Career Development

What Does a Cracker Barrel Server Do?

Find out what a Cracker Barrel Server does, how to get this job, and what it takes to succeed as a Cracker Barrel Server.

Cracker Barrel is a chain of restaurants and gift shops that offer a unique dining experience with a Southern-style menu. The company is known for its homestyle cooking, friendly service, and cozy atmosphere.

A server at Cracker Barrel is responsible for providing excellent customer service to guests. This includes taking orders, delivering food and drinks, and ensuring that guests have a pleasant dining experience. Servers must also be knowledgeable about the menu and be able to answer any questions guests may have. Additionally, servers must be able to work in a fast-paced environment and be able to multitask.

Cracker Barrel Server Job Duties

A Cracker Barrel Server typically has a wide range of responsibilities, which can include:

  • Greet guests in a friendly and courteous manner, taking their orders accurately and efficiently
  • Provide excellent customer service by anticipating guest needs and responding promptly to requests
  • Ensure that all food is prepared according to Cracker Barrel standards and recipes
  • Maintain cleanliness of the dining room, including tables, chairs, floors, windows, and other surfaces
  • Monitor stock levels of supplies and equipment, and report any shortages or maintenance issues to management
  • Accurately process cash, credit card, and gift card transactions
  • Assist with setting up for special events and catering orders
  • Follow health and safety guidelines when handling food and beverages
  • Respond to customer complaints in a professional and timely manner
  • Upsell menu items and suggest additional items to customers
  • Work as part of a team to ensure smooth operations during peak hours
  • Perform opening and closing duties such as restocking condiments, cleaning dishes, and resetting tables

Cracker Barrel Server Salary

The salary for a Server at Cracker Barrel is determined by a combination of factors, including the number of hours worked, the level of customer service provided, and the amount of tips received. Additionally, the amount of experience the Server has in the restaurant industry can also affect the wage. Cracker Barrel also offers a competitive benefits package for its employees, which can further increase the overall salary.

  • Median Annual Salary: $37,775 ($18.16/hour)
  • Top 10% Annual Salary: $48,410 ($23.27/hour)

Cracker Barrel Server Job Requirements

To be hired as a server at Cracker Barrel, applicants must be at least 16 years old and have a valid food handler’s certification. Previous experience in the restaurant industry is preferred, but not required. Applicants must also be able to work in a fast-paced environment and have excellent customer service skills. A friendly and outgoing personality is a must. Additionally, applicants must be able to stand for long periods of time and lift up to 25 pounds.

Cracker Barrel Server Skills

Cracker Barrel Server employees need the following skills in order to be successful:

Customer Service: Customer service involves the ability to interact with customers in a friendly and helpful manner. Cracker Barrel servers are in a customer service role, so it’s important that they have excellent customer service skills. This includes greeting customers, answering questions about menu items and resolving customer complaints.

Multi-tasking: Cracker Barrel servers are expected to perform multiple tasks at once, such as taking orders, delivering food and drinks, refilling condiments and clearing tables. Being able to multi-task can help you complete your duties more efficiently and keep customers happy.

Professionalism: Cracker Barrel servers should be professional in their interactions with customers. This includes being courteous, friendly and helpful. Servers should also be professional in their interactions with other staff members. This includes being on time for their shifts, following the restaurant’s rules and procedures and treating other employees with respect.

Cleaning Duties: Cracker Barrel servers are responsible for keeping the restaurant clean. This includes cleaning tables, bathrooms and the dining area. You should be able to clean quickly and thoroughly to ensure the restaurant maintains a sanitary environment. You should also be able to identify and report any issues with the cleanliness of the restaurant.

Cash Handling: Cracker Barrel servers should be familiar with handling cash and accepting payments for food and beverages. Handling cash correctly ensures that the restaurant receives the correct amount of money and that the server doesn’t make any errors. This can help to ensure that the restaurant has the correct amount of money in its registers.

Cracker Barrel Server Work Environment

Cracker Barrel servers work in a fast-paced, customer-oriented environment. They are expected to provide excellent customer service and ensure that customers have a pleasant dining experience. Servers typically work shifts of 8-10 hours, including weekends and holidays. They must be able to stand for long periods of time and lift heavy trays of food. They must also be able to work in a team environment and be able to handle stressful situations. Cracker Barrel servers must be able to multitask and be able to work quickly and efficiently. They must also be able to handle customer complaints and resolve them in a professional manner.

Cracker Barrel Server Trends

Here are three trends influencing how Cracker Barrel Server employees work.

