20 Continuum Global Solutions Interview Questions and Answers

When you go to a job interview, you can expect to be asked a variety of questions about your qualifications, experience, and skills. But what if you’re interviewing for a position with a specific company? In that case, you may be asked company-specific interview questions.

If you’re interviewing for a position with Continuum Global Solutions, you may be asked questions about the company’s history, its omni-channel contact center platform, or its 15,000 employees in 15 countries. To help you prepare for your interview, we’ve compiled a list of sample Continuum Global Solutions interview questions and answers.

Continuum Global Solutions Interview Process

The interview process at Continuum Global Solutions is relatively quick and easy. There are two rounds of interviews, one with a recruiter and one with a hiring manager. The interviewer was clear in giving information and the company responds quickly to set up an interview. The interview questions are standard and focus on previous employment and customer service scenarios.

1. What is your experience with customer service?

Customer service is a key component of working at Continuum Global Solutions. The company wants to know that you have experience with this type of work and can apply your skills to the role. When answering, highlight any specific customer service training or certifications you may have.

Example: “I worked as a call center representative for five years before moving into my current position. During that time, I received extensive training in how to provide excellent customer service. I also earned my certification in customer service excellence from the International Customer Service Association.”

2. How would you handle an upset customer if they had a bad experience with our company?

This question is a great way to see how you would handle conflict and criticism. It’s important for employees to be able to solve problems, so it’s helpful if you can show that you have the skills to do this effectively.

Example: “I would first apologize for their experience and try to understand what happened. I would then find out what they needed from us in order to make things right. If there was something we could do immediately, I would offer that solution. If not, I would explain our process for solving the problem and follow up with them until they were satisfied.”

3. Why are you interested in working for Continuum Global Solutions?

This question is a great way to show your enthusiasm for the position and company. When answering, it can be helpful to mention something specific about Continuum Global Solutions that you are excited about.

Example: “I am interested in working for Continuum Global Solutions because of its reputation as an innovative leader in contact center technology. I have heard many positive things about the culture at Continuum Global Solutions, and I would love to work with such a talented team.”

4. Do you have any technical knowledge or experience, such as troubleshooting computers and software issues?

This question is a great way to determine if you have the necessary skills and experience to succeed in this role. If you do, share your knowledge with the interviewer by explaining how you use it.

Example: “I’ve worked as an IT support specialist for five years now. I’m very familiar with troubleshooting computer issues, including malware infections, software errors and hardware malfunctions. In fact, I recently helped my friend fix his laptop after he spilled coffee on it.”

5. Tell me about a time when you received exceptional customer service from a business.

This question is an opportunity to show your interviewer that you value good customer service and are willing to share positive experiences with others. When answering this question, try to think of a specific example from a recent experience or one that shows how much you appreciate great customer service.

Example: “I recently had a problem with my computer where it would randomly shut down without warning. I called the company who sold me the computer for support, but they were unable to help me solve the issue. They referred me to their partner repair shop, which was able to fix the problem within 24 hours. The repair shop even offered to replace the entire computer if the issue persisted after the repairs.”

6. Describe a situation where you were able to provide excellent customer service while meeting the needs of the business.

This question is an opportunity to show the interviewer that you can balance customer service with business needs. When answering this question, it’s important to highlight your ability to prioritize and manage multiple tasks at once.

Example: “In my previous role as a customer service representative, I had a client who was unhappy with our product. They were calling in frequently to complain about the product and how it didn’t meet their expectations. After speaking with them for the third time, I realized they weren’t aware of all the features of the product. I spent some extra time explaining the product to them and showing them how to use it effectively. By doing so, I was able to resolve their issue while also increasing sales.”

7. Are you bilingual? If so, which languages do you speak fluently?

If the company you’re interviewing with has a presence in multiple countries, they may ask this question to determine if you can communicate effectively with their customers. If you are bilingual, be sure to list your languages and describe any experience you have using them professionally.

Example: “I am fluent in Spanish and Portuguese. I learned both of these languages growing up as my parents spoke them at home, so I’ve always been able to speak them fluently. In college, I took a few courses that used Portuguese as the primary language for instruction, which helped me improve my skills even more.”

8. Have you worked in a fast-paced environment before?

This question is a great way to determine how well you will fit into the company culture. Continuum Global Solutions wants employees who are able to adapt and thrive in an environment that requires them to work quickly and efficiently. In your answer, explain what it was like working in this type of environment and why you think you would be successful at Continuum Global Solutions.

Example: “I have worked in fast-paced environments before, and I find that I am quite good at adapting to different types of work styles. When I first started my previous job as a customer service representative, I had to learn how to work with a new system that required me to enter information more quickly than usual. After a few weeks, I got used to the system and became very efficient at entering data.”

9. Provide us with an example of how you handled a dissatisfied client.

This question is a great way to assess your customer service skills and how you handle conflict. When answering this question, it can be helpful to provide specific details about the situation and what steps you took to resolve it.

Example: “In my previous role as a customer service representative, I had a client who was upset with our company’s product. The client called in multiple times over the course of a week to express their dissatisfaction. After speaking with them for the third time, I asked if they would like me to escalate their call to my manager so that we could find a resolution. They agreed, and I transferred the call to my manager. My manager spoke with the client and offered them a refund on their purchase. The client accepted the offer and thanked us for resolving the issue.”

