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Concierge vs. Butler: What Are the Differences?

Learn about the two careers and review some of the similarities and differences between them.

A concierge is a professional who provides various services to guests or tenants of a hotel, apartment complex or office building. A butler is a household manager who is responsible for the care and management of a private residence. Both of these positions require excellent customer service skills and the ability to multitask. In this article, we compare and contrast the job duties of a concierge and a butler to help you decide which career is right for you.

What is a Concierge?

Concierges are customer service professionals who work in a variety of settings, including hotels, resorts, office buildings and apartment complexes. They provide information and assistance to guests and tenants, often serving as a first point of contact. Concierges typically have a strong knowledge of the local area, including attractions, restaurants, events and transportation options. They may make reservations, arrange transportation and provide directions. In some cases, they may also provide concierge services, such as laundry, dry cleaning and pet walking.

What is a Butler?

Butlers are responsible for a wide range of duties in private households, including serving meals, handling correspondence, managing schedules, running errands and caring for valuable items. They typically report directly to the head of the household and work closely with other household staff, such as maids and cooks, to ensure that all needs are met. Butlers must be highly organized and efficient in their work in order to maintain the household’s smooth operation. They must also be able to take direction well and be comfortable working with a variety of people.

Concierge vs. Butler

Here are the main differences between a concierge and a butler.

Job Duties

Concierges and butlers share some job duties, such as greeting guests and providing hospitality. However, their specific job duties can differ based on the needs of their clients. For example, a client may request that their butler organize their wardrobe or assist them with writing correspondence. A concierge might not receive these types of requests because a client might expect a basic level of sophistication from them.

Concierges and butlers also perform different tasks depending on where they work. For example, a hotel concierge might help plan events for guests or recommend local restaurants. In contrast, a private residence concierge might provide more personalized services, such as calling taxi companies to arrange transportation for elderly clients who are unable to drive.

Job Requirements

There are no specific educational requirements for becoming a concierge or butler, but many employers prefer candidates who have at least a high school diploma. Many professionals in these roles also pursue certification through organizations like the International Concierge and Lifestyle Management Association (ICLMA) or the British Butler Academy (BBA). These programs teach students about etiquette, customer service and other important skills they need to excel in their jobs.

Work Environment

Concierges and butlers typically work in similar environments, such as hotels or private residences. They may also travel with their employers to different locations. Concierges often work during regular business hours, while butlers usually work more irregular hours. A concierge might work late at night when a hotel is busy, while a butler might work early in the morning before guests wake up.


Both concierges and butlers need to have strong customer service skills. They should be able to build relationships with customers, understand their needs and provide them with the best possible experience.

Concierges also need to have strong organizational skills. They need to be able to keep track of many different requests and tasks at one time and ensure that they are completed in a timely manner. They may also need to be familiar with the local area and be able to make recommendations to guests about activities, restaurants and other attractions.

Butlers typically need to have more advanced skills than concierges. In addition to customer service and organization, they need to be able to cook, clean and perform other household tasks. They may also need to be able to drive in order to run errands or pick up guests from the airport.


The average salary for a concierge is $39,289 per year, while the average salary for a butler is $61,293 per year. The salary for both positions may vary depending on the location of the job, the size of the company and the level of experience the employee has.


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