Resume

Collections Manager Resume Example & Writing Guide

Use this Collections Manager resume example and guide to improve your career and write a powerful resume that will separate you from the competition.

Collections managers are responsible for ensuring that debts are collected in a timely and efficient manner. They oversee a team of collectors who are tasked with identifying delinquent customers and persuading them to pay up.

If you’re an organized, people-oriented manager who thrives under pressure, this could be the perfect role for you. And if you’ve got solid experience in collections or collections-related work, you could be a great candidate for a collections manager job right away.

Here are some tips for writing a great collections manager resume plus an example to look at when writing yours.

Mary Thompson
Chicago, IL | (123) 456-7891 | [email protected]
Summary

Seasoned collections manager with over 10 years of experience in the credit and collections industry. Proven ability to successfully manage and recover delinquent accounts while maintaining customer relationships. Excels at developing and implementing process improvements that increase efficiency and reduce costs.

Education
University of Illinois at Urbana-Champaign Jun '10
B.S. in Business Administration
Experience
Company A, Collections Manager Jan '17 – Current
  • Managed a team of collectors to ensure the timely and accurate collection of accounts receivable, including medical claims, dental claims, and other insurance products.
  • Provided oversight for all aspects of collections operations including training, supervision, coaching, monitoring performance against established goals and objectives.
  • Developed effective strategies to improve customer service levels by increasing account penetration rates through new business development efforts as well as maximizing revenue from existing customers.
  • Maintained knowledge of current laws and regulations related to health care finance in order to provide guidance on appropriate actions when dealing with specific situations or issues that may arise within the department.
  • Ensured compliance with applicable federal/state laws and regulations regarding privacy rights of patients/clients/customers; maintained confidentiality at all times regarding patient information; ensured adherence to HIPAA guidelines at all times while performing job duties; performed other duties as assigned by management.
Company B, Collections Manager Jan '12 – Dec '16
  • Created a new tracking system to monitor the progress of all accounts, which increased collections by 15%
  • Managed delinquent account receivables and created an incentive program for employees that improved collection rates by 10%
  • Maintained detailed records on each account in order to identify trends and patterns in customer behavior
  • Implemented a process for identifying potential bad debtors before they became non-paying customers
  • Conducted regular follow-up calls with clients who had not paid their bills on time
Company C, Collections Representative Jan '09 – Dec '11
  • Processed incoming and outgoing mail, including sorting, scanning, and delivering to the appropriate departments.
  • Maintained a knowledge of company policies and procedures regarding mail handling and delivery schedules for each department.
  • Provided general office support by photocopying documents, filing paperwork, etc., as needed by management.
Certifications
  • Certified Commercial Collections Professional (CICCP)
  • Certified Credit & Collections Manager (CCCM)
  • Certified Accounts Receivable Manager (CARM)
Skills

Industry Knowledge: Collections, Bad Debt, Statute of Limitations, Credit Reporting, Bankruptcy, Credit Cards
Technical Skills: Microsoft Office Suite, QuickBooks, Excel
Soft Skills: Communication, Multitasking, Problem Solving, Leadership, Teamwork

How to Write a Collections Manager Resume

Here’s how to write a collections manager resume of your own.

Write Compelling Bullet Points

The best way to make your resume stand out is to use specific examples and numbers. So rather than saying you “managed collections team,” you could say that you “increased collections by 15% in first six months by developing new strategies for identifying delinquent accounts and negotiating with debtors.”

The second bullet point is much stronger because it provides specific details about what you did and the results of your work. It also includes a quantifiable result (15% increase).

Identify and Include Relevant Keywords

When you apply for a collections manager role, your resume is likely to go through an applicant tracking system (ATS). This system will scan your resume for certain keywords related to the position, like “collections” or “debt management.” If your resume doesn’t have enough of the right keywords, the ATS might automatically reject your application.

To make sure your resume makes it past the ATS, include relevant keywords throughout all sections of your resume. Here are some of the most commonly used collections manager keywords:

  • Collections
  • Credit Analysis
  • Credit
  • Banking
  • Commercial Banking
  • Credit Risk
  • Loan Origination
  • Portfolio Management
  • Commercial Lending
  • Loans
  • Finance
  • Commercial Mortgages
  • Collection Negotiation
  • Financial Analysis
  • Retail Banking
  • Finance & Accounting
  • Lines Of Credit
  • Business Relationship Management
  • Asset Based Lending
  • Consumer Lending
  • Consumer Finance
  • Business Development
  • Collections Management
  • Business Analysis
  • Management
  • Accounts Receivable (AR)
  • Business Process Improvement
  • Microsoft Access
  • Team Leadership
  • Change Management

Showcase Your Technical Skills

In order to be successful in this role, it is essential that collections managers are proficient in a variety of technical systems and procedures. Recruiters are looking for collections managers who are skilled in programs like Microsoft Office Suite, ERP systems, and manufacturing software. Additionally, it is important that collections managers are familiar with government regulations related to their industry, as they will often be responsible for ensuring that the organization is in compliance with these regulations.

Remember The Basics

As you write your resume, it’s important to keep a few basic rules in mind.

Create Scannable Sections

There are a few things you can do to make your resume more readable, such as formatting it in a way that is easy to scan and using a standard font type and size. You should also try to keep your bullets concise and use digits for numbers. Finally, leaving some white space on the page can help the recruiter understand your resume at a glance.

Be Concise

Ideally, a resume should only be one page long, but it can be two pages if you have a lot of experience to include. When trimming down a resume, candidates should remove irrelevant information, such as personal details or hobbies. It is also important to be concise and get your point across quickly.

Proofread

Proofreading your resume is important in order to make sure it looks professional and error-free. Spell checking is a must, as are punctuation and grammar checks. It is also helpful to have someone else proofread your resume for you, as they may catch mistakes that you have missed. Beware of easily confused words, and make sure that your tense is consistent throughout the resume.

Use a Summary

A resume summary statement is an excellent way to introduce yourself to potential employers and to show how your skills and experience can benefit their organization. It is important to remember to keep your summary statement short and to the point, highlighting your key skills and experiences. When writing your summary statement, be sure to target the role you are applying for and to explain how your skills can be put to use in that position.

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