10. When providing tech support, what steps would you take if a customer was not satisfied with the results?

This question can help the interviewer understand how you handle customer service issues and whether or not you have experience with providing tech support. Use your answer to highlight your problem-solving skills, ability to communicate effectively and commitment to helping customers solve their problems.

Example: “I would first apologize for any inconvenience caused by my company’s product or service. Then I would ask the customer what they expected from our solution and if there was anything we could do to improve it. If the issue was a result of something I did, I would offer to make up for the mistake in some way. For example, if the customer had to wait longer than usual for an answer due to a technical error on my part, I would offer them a discount on their next purchase.”

11. Can you describe a time when you went above and beyond to help a customer?

This question is a great way to show your potential employer that you are willing to go the extra mile for customers. When answering this question, it can be helpful to describe a specific situation where you helped a customer and how it impacted them positively.

Example: “When I worked at my previous company, we had a client who was having trouble with their website. They were frustrated because they couldn’t find any information about our company online. I offered to help them personally by creating a new website for them. It took me several hours of work outside of my normal schedule, but in the end, the client was very happy with the results.”

12. Do you value teamwork or independence more?

This question is designed to assess your ability to work in a team. It also helps the interviewer determine if you are likely to fit into their company culture, which can be an important factor when making hiring decisions. When answering this question, it’s important to emphasize that you value teamwork and collaboration but also understand the importance of individual accountability.

Example: “I believe both independence and teamwork are essential for success. I am confident in my own abilities and have no problem working independently on projects or assignments. However, I find that I learn more from others by collaborating with them. In fact, I often seek out opportunities to collaborate with other employees because I know it will help me develop new skills and improve my performance.”

13. What skills do you feel that you could bring to our team?

This question is an opportunity to show the interviewer that you have researched Continuum Global Solutions and understand what skills they are looking for in a candidate. When answering this question, it can be helpful to mention specific skills or experience that align with the job description.

Example: “I feel that my communication skills, problem-solving abilities and attention to detail would be beneficial to your team. I am also highly organized and motivated by challenges, which makes me excited about working at a company like Continuum Global Solutions.”

14. Would you be willing to work nights and weekends?

Continuum Global Solutions is a 24/7 contact center, so the interviewer wants to know if you’re willing to work nights and weekends. Your answer should show that you understand this will be part of the job and are prepared for it.

Example: “I’m happy to work any hours necessary to get the job done. I’ve worked in call centers before where we were on-call at all times, so I’m used to working nights and weekends. In fact, I find that I perform better when I have some pressure.”

15. What other companies have you worked at in the past?

This question is a great way to learn more about your potential new coworker. It’s also an opportunity for you to share what you’ve learned from previous experiences and how it can help you succeed at Continuum Global Solutions.

Example: “I worked at another contact center company before, where I was responsible for handling customer service calls. While there, I learned that the most important thing in this industry is providing excellent customer service. I’m excited to use my knowledge of this to help customers with their needs.”

16. We need people who can start immediately, are you ready to begin working today?

This question is a way for the interviewer to assess your level of preparedness and enthusiasm. Show that you are ready to start working immediately by providing examples of how quickly you can learn new processes or technologies.

Example: “I am eager to begin my career at Continuum Global Solutions, as I have been preparing myself for this opportunity for quite some time. In fact, I’ve already completed all of the necessary training courses on the platform and am familiar with many of its features. I’m also excited to work in an environment where I can continue learning from other employees.”

17. Some of our most successful customers service agents have made sales for our clients, do you have any sales experience?

Continuum Global Solutions wants to know if you have experience selling products or services. This is because the company’s contact center platform helps companies increase sales by providing excellent customer service.

Example: “I’ve never sold anything, but I do have a lot of experience helping customers find what they’re looking for and answering their questions. In my last role as an inbound call center agent, I helped customers find the right product for them and answered all of their questions about it. I think this experience will help me be successful at Continuum Global Solutions.”

18. What type of computer problems have you encountered in the past?

This question is a great way to determine how you handle challenges and solve problems. When answering this question, it can be helpful to mention a specific problem you encountered in the past and how you solved it.

Example: “In my last role as an IT specialist, I had a client who was having issues with their computer. The issue they were experiencing was that their computer would randomly shut down without warning. After troubleshooting the issue, I found out that there was a loose connection between the motherboard and the processor. I fixed the loose connection and the computer worked properly again.”

19. How many different programs are you comfortable using?

This question is a great way to determine how much experience you have with different software programs. If the company uses multiple platforms, it’s important that you’re comfortable using them all.

Example: “I’m very comfortable working in Microsoft Office and Google Docs. I’ve also used Salesforce extensively for my previous employer, so I feel confident using that program as well. I am open to learning new programs if needed.”

20. What activities do you like to do outside of work?

This question is a great way to learn more about the candidate’s personality and interests. It can also give you an idea of what type of person they are, which can be important when working with them on a team.

Example: “I love spending time outdoors. I am an avid hiker and enjoy taking my dog along for the adventure. I also like to spend time in nature by going fishing or camping. I find that it helps me relax after a long day at work.”