Career Development

What Does a Credit Controller Do?

Find out what a credit controller does, how to get this job, and what it takes to succeed as a credit controller.

The job of a credit controller is to ensure that the company they work for receives quality products and services on time and in full. They do this by reviewing invoices, checking purchase orders, and ensuring that all payments are made in accordance

Credit Controller Job Duties

Credit controllers have a wide range of responsibilities, which can include:

  • Reviewing invoices for accuracy and verifying that all charges are accurate
  • Monitoring cash flow to ensure that sufficient funds are available to meet business obligations
  • Working with accounting staff to ensure that accounting records are accurate and up-to-date
  • Reviewing purchase orders for accuracy and approving purchase orders that meet company guidelines
  • Coordinating with vendors to ensure that payments are made in accordance with contractual terms
  • Maintaining records of transactions for bookkeeping purposes
  • Managing accounts receivable by following up with delinquent customers to collect on debts
  • Reviewing financial statements to ensure that all figures are accurate
  • Processing invoices for payment, including calculating discounts or interest charges
  • Assisting with tax preparation by tracking employee expenses for tax purposes

Credit Controller Salary & Outlook

The salary of a credit controller can vary depending on their level of education, years of experience, and the size and industry of the company. They may also earn additional compensation in the form of bonuses.

  • Median Annual Salary: $66,500 ($31.97/hour)
  • Top 10% Annual Salary: $122,000 ($58.65/hour)

The employment of credit controllers is expected to decline over the next decade.

The use of automated credit-processing systems is expected to limit employment growth for credit controllers. These systems allow companies to process credit applications quickly and to evaluate applicants based on a large amount of historical data.

Credit Controller Job Requirements

The following are some of the requirements that are often needed to become a credit controller:

Education: Entry-level credit controllers are expected to have a minimum of a high school diploma or equivalent. Some employers prefer candidates who have a bachelor’s degree in accounting, finance or business. Relevant coursework includes accounting, business, economics, finance, mathematics and statistics.

Training & Experience: Many companies will train newly hired credit controllers on the job. Training may include learning the company’s specific accounting software, procedures and policies. Training may also include shadowing an experienced credit controller until you are comfortable enough to complete tasks on your own.

Certifications & Licenses: While certifications are not necessary for a credit controller role, they can help you gain experience and knowledge to perform the duties necessary for the position. There are various certifications available for credit controllers to help them gain additional knowledge to perform their daily responsibilities more efficiently.

Credit Controller Skills

Credit controllers need the following skills in order to be successful:

Accounting skills: Accounting skills are necessary for credit controllers to ensure they understand the financial aspects of the company they work for. This includes understanding how to read financial statements and other documents that contain financial data. Accounting skills also help credit controllers understand the financial needs of their clients and how to meet them.

Communication skills: Communication skills are necessary for interacting with clients, colleagues and other professionals. As a credit controller, you may be required to communicate with clients over the phone or in person. You may also be required to communicate with other departments, such as collections, to ensure that clients are paying their bills on time.

Data analysis skills: Data analysis is the ability to interpret information and draw conclusions from it. As a credit controller, you may need to analyze financial data to determine if a client can afford a loan or if they are likely to default on their payments. Data analysis can also help you determine if a client is eligible for a certain type of loan.

Problem-solving skills: As a credit controller, you may be responsible for resolving customer issues. Your problem-solving skills can help you find solutions to customer complaints, address billing errors and find ways to improve customer satisfaction. You may also use your problem-solving skills to find ways to improve your company’s processes and procedures.

Attention to detail: Attention to detail is the ability to notice small changes and make corrections. As a credit controller, you may be responsible for maintaining records and ensuring that all information is accurate. Attention to detail can help you ensure that your records are accurate and up to date. It can also help you notice any discrepancies in the records of your clients.

Credit Controller Work Environment

Credit controllers work in the credit department of a company and are responsible for managing the credit risk of the company’s customers. They work closely with the sales and customer service departments to ensure that the company’s credit policy is adhered to and that customers are paying their invoices on time. Credit controllers typically work regular business hours, but may occasionally have to work overtime to meet deadlines. The work can be stressful, as credit controllers are under pressure to minimize the company’s exposure to bad debt.

Credit Controller Trends

Here are three trends influencing how credit controllers work. Credit controllers will need to stay up-to-date on these developments to keep their skills relevant and maintain a competitive advantage in the workplace.

