20 CROSSMARK Interview Questions and Answers

Prepare for the types of questions you are likely to be asked when interviewing for a position at CROSSMARK.

Crossmark is a global leader in retail merchandising, providing sales and marketing services to manufacturers and retailers. As a company that works with some of the world’s biggest brands, Crossmark is always looking for talented and ambitious employees.

If you’re interviewing for a job at Crossmark, you can expect to be asked a mix of general and company-specific interview questions. This guide will give you an overview of the types of questions you may be asked, as well as some tips on how to answer them.

CROSSMARK Interview Process

The interview process at CROSSMARK can vary depending on the position you are applying for. Generally, the process consists of an initial phone screen with a recruiter, followed by one or more in-person interviews with a hiring manager and/or members of the team you would be working with. The difficulty of the interviews varies depending on the role, but they are generally not overly difficult. Overall, the interview experience is positive and professional.

1. What is your availability?

Employers ask this question to make sure you are available for the job. They want someone who can work full-time and be committed to the company. When answering, let them know your availability and what days you are not able to work. If you have a flexible schedule, mention that as well.

Example: “I am available Monday through Friday from 9 a.m. to 5 p.m. I do not work on weekends, but I am willing to put in overtime if needed. My availability is flexible, so I would be happy to discuss my schedule with you.”

2. Are you comfortable working independently?

CROSSMARK is a company that values independent work. This question helps the interviewer determine if you are comfortable working independently and how much experience you have with it. Use your answer to highlight your ability to work on your own, as well as your desire for independence.

Example: “I am very comfortable working independently. In my last role, I was responsible for managing all of our social media accounts. I had no direct supervisor, so I learned how to manage my time effectively. I would create weekly goals for myself and then track my progress throughout the week. I found this method helped me stay organized and productive.”

3. Have you ever worked in a retail environment before?

This question is a great way for the interviewer to learn more about your retail experience. If you have, they may ask you more questions about it. If you haven’t, they may want to know why and what other types of work you’ve done in the past.

Example: “I worked at a clothing store when I was in high school. It wasn’t a very large store, but we had a lot of customers come through every day. We sold all kinds of clothes, from casual wear to formal attire. I learned how to interact with different types of people and helped them find exactly what they were looking for.”

4. How would you deal with an angry customer?

This question can help interviewers assess your customer service skills. They want to know how you would handle a challenging situation and if you have the ability to diffuse it. In your answer, demonstrate that you are empathetic and willing to do whatever it takes to make the customer happy.

Example: “I once had a customer who was upset because they didn’t receive their order on time. I apologized for the inconvenience and offered them a discount on their next purchase. The customer accepted my offer and seemed satisfied with my response. If I ever encountered an angry customer again, I would try to resolve the issue as quickly as possible by offering solutions or discounts.”

5. Provide an example of when you had to communicate effectively with customers or co-workers.

This question can help the interviewer determine how you use your communication skills to solve problems and work with others. Use examples from previous roles that show how you used active listening, speaking and writing skills to resolve customer issues or collaborate with co-workers to complete projects.

Example: “In my last role as a marketing specialist, I worked on several campaigns for different clients at once. This required me to communicate regularly with my team members about our progress and any challenges we faced. For example, one of my clients wanted us to create an ad campaign for their new product launch. However, they also wanted us to include some additional information in the ads that wasn’t originally planned. I had to communicate with my team members to ensure everyone understood what was needed and when it should be completed by.”

6. Why do you want to work at CROSSMARK?

This question can help the interviewer get to know you better and understand why you are a good fit for their company. When answering this question, it can be helpful to mention something specific about CROSSMARK that interests you or what drew you to apply for the position.

Example: “I want to work at CROSSMARK because I am passionate about helping people find great products. In my previous role as a customer service representative, I would often hear from customers who were looking for new brands of makeup or skincare products. I love being able to use my knowledge of different brands to help customers find exactly what they’re looking for.”

7. Do you have reliable transportation?

Employers ask this question to make sure you can get to work on time. They also want to know if you have a car that is in good condition and safe to drive. If you do not have your own vehicle, they may ask about public transportation options or whether you would be willing to take a bus or train to work.

Example: “I have my own reliable vehicle. I prefer driving myself because it helps me stay focused on the road and avoid distractions. However, I am open to taking public transportation if needed.”

8. If hired, how would you approach building relationships with clients and potential customers?

This question is an opportunity to show your interpersonal skills and ability to communicate with others. Your answer should include examples of how you would approach building relationships with clients and potential customers, as well as the benefits of doing so.

Example: “I believe that establishing a relationship with my clients and potential customers is important because it allows me to understand their needs and provide them with valuable information about products and services. I would start by asking questions to learn more about their current situation and what they hope to achieve. Then, I would use this information to recommend products or services that could help them reach their goals.”

9. What are some of the qualities you look for when evaluating a product?

This question can help the interviewer determine if you have the necessary skills and experience to succeed in this role. Use your answer to highlight your critical thinking, problem-solving and communication skills.

Example: “I look at a product’s packaging first because it is one of the most important factors when determining its success. I also consider how well the product performs as advertised and whether or not it has any customer reviews. If there are no reviews, I will contact previous customers myself to get their feedback on the product.”

10. Tell us about a time when you had to meet a goal that you were not sure was achievable. How did you overcome this challenge?

This question is a great way to show your problem-solving skills and how you can overcome challenges. When answering this question, it can be helpful to talk about a time when you had to meet an important deadline or goal that was challenging but you were able to complete it successfully.

