20 Comcast Interview Questions and Answers

Comcast is a media and technology company that connects millions of people to the moments and experiences that matter most. The company is always looking for talented and ambitious individuals to join their team.

If you’re hoping to land a job at Comcast, you’ll need to be prepared to answer some specific interview questions about your skills and experience. In this article, we’ll give you some examples of Comcast interview questions and answers to help you get started.

Comcast Interview Process

The interview process at Comcast varies depending on the position you are applying for. For some positions, like Customer Service Representatives and Sales Consultants, the process may only consist of a phone screening with a recruiter followed by an interview with the hiring manager. For other positions, like Engineers and Analysts, the process may be more involved and include multiple rounds of interviews. Overall, the interview process is generally fair and efficient, although it can vary depending on the specific position you are applying for.

1. What do you think is the most important thing to remember when working with customers?

Comcast is a company that focuses on customer service, so it’s important to show you understand the importance of this. When answering this question, try to think about what makes customers happy and how you can help them achieve their goals.

Example: “I believe the most important thing when working with customers is to listen to them. I always make sure to ask questions to fully understand their needs and concerns. This helps me provide better solutions for their problems and ensures they leave my interactions feeling satisfied.”

2. Why are you interested in this position at Comcast?

This question is an opportunity to show the interviewer that you have done your research on the company and are genuinely interested in working for them. When preparing for this question, read through the job description and highlight the skills and qualifications you possess that match what they’re looking for.

Example: “I am passionate about technology and innovation, so I was excited to learn more about Comcast when I saw a job posting online. After reading through the job description, it’s clear that you value employees who are eager to learn new things and take initiative. I’m confident that my background as a software developer makes me a great fit for this position.”

3. Tell me about a time that you were faced with an unavoidable conflict, how did you handle it?

Comcast is looking for candidates who can work well with others and resolve conflicts. This question helps employers understand how you might handle a conflict at their company. Use your answer to show that you are willing to compromise and collaborate with others.

Example: “In my last position, I had a coworker who was constantly late to meetings. It became an issue because it affected our ability to complete projects on time. I approached the coworker privately and explained that his behavior was negatively impacting our team. He apologized and promised to be more punctual in the future. After this conversation, he began arriving to work early each day.”

4. Do you have any experience working with customer service software?

Comcast uses a customer service software called Zendesk. This question is your opportunity to show the interviewer that you have experience using this type of software and can adapt to it quickly if hired. If you don’t have any experience with Zendesk, consider mentioning another customer service software you’ve used in the past.

Example: “I do have some experience working with Zendesk. I worked at a call center for three years where we used Zendesk as our primary customer service software. I’m familiar with how to use the system and would be able to learn its features quickly.”

5. Describe your approach for dealing with angry or upset customers.

Comcast is a customer service-oriented company, so it’s likely that you’ll have to deal with upset or angry customers at some point in your career. Employers ask this question to make sure you know how to handle these situations effectively and professionally. In your answer, explain what steps you take to calm the customer down and resolve their issue as quickly as possible.

Example: “I understand that sometimes people get frustrated when they’re on the phone with customer service representatives. I always try my best to remain calm and empathetic during these calls. If someone gets particularly upset, I will let them vent for a few minutes before trying to solve their problem. This helps them feel heard while also allowing me to gather all of the information I need to address their concerns.”

6. How would you go about selling Xfinity services to someone who does not want them?

This question is designed to test your sales skills and ability to overcome objections. When answering, it can be helpful to provide a specific example of how you would do this.

Example: “I would first try to understand why they don’t want the service. If they are concerned about price, I would explain that Xfinity has many different packages with varying prices. If they are worried about the contract, I would show them our no-contract option. If they are worried about installation, I would assure them that we have technicians who can install the equipment for them.”

7. Have you had any experience working as part of a sales team before?

Comcast is a sales-focused company, so it’s important that you have experience working in this type of environment. If you don’t, consider volunteering for a local non-profit or community organization to gain some experience selling tickets or other items.

Example: “I’ve worked as part of a sales team before at my previous job where I sold advertising space on our website. This was an excellent opportunity to work with clients and learn how to effectively communicate with them. It also helped me develop strong communication skills and the ability to think quickly on my feet.”

8. If hired, what would be your strategy for hitting your monthly quota?

Hitting your quota is a major part of being successful in sales. Hiring managers want to know that you have the skills and experience necessary to succeed at their company. In your answer, explain how you would plan out your month and ensure you meet or exceed your goals.

Example: “I would start by creating a calendar for the entire month with all my appointments scheduled in advance. I would also create a list of potential clients who are currently without service. Then, I would call them one-by-one until they agreed to switch providers. If I still had time left in the day, I would continue calling more prospects.”

9. Are you comfortable working independently?

Comcast is a large company that offers many opportunities for advancement. However, some positions require employees to work independently and make decisions without the guidance of their managers. When answering this question, it can be beneficial to highlight your ability to manage projects on your own and solve problems efficiently.

Example: “I am comfortable working independently because I have done so in previous roles. In my last position as an account manager, I was responsible for managing client accounts and ensuring they were happy with our services. This required me to communicate with clients directly and resolve any issues or concerns they had. I also regularly met with my team members to discuss new strategies we could implement.”

10. We want our technicians to be able to work independently and use their own judgment. Do you think you would fit well into such an environment?