The Use of Artificial Intelligence (AI)

As artificial intelligence becomes more sophisticated, it is being used to automate tasks that were once done by humans. This includes credit controller work, which can now be done by AI systems that are able to analyze data and make decisions about credit risks.

This trend means that credit controllers will need to learn how to work with AI systems in order to get the most out of them. They will also need to be familiar with the latest AI technologies so that they can use them to their advantage.

The Emergence of Data-Driven Decision Making

The emergence of data-driven decision making is a trend that is quickly changing the way businesses operate. In order to stay competitive, businesses are now relying on data-driven decision making to make informed decisions about everything from product development to marketing campaigns.

As a credit controller, you can capitalize on this trend by becoming an expert in data analysis. This will allow you to help your company make better decisions based on real-world data rather than assumptions or opinions.

More Focus on Cybersecurity

As businesses become increasingly reliant on technology, the need for cybersecurity professionals has grown. This is because cyberattacks are becoming more common and more sophisticated, making it necessary for companies to have professionals who can protect their networks and data.

Credit controllers are in a unique position to take advantage of this trend, as they are responsible for ensuring that all transactions are secure. By developing expertise in cybersecurity, credit controllers can ensure that their company’s data is safe from attack and that customers can feel confident doing business with them.

How to Become a Credit Controller

A career as a credit controller can be rewarding and lucrative. It’s important to start your journey by learning the basics of accounting, including how to use financial statements and calculate ratios. You should also learn about the different types of businesses and their unique financial needs.

Once you have a firm understanding of the basics, it’s time to put your skills to work in a real-world setting. Find an entry-level job at a company that uses credit extensively and learn from the experts. As you progress in your career, focus on developing strong relationships with key stakeholders within the organization. This will help you gain valuable insight into how the business operates and what its future plans are.

Advancement Prospects

Credit controllers typically start out in entry-level positions and advance to higher-level positions as they gain experience. With experience, credit controllers may move into management positions, such as credit manager. Some credit controllers may open their own credit consulting businesses.

Those who wish to advance their careers may consider pursuing a Certified Credit Professional (CCP) designation from the Credit Institute of Canada. The CCP designation is the highest level of professional certification available to credit practitioners in Canada. To earn the CCP designation, candidates must have at least five years of credit experience, complete a rigorous exam, and adhere to a strict code of ethics.

Credit Controller Job Description Example

At [CompanyX], we are looking for a Credit Controller to join our team. The Credit Controller will be responsible for managing the credit control function for the company. This includes responsibility for the credit control of a portfolio of customers, ensuring that debts are collected in a timely manner and that customer accounts are maintained within agreed terms. The Credit Controller will also be responsible for reducing the company’s exposure to bad debt by carrying out credit checks on new and existing customers.

The ideal candidate will have experience of working in a similar role and will be able to demonstrate a track record of success in credit control. They will be a self-starter with the ability to work independently and as part of a team. They will also have excellent communication and negotiation skills.

Duties & Responsibilities

  • To work as part of the Accounts Receivable team to ensure that all credit control activities are completed in an efficient and effective manner
  • To take responsibility for a portfolio of customers, ensuring that all payments are received in a timely fashion and that any queries are resolved quickly
  • To proactively chase overdue invoices by telephone, email, and letter, maintaining regular contact with customers to ensure that payment is received
  • To maintain accurate records of all chasing activity and customer communications
  • To resolve queries both internally and externally in a professional and timely manner
  • To provide support to other members of the Accounts Receivable team as required
  • To undertake ad hoc tasks as requested by the Accounts Receivable Manager
  • To produce monthly reports detailing the status of the debtors’ ledger
  • To attend team meetings and contribute to the continuous improvement of credit control processes
  • To liaise with internal departments to resolve invoice disputes in a timely manner
  • To develop and maintain strong working relationships with customers
  • To identify potential risks and escalate accordingly

Required Skills and Qualifications

  • Bachelor’s degree in business, accounting, finance, or related field
  • 5+ years experience in credit control or a similar role
  • Working knowledge of accounting software programs, including QuickBooks, Xero, and Sage
  • Strong understanding of financial regulations and compliance standards
  • Excellent mathematical skills and attention to detail
  • Ability to work independently and with a team to meet deadlines

Preferred Skills and Qualifications

  • CPA or other professional accounting certification
  • Experience working in a fast-paced environment
  • Proven track record of reducing outstanding debt and improving payment terms
  • Skills in data analysis and reporting
  • Familiarity with commercial law

Similar Jobs


What Does an Operations Associate Do?

Back to Career Development

What Does a Digital Marketer Do?