Resume

Community Manager Resume Example & Writing Guide

Use this Community Manager resume example and guide to improve your career and write a powerful resume that will separate you from the competition.

Community managers are the liaisons between the company and its users. They’re the ones who interact with customers on social media, respond to their questions and complaints, and build relationships with them.

Community managers are also responsible for maintaining a healthy online presence. They create and update content on their company’s website, blog, and social media channels. They also organize events and manage customer feedback to ensure customer satisfaction.

Because community managers work with customers directly, they need excellent communication skills and the ability to empathize with others. And because they’re often tasked with managing multiple projects at once, they need to be organized and efficient.

Here are some tips and an example to help you write a compelling community manager resume that hiring managers will love.

Mary Thompson
Phoenix, AZ | (123) 456-7891 | [email protected]
Summary

Passionate community manager with five years of experience building and managing online communities. Skilled in moderating conversations, developing content strategies, and driving user engagement. Excels at creating a sense of community and developing relationships with customers.

Education
University of Arizona Jun '10
B.A. in Sociology
Experience
Company A, Community Manager Jan '17 – Current
  • Managed the growth of a community from 5,000 to over 100,000 members in less than 6 months.
  • Created and implemented marketing strategies for increasing membership by 20% month-over-month.
  • Developed new ways to engage with existing members through social media channels (Facebook, Twitter).
  • Built relationships with local businesses and organizations to increase exposure for our organization as well as raise funds for programs & services offered by the non-profit.
  • Increased awareness about the mission of the non-profit within the community through partnerships with local news outlets and other media sources such as radio stations and newspapers.
Company B, Community Manager Jan '12 – Dec '16
  • Created and implemented a social media calendar to ensure that all platforms were updated on a timely basis
  • Spearheaded the creation of an email newsletter, increasing subscriber list by 25% in 3 months
  • Managed customer service issues through email and phone calls; resolved 95% of inquiries within 24 hours
  • Collaborated with marketing team to create content for blog posts, tweets, Facebook posts and Pinterest pins
  • Regularly posted original content to company’s Twitter account (150+ followers) and Facebook page (500+ fans)
Company C, Social Media Manager Jan '09 – Dec '11
  • Defined social media strategy and goals in alignment with business objectives and developed detailed plans to execute on those goals.
  • Managed day-to-day execution of social media plans including content creation, community management, and reporting.
  • Worked with cross-functional teams including marketing, PR, customer service, and product development to ensure a cohesive social media presence.
Skills

Industry Knowledge: WordPress, Mailchimp, Google Analytics, HubSpot, Constant Contact, Paypal, Stripe, Google AdWords, Facebook Ads Manager, LinkedIn Ads
Technical Skills: WordPress, Mailchimp, Google Analytics, HubSpot, Constant Contact, Paypal, Stripe, Google AdWords, Facebook Ads Manager, LinkedIn Ads
Soft Skills: Communication, Leadership, Time Management, Teamwork, Problem Solving, Creativity, Customer Service, Public Speaking, Writing

How to Write a Community Manager Resume

Here’s how to write a community manager resume of your own.

Write Compelling Bullet Points

When it comes to writing bullet points, the more specific you can be, the better. Rather than saying you “managed social media accounts,” you could say that you “increased Twitter followers by 20% in six months by creating and implementing social media strategy that focused on building relationships with key influencers and using targeted, strategic tweets to drive traffic to company blog.”

Notice how the second bullet point is more detailed and provides specific numbers to demonstrate your success.

Related: What Is a Community Manager? How to Become One

Identify and Include Relevant Keywords

When you submit your resume for a community manager role, it’s likely that it will be scanned by an applicant tracking system (ATS) for certain keywords. This software looks for certain terms related to the job, like “social media” or “blogging,” in order to determine whether your skills are a match for the job opening. If your resume doesn’t have enough of the right terms, your application might not make it past the initial screening process.

To increase your chances of getting an interview, use this list of commonly used community manager keywords as a starting point to help you add relevant terms to your resume:

  • Community Management
  • Social Media Marketing
  • Social Media
  • Event Management
  • Community Engagement
  • Digital Marketing
  • Marketing
  • Event Planning
  • Social Media Communications
  • Facebook
  • Nonprofit Organizations
  • Customer Service
  • Public Relations
  • WordPress
  • Community Development
  • Advertising
  • Time Management
  • Digital Media
  • Twitter
  • Marketing Strategy
  • Public Speaking
  • Teamwork
  • Google Analytics
  • Communication
  • Customer Relationship Management (CRM)
  • Online Marketing
  • Negotiation
  • Sales
  • Adobe Photoshop
  • Research

Showcase Your Technical Skills

Community managers use a variety of technologies to engage with their audience and manage their online presence. They are typically proficient in social media platforms like Facebook, Twitter, and LinkedIn, and they often use programs like Hootsuite or Sprout Social to help them manage their accounts. Additionally, community managers need to be familiar with content management systems (CMS) like WordPress and Drupal, as they are typically responsible for creating and managing the website’s content.

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