Resume

Concierge Resume Example & Writing Guide

Use this Concierge resume example and guide to improve your career and write a powerful resume that will separate you from the competition.

A concierge is an employee who provides patrons with assistance in planning and executing their travel plans, booking reservations, and providing tips and recommendations. They’re often found at luxury hotels and resorts, where their services are highly valued by high-end travelers.

The best concierges are highly organized, detail-oriented, and friendly. They have excellent communication skills and are comfortable dealing with people at all levels of an organization. And because concierges are often tasked with fulfilling highly personalized requests, they must be able to think on their feet and respond quickly.

Here are some tips and an example to help you write a fantastic concierge resume that will get you noticed by recruiters.

Michael Garcia
Phoenix, AZ | (123) 456-7891 | [email protected]
Summary

Hospitality-driven concierge with over 10 years of experience in the luxury travel and hospitality industry. Demonstrated success in creating and managing VIP programs, providing world-class customer service, and executing flawless events. Seeking a new challenge in a luxury hotel or resort.

Education
Carl Hayden Community High School Jun '08
High School Diploma
Experience
Company A, Concierge Jan '17 – Current
  • Provided concierge services to residents and guests, including responding to guest requests for information or assistance with a smile and in a timely manner.
  • Managed the front desk operations by greeting all incoming calls, emails, and walk-ins promptly and professionally.
  • Assisted management with special projects as needed such as event planning, marketing initiatives, etc.
  • Maintained knowledge of community events/activities through email blasts from HOA website & social media platforms (Facebook).
  • Participated in training sessions on topics related to job duties and company policies & procedures when applicable.
Company B, Concierge Jan '12 – Dec '16
  • Created a database of local restaurants, entertainment venues and other attractions to help clients make the most of their time in the city
  • Coordinated travel arrangements for out-of-town guests, including booking flights, arranging ground transportation and securing accommodations
  • Managed calendars for high-profile executives and celebrities; coordinated meetings, appointments and special events as needed
  • Maintained detailed records on client interactions (including contact information, preferences and itineraries) for future reference
  • Resolved billing issues by contacting vendors when necessary; negotiated discounts with preferred partners as appropriate
Company C, Hotel Porter Jan '09 – Dec '11
  • Maintained cleanliness and organization in all public areas of the hotel, including the lobby, restaurant, bar, and event spaces.
  • Assisted guests with their luggage and provided concierge services as needed.
  • Performed regular maintenance tasks such as vacuuming, mopping, and polishing to keep the hotel looking its best.
Skills

Industry Knowledge: Hotel Services, Guest Services, Housekeeping, Reception, Security, Valet, Spa
Technical Skills: Microsoft Office Suite, Outlook, Windows, POS, Excel, Quickbooks, Word, PowerPoint
Soft Skills: Communication, Teamwork, Service Orientation, Empathy, Problem Solving, Conflict Resolution, Time Management

How to Write a Concierge Resume

Here’s how to write a concierge resume of your own.

Write Compelling Bullet Points

Bullet points are the most effective way to showcase your experience and qualifications. But rather than simply listing your responsibilities, you can make your resume more interesting by using bullet points to describe the results of your work.

For example, rather than saying you “provided customer service for residents,” you could say that you “increased customer satisfaction rate by 15% in six months by providing timely and accurate information about building events and services.”

The second bullet point is much more interesting because it provides specific details about what you did and the results of your work.

Related: What Is a Concierge? How to Become One

Identify and Include Relevant Keywords

When you submit your resume for a concierge role, it’s likely that it will be scanned by an applicant tracking system (ATS) for certain keywords. This program looks for certain terms that are relevant to the position, like “customer service” and “front desk.” If your resume doesn’t have enough of the right keywords, your application might not make it past the initial screening process.

To increase your chances of getting an interview, you should focus on including relevant keywords throughout all sections of your resume. Here are some examples:

  • Concierge Services
  • Hospitality
  • Hotel Management
  • Customer Satisfaction
  • Customer Service
  • Time Management
  • Social Media
  • Event Planning
  • Public Relations
  • Hospitality Management
  • Tourism
  • Teamwork
  • Microsoft Access
  • Social Media Marketing
  • Marketing
  • Communication
  • Fine Dining
  • Leadership
  • Food & Beverage
  • Research
  • Marketing Strategy
  • New Resident Orientations
  • Room Dividers
  • Event Management
  • Skilled Multi-tasker
  • Customer-focused Service
  • Problem Solving
  • Receptionist Duties
  • First Aid
  • Adobe Photoshop

Showcase Your Technical Skills

The technical skills section of your concierge resume is an important part of the document, as it showcases your proficiency in the use of specific programs and systems that are essential to the job. Concierges typically use a variety of software programs to complete their work, so it’s important to list any relevant technical skills you have. Programs like Microsoft Office Suite (Excel, Word, PowerPoint), Google Suite (Gmail, Docs, Drive, Calendar), and social media platforms like LinkedIn and Twitter are all commonly used by concierges. Additionally, concierges may be called on to use specific software programs relevant to their industry, so it’s important to be familiar with as many programs as possible.

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