Example: “When I first started working at CROSSMARK, my manager gave me the task of reaching out to 100 new clients each week. At the time, I felt like this was an impossible goal because I didn’t have any contacts in the industry. However, I decided to reach out to everyone on LinkedIn who worked for our target companies. After sending out several messages, I received many responses from people willing to speak with me. By using these methods, I was able to reach my goal every week.”

11. Describe a time when you had to resolve a conflict between yourself and a fellow employee.

This question can help interviewers understand how you resolve conflict and your ability to work with others. Use examples from previous jobs or describe a time when you helped someone else resolve a conflict.

Example: “In my last position, I had an issue with one of my coworkers who was constantly late for our meetings. At first, I tried to be understanding because I knew she had some personal issues going on in her life. However, after several weeks, it became apparent that she wasn’t going to change her behavior. I spoke with her about the situation and told her that if she didn’t improve her punctuality within two weeks, I would have to let her go.” She understood and improved her punctuality. In this case, I used empathy to try to resolve the conflict before escalating the problem.”

12. Give an example of when you had to be flexible on the job.

Employers ask this question to see how you adapt to change. They want to know that you can be flexible and still get the job done. When answering, think of a time when your employer changed something in your schedule or expectations. Explain what steps you took to adjust to these changes.

Example: “When I worked at my previous company, we had a client who was unhappy with our services. The marketing team decided to send me to their location to speak with them about their concerns. At first, I was disappointed because I wanted to attend an out-of-state conference. However, I understood that it was important for us to make sure all of our clients were happy. So, I went to meet with the client and learned more about their business. In the end, they were satisfied with our services.”

13. What is your experience with demonstrating products or services?

This question is an opportunity to show your experience with customer service and sales. You can describe a time when you helped customers find the right products or services for their needs, or how you used your product knowledge to help clients make informed decisions about their purchases.

Example: “I have worked in several different retail environments where I had to demonstrate products to customers. In my last role as a sales associate at a home improvement store, I was responsible for helping customers understand our selection of power tools and which ones would be best suited for their projects. I found that by asking questions about what they were working on, I could better determine which tool would work best for them.”

14. Our company values punctuality, can you tell me about a time where you were late to something?

Employers ask this question to see if you have any experience with being late. They want to know that you understand the importance of punctuality and how it can affect your work performance. When answering, try to explain what steps you took to ensure you would be on time in the future.

Example: “I was once running a bit behind schedule for an appointment I had with a client. I called my manager at the time to let them know about the situation and asked if they could stall the meeting until I arrived. Luckily, they were able to do so, and I made it there just as the meeting started.”

15. We often have to lift up to 50 pounds. Would you be able to handle that?

This question is a way for the interviewer to assess your physical capabilities. They want to make sure you can handle lifting heavy objects and that you’re physically fit enough to do the job. Your answer should include how often you lift 50 pounds or more, as well as any training you’ve had in this area.

Example: “I have worked with clients who need assistance moving around their homes, so I’m used to lifting up to 50 pounds on a regular basis. I also take part in weekly weightlifting sessions at my local gym, which helps me stay strong and fit.”

16. Can you describe a time when you took initiative at work?

This question can help the interviewer understand your ability to take on new tasks and responsibilities. Use examples from previous work experiences where you took initiative, showed leadership skills or helped others with their projects.

Example: “At my last job, I noticed that our marketing team was struggling to meet deadlines for social media content. So, I volunteered to create a calendar of when we should post each week so everyone could see what days they were responsible for creating content. This allowed us to stay organized and consistently publish content to our social media channels.”

17. It’s important that our employees follow directions well. Can you tell me about a time when you struggled with following instructions?

This question can help the interviewer understand how you respond to challenges and whether you’re open to feedback. Use your answer to show that you’re willing to learn from mistakes and improve your performance.

Example: “When I first started working at my previous company, I was asked to send out a large batch of emails to clients. However, I accidentally sent them to our entire client list instead of just one group. This mistake caused some confusion among our customers, but I immediately apologized for the error and explained what happened. My supervisor helped me create an email template so I could send out another message explaining the situation. After this experience, I learned to always double-check instructions before sending important messages.”

18. Please provide an example of when you went above and beyond for a client?

This question is a great way to show your dedication and passion for customer service. When answering this question, it can be helpful to provide an example of when you helped a client in need or went above and beyond to help them achieve their goals.

Example: “I once had a client who was looking to start her own business selling handmade jewelry online. She didn’t have any experience with marketing or SEO, so I offered to do some research on the best ways she could optimize her website for search engines. After doing some research, I found out that there were certain keywords she should include in her content to increase her visibility. I also created a list of relevant blogs and websites where she could submit guest posts to improve her rankings.”

19. How would you help someone make a purchasing decision?

This question can help the interviewer assess your customer service skills and ability to guide customers through a purchasing process. Use examples from previous experiences where you helped someone make a decision about what product or service to purchase.

Example: “I would first ask them what they’re looking for in a product, then I’d offer suggestions based on their needs. If they’re unsure of which brand to choose, I’ll explain the differences between brands so they can decide which one is best for them. Once they’ve decided on a specific product, I’ll show them how it works and answer any questions they have before they leave.”

20. Tell me about a time when you took responsibility for something that didn’t go as planned.

This question can help the interviewer understand how you respond to challenges and solve problems. Use examples from your previous job or a time when you helped someone else with a problem.

Example: “When I first started working at my current company, there was an issue with our customer service department. Customers were calling in frequently about their orders not arriving on time. We had several employees who were out sick, so we didn’t have enough people to cover all of the phones. I volunteered to work overtime until we could hire more employees. It took us two weeks to hire new employees, but by that point, I had already resolved most of the issues customers were having.”


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