Career Development

What Does a Customer Assistant Do?

Find out what a customer assistant does, how to get this job, and what it takes to succeed as a customer assistant.

Customer service is one of the most important roles in any business. Customer service representatives are responsible for interacting with customers on a daily basis, resolving their concerns and answering their questions or complaints.

Customer service representatives must be able to effectively communicate with all types of people—from angry customers who feel they’ve been wronged to happy customers who want to share their positive experiences with your company. They also need to have strong interpersonal skills so that they can build relationships with these customers over time.

Customer Assistant Job Duties

A customer assistant typically has a wide range of responsibilities, which can include:

  • Answering incoming calls and responding to emails from customers with questions about products or orders
  • Receiving and storing incoming merchandise until it can be processed by other employees
  • Assisting customers with checking out by ringing up purchases, collecting payment, and printing receipts
  • Providing information about products and services to customers over the phone or in person
  • Processing refunds or exchanges for items that have been purchased previously
  • Returns merchandise to manufacturers or warehouses as needed
  • Verifying and updating customer information in computer databases
  • Scheduling deliveries and pickups of merchandise, equipment, and supplies
  • Maintaining inventory records such as keeping track of prices, quantities, and locations of products or materials

Customer Assistant Salary & Outlook

Customer assistant salaries are typically based on experience, education, and the company size.

  • Median Annual Salary: $38,000 ($18.27/hour)
  • Top 10% Annual Salary: $60,500 ($29.09/hour)

The employment of customer assistants is expected to grow slower than average over the next decade.

Employment growth will be limited by automation, which allows companies to process more transactions with fewer workers. However, some types of customer service, such as telephone support, are less susceptible to automation than others and should result in more jobs for customer assistants.

Customer Assistant Job Requirements

The following are some of the requirements that are often looked for in a customer assistant:

Education: Customer assistants are typically required to have at least a high school diploma or equivalent. Some employers may prefer an associate’s or bachelor’s degree in a related field, such as business or communications.

Training & Experience: Most customer assistants will receive on-the-job training from their new employer. This training will teach the customer assistant how to use the company’s computer systems and how to interact with customers. The training may also include a brief overview of the products the company sells and how to interact with customers who have questions about the products.

Customer assistants who work in retail stores may receive additional training to learn about the products the store sells. They may also learn about the store’s return and exchange policies.

Certifications & Licenses: Customer assistants do not require any certifications to obtain employment. However, for customer assistants who wish to increase their earning capacity or make themselves more competitive when applying to new positions, there are certifications that may be helpful.

Customer Assistant Skills

Customer assistants need the following skills in order to be successful:

Communication: Communication is the act of conveying information to others. As a customer assistant, you should be able to communicate with customers, coworkers and managers. You should be able to explain product details, answer questions and relay messages. You should also be able to communicate with customers in a way that is friendly and helpful.

Empathy: Empathy is the ability to understand and share another person’s feelings. Customