Resume

Contact Tracer Resume Example & Writing Guide

Use this Contact Tracer resume example and guide to improve your career and write a powerful resume that will separate you from the competition.

If you’re passionate about helping people and providing great customer service, consider a career as a tracer. Tracers are tasked with locating missing people, assets, or information, usually in response to a request from law enforcement or some other investigative agency.

In order to succeed in this role, you’ll need good communication skills and the ability to work independently with minimal supervision. You’ll also need strong research skills and an eye for detail. And because you’ll be working with sensitive information, you’ll need to be able to keep things confidential.

Here are some resume tips to follow plus an example to look at when writing your own tracer resume.

James Smith
Chicago, IL | (123) 456-7891 | [email protected]
Summary

Highly experienced contact tracer with a proven ability to identify and build relationships with potential customers. Skilled in lead generation, market research, and cold calling. Excels in B2B and B2C environments.

Education
Chicago Vocational Career Academy Jun '08
High School Diploma
Experience
Company A, Contact Tracer Jan '17 – Current
  • Contacted and researched leads to determine the best contact method for each lead, resulting in a 100% response rate from all leads contacted.
  • Created and maintained an organized database of contacts with over 1,000 entries that were used by other team members as well as myself.
  • Managed incoming calls during business hours and directed callers to appropriate departments or representatives based on caller needs.
  • Maintained a professional demeanor at all times when dealing with customers and coworkers alike while maintaining a positive attitude towards work tasks assigned daily.
  • Assisted in training new employees regarding company policies and procedures as well as general office operations such as phone etiquette, etc..
Company B, Contact Tracer Jan '12 – Dec '16
  • Utilized a variety of methods to contact individuals, including email, phone calls and postal mail
  • Followed up with leads that were not successfully located in order to ensure all avenues had been exhausted
  • Maintained detailed records of each lead for future reference and research purposes
  • Collaborated with other team members on projects requiring multiple resources and skillsets
  • Provided customer service by answering questions about the company’s services and products
Company C, Customer Service Representative Jan '09 – Dec '11
  • Answered customer inquiries via phone, email and live chat.
  • Resolved customer complaints in a timely and professional manner.
  • Processed customer orders and returns.
Certifications
  • Certified Contact Center Professional
  • Certified Customer Service Representative
  • Certified Quality Assurance Specialist
Skills

Industry Knowledge: Research, Lead Generation, Prospect Identification, Sales Process, Sales Funnel, Sales Management, Sales Forecasting
Technical Skills: Salesforce, Hubspot, Marketo, Zendesk, Google Analytics, Google AdWords, MailChimp, Facebook Ads, LinkedIn Ads
Soft Skills: Communication, Problem Solving, Teamwork, Time Management, Leadership, Strategic Thinking, Creativity

How to Write a Contact Tracer Resume

Here’s how to write a resume of your own.

Write Compelling Bullet Points

Bullet points are the most effective way to showcase your experience and qualifications. But they can be tricky to write if you’re not sure what to include.

The key is to focus on the results of your work. So rather than saying you “conducted phone interviews with candidates,” you could say you “conducted 20 phone interviews with candidates each day, resulting in an average of five hires per week.”

The second bullet point is much stronger because it provides specific numbers and details about the work you did. It also ties in the outcome of your work—five hires per week—which is always a good thing!

Related: What Is a Contact Tracer? How to Become One

Identify and Include Relevant Keywords

When you submit your resume for a contact tracer role, it’s likely that it will be scanned by an applicant tracking system (ATS) for certain keywords. This software looks for specific terms related to the job opening, like “database management” or “data entry.” If your resume doesn’t include enough of the right keywords, the ATS might disqualify you from further consideration.

To increase your chances of getting an interview, use this list of common contact tracer keywords as a starting point and then add in other relevant terms where they fit:

  • Contact Centers
  • Customer Satisfaction
  • Customer Experience
  • Teamwork
  • Time Management
  • Data Entry
  • Problem Solving
  • Sales
  • Customer Service
  • Communication
  • Leadership
  • Contact Tracing
  • Microsoft Access
  • Event Planning
  • Research
  • Phone Etiquette
  • Sales Management
  • Coaching
  • Analytical Skills
  • Social Media
  • Critical Thinking
  • Social Services
  • Community Outreach
  • Organizational Development
  • Public Speaking
  • Mental Health
  • Psychological Counseling
  • Program Development
  • Nonprofit Organizations
  • Event Management

Showcase Your Technical Skills

As a contact tracer, you will need to be proficient in the use of technology in order to effectively do your job. This might include familiarity with contact tracing software, like the CDC’s National Contact Tracing Platform, as well as experience with other relevant programs and systems. Additionally, you will need to be comfortable using a computer to research and track data, as well as to communicate with other members of the healthcare team.

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