This question is an opportunity to show the interviewer that you understand what it means to work for a company like Comcast. You can also use this as an opportunity to explain how your personality and skills would fit well into their organization.

Example: “I think I would fit well in such an environment because I am used to working independently, but I also enjoy collaborating with others on projects. For example, when I was working at my last job, I had to troubleshoot some issues with customers’ cable boxes. One of them was having trouble connecting to the internet. I worked through the problem myself, but then asked one of my coworkers if they could help me reset the box so I could test it again.”

11. Which areas of tech support are you most knowledgeable in?

Comcast is a technology company, so it’s likely that you’ll be asked questions about your experience in the tech industry. When answering this question, try to show the interviewer that you have knowledge of Comcast products and services as well as other popular brands.

Example: “I’ve worked for several different companies in the past, but I feel like my most relevant experience would be with Comcast. I’ve been working here for five years now, and I’m very familiar with all of the products and services that Comcast offers. In fact, I can troubleshoot many issues without having to look up solutions online.”

12. Do you have any experience providing technical assistance over the phone?

This question is an opportunity to show the interviewer that you have experience working with customers over the phone. If you do, share a specific example of how you helped someone solve their problem and what steps you took to ensure they were satisfied with your assistance.

Example: “In my previous role as a customer service representative for a technology company, I often received calls from customers who had questions about our products or needed help setting up their devices. To make sure I was able to answer all of their questions, I would always ask them to describe their issue in detail so I could understand it fully before providing any solutions. This strategy helped me provide more thorough answers and resolve issues faster.”

13. Provide examples of situations where you have gone above and beyond for a customer.

Comcast is looking for employees who are willing to go the extra mile for their customers. When answering this question, it can be helpful to provide an example of a time you went above and beyond for a customer and how that experience positively impacted your relationship with them.

Example: “I once had a customer who was having trouble connecting his computer to the internet. I spent over two hours on the phone with him troubleshooting different solutions until we finally figured out what the problem was. He ended up being so grateful for my help that he referred me to several of his friends.”

14. Have you ever provided tech support for family members or friends?

This question can help the interviewer get a better sense of your customer service skills. They want to know that you are willing to go above and beyond for customers, even if they’re not paying you.

Example: “I have provided tech support for my family members in the past. I remember one time when my cousin was having trouble with her laptop. She called me because she knew I had some experience with computers. I talked her through how to fix it over the phone, and she was able to do it on her own. It’s nice being able to help people out.”

15. How do you prioritize tasks?

Comcast is a large company that requires employees to work on multiple projects at once. Your answer should show the interviewer how you can manage your time and complete tasks efficiently.

Example: “I use my calendar as a tool for prioritizing tasks. I start by looking at all of my upcoming deadlines, then I look at which ones are due sooner than others. Next, I check my to-do list to see what I have already completed. If there’s anything left on my to-do list, I add it to my calendar so I know when to get started.”

16. Can you describe a situation where you worked closely with others to solve a problem?

Comcast is a company that values teamwork and collaboration. This question helps employers understand how you work with others to solve problems, which can be important in customer service roles. Use your answer to highlight your communication skills and ability to collaborate with others.

Example: “In my previous role as a customer service representative, I worked closely with my team to resolve issues for customers. One time, I had a customer who was having trouble connecting their modem to their router. After troubleshooting the issue myself, I realized it was an issue with the router. I called over one of my colleagues so we could work together to fix the problem.”

17. What do you know about Comcast’s products and services?

This question is a great way for the interviewer to assess your knowledge of Comcast’s products and services. It also allows you to show that you have researched the company before your interview. When answering this question, it can be helpful to mention one or two specific products or services that you are familiar with.

Example: “I know that Comcast offers many different types of cable packages, internet plans and home security systems. I am especially interested in the Xfinity Home system because I think it would be beneficial to my family.”

18. What is your experience with computer troubleshooting?

Comcast is a technology company, so it’s likely that you’ll be asked about your experience with computers and other devices. Use this question to show the interviewer that you have the skills necessary to troubleshoot problems on computers and other devices.

Example: “I’ve worked as an IT professional for five years now, and I’ve learned how to fix many different types of computer issues. In my last role, I was responsible for fixing any computer-related issue that arose in our office. This included everything from installing new software to repairing broken hardware. I also regularly provided support to employees who needed help using their computers.”

19. What was the biggest mistake you made on the job and how did you fix it?

This question can help the interviewer get to know you as a person and see how you’ve grown from past experiences. When answering this question, it’s important to be honest about your mistake but also highlight what you learned from it.

Example: “I once made an error on my customer’s bill that caused them to owe $500 more than they should have. I was so embarrassed when I realized my mistake and immediately called the customer to explain what happened. They were understanding and said they would wait for me to fix the problem rather than cancel their service. I stayed late that night to make sure they didn’t owe any money at all.”

20. In your opinion, what makes a good leader?

Comcast is a large company with many employees. A good leader can help the organization function smoothly and achieve its goals. When answering this question, it can be helpful to mention qualities you have that make you a good leader.

Example: “A good leader should be someone who is empathetic and compassionate. They should also be able to communicate effectively and inspire others to do their best work. I believe these are important skills for any manager or supervisor to have because they allow them to understand what their team members need in order to succeed.”