of companies. Follow these tips and resume example to write a compelling client solutions manager resume that will get you noticed.

Michael Garcia
New York City, NY | (123) 456-7891 | [email protected]

Client-focused solutions manager with experience in the software and technology industries. Proven ability to identify customer needs and provide recommendations that improve business outcomes. Skilled at managing customer relationships, negotiating contracts, and closing deals.

New York University Jun '10
M.B.A. in Marketing
State University of New York at Albany Jun '06
B.S. in Business Administration
Company A, Client Solutions Manager Jan '17 – Current
  • Managed a team of 5 Client Solutions Consultants to deliver solutions for clients in the Financial Services industry.
  • Developed and executed sales strategies, including developing new business opportunities with existing customers.
  • Provided technical expertise on products and services to ensure customer satisfaction and retention.
  • Worked closely with Sales Management to develop annual plans that align with company goals & objectives.
  • Trained CSMs on product knowledge, processes, procedures, etc., as needed or required by management.
Company B, Client Solutions Manager Jan '12 – Dec '16
  • Developed a process to track and monitor client inquiries, resulting in an increase of customer satisfaction rating by 5 points
  • Created a system that tracked the status of all projects for each client, increasing project completion rate by 10%
  • Managed a team of 25 Client Solutions Specialists responsible for tracking and monitoring client inquiries
  • Implemented new processes to streamline workflow, reducing administrative time spent on routine tasks by 20%
  • Conducted regular training sessions with clients and staff members to ensure consistent communication throughout the company
Company C, Sales Representative Jan '09 – Dec '11
  • Exceeded quarterly sales targets by developing and executing creative sales strategies.
  • Conducted webinars and in-person presentations to promote product features and advantages to potential customers.
  • Managed relationships with key accounts, providing exceptional customer service to retain and grow business.
  • Certified Administrator
  • Google AdWords Certification
  • LinkedIn Ads Certification

Industry Knowledge: Business Analysis, Project Management, IT Infrastructure, Business Process Improvement, Vendor Management, Process Improvement
Technical Skills: Microsoft Office Suite, Project Server, SharePoint, Gantt Chart, Business Objects
Soft Skills: Communication, Leadership, Time Management, Problem Solving, Teamwork

How to Write a Client Solutions Manager Resume

Here’s how to write a resume of your own.

Write Compelling Bullet Points

When you’re writing your bullet points, it can be tempting to simply list your responsibilities and duties. But that’s not going to make a strong impression on recruiters. Instead, you should focus on the results of your work.

For example, rather than saying you “managed client accounts,” you could say that you “increased client retention rate by 15% in six months through proactive outreach and relationship building.”

The second bullet point paints a much clearer picture of what you did and the results of your work. And it also provides a specific number to demonstrate the impact of your work.

Identify and Include Relevant Keywords

When you apply for a client solutions manager role, your resume is likely to be scanned by an applicant tracking system (ATS) for certain keywords. ATS programs rank resumes against other applicants by looking for certain words or phrases that are relevant to the job opening. If your resume lacks the right keywords, your application might not make it past the initial screening process.

To increase your chances of getting an interview, use this list of common client solutions manager keywords and phrases as a starting point to help you identify the skills and experience that are most relevant to the role:

  • Client Management
  • Business Development
  • Account Management
  • Strategic Partnerships
  • Consulting
  • Business Strategy
  • Solution Selling
  • Sales Management
  • Strategy
  • Customer Relationship Management (CRM)
  • Sales
  • Marketing Strategy
  • Cross-functional Team Leadership
  • Client Services
  • Product Management
  • Software as a Service (SaaS)
  • Digital Marketing
  • Online Advertising
  • Accountabilities
  • Digital Strategy
  • Business Analysis
  • Contract Negotiation
  • Change Management
  • Vendor Management
  • Project Management
  • Management
  • IT Strategy
  • Leadership
  • Business Process Improvement
  • Marketing

Showcase Your Technical Skills

As a Client Solutions Manager, you will need to be proficient in a variety of software programs and systems in order to effectively manage your clients’ needs. Some of the most commonly used programs in this field are Salesforce, HubSpot, and Zendesk. Additionally, it is important to be familiar with project management tools like Asana and Jira, as well as document management systems like Google Drive and Dropbox.

Your technical skills section should highlight your proficiency in all of the above programs and systems, as well as any other relevant programs or systems that you are familiar with. Additionally, you should indicate your level of expertise for each skill, as this will show potential employers that you are a valuable asset to their team.


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