The Internet of Things (IoT)

The Internet of Things (IoT) is an emerging trend that is transforming the way businesses operate. IoT technology allows for connected devices to communicate with each other, providing real-time data and insights into customer behavior. For a Cracker Barrel server, this means being able to track customer orders in real time, as well as monitor customer satisfaction levels. This can help servers better anticipate customer needs and provide more personalized service.

In addition, IoT technology can be used to automate tasks such as inventory management and order processing. This can save time and money, allowing servers to focus on delivering exceptional customer service. As IoT continues to evolve, it will become increasingly important for Cracker Barrel servers to understand how to use this technology to their advantage.


Virtualization is an emerging trend in the restaurant industry that allows servers to provide a more personalized experience for customers. By using virtualization, servers can create a digital version of their restaurant and customize it with different menus, seating arrangements, and other features. This technology also enables servers to track customer orders and preferences, as well as manage inventory and staff schedules.

Virtualization is important for Cracker Barrel servers because it helps them better serve their customers by providing a more efficient and customized dining experience. It also allows them to save time and money by streamlining processes such as order tracking and inventory management. Virtualization is becoming increasingly popular among restaurants, and understanding this technology will be essential for Cracker Barrel servers in the future.

Private Cloud

Private cloud technology is becoming increasingly popular in the restaurant industry, as it allows for more efficient and secure data storage. Cracker Barrel servers can use private clouds to store customer information, such as orders and payment details, which can be accessed from any device with an internet connection. This makes it easier for servers to quickly access customer information and provide better service.

Private clouds also allow restaurants to track employee performance and manage inventory more efficiently. Servers can use this data to identify areas of improvement and ensure that customers are receiving the best possible experience. Private clouds also help protect customer data from cyber threats, making them a valuable asset for Cracker Barrel servers.

Advancement Prospects

Advancement for servers at Cracker Barrel usually comes in the form of promotions to higher-level positions. Servers may be promoted to shift leaders, who are responsible for managing the restaurant during their shift. Shift leaders may then be promoted to assistant managers, who are responsible for managing the restaurant during their shift and helping the general manager with administrative tasks. Finally, assistant managers may be promoted to general managers, who are responsible for the overall operations of the restaurant.

Interview Questions

Here are five common Cracker Barrel Server interview questions and answers.

1. What are your thoughts on Cracker Barrel’s menu? Do you have any suggestions for improvement?

This question is an opportunity to show your knowledge of the menu and how you can improve it. You should be honest in your answer, but also consider what would make the restaurant more appealing to customers.

Example: “I think Cracker Barrel’s menu has a lot of variety, which I appreciate as a customer. However, I do have some suggestions for improvement. For example, I noticed that there are no vegetarian options on the dinner menu. This could be solved by adding one or two new sides to the menu. Another suggestion I have is to add healthier breakfast options like oatmeal with fruit.”

2. Why do you want to work at Cracker Barrel?

This question helps the interviewer determine your level of interest in working at Cracker Barrel. It also allows you to show them that you have done some research about the company and its culture. When answering this question, make sure to highlight aspects of the job or company that appeal to you.

Example: “I want to work at Cracker Barrel because I love the family-friendly atmosphere. The restaurant’s commitment to quality service is evident from the moment you walk through the door. I am excited by the opportunity to be a part of such an amazing team. I think my skills as a server would fit well with the high standards of the organization.”

3. What do you think is the most important thing to remember when providing good service?

This question is an opportunity to show the interviewer that you know what it takes to provide excellent customer service. Use your answer to highlight a few important qualities of good service and how you implement them in your work.

Example: “I think one of the most important things when providing good service is remembering that we are there for our customers. We should always be friendly, helpful and attentive to their needs. I also think it’s important to remember that everyone has bad days, so if someone is having a rough time or seems upset, it’s best to just listen to them and try to help as much as possible.”

4. Did you enjoy working here before?

This question is a great way to learn more about the culture of the restaurant. It can also help you decide if this job would be a good fit for you. When answering, it’s important to focus on the positive aspects of your previous experience and how they relate to the position you’re applying for.

Example: “I really enjoyed working here before because I loved interacting with customers and making them feel welcome. I’m excited to return to Cracker Barrel because I think that my personality will fit in well with the team. I know that we’ll all work together to make sure our guests have an enjoyable dining experience.”

5. Describe your experience working in a team environment.

Working in a team environment is an important skill for servers to have. Employers ask this question to make sure you can work well with others and that you’re comfortable doing so. When answering, try to highlight your interpersonal skills and how they help you collaborate with others.

Example: “I’ve worked in a team environment throughout my career as a server. I find it helpful to bounce ideas off of other people when working on projects or tasks. In fact, I often rely on my coworkers to help me solve problems or answer questions about customers. I also enjoy helping my coworkers by sharing my expertise and giving them advice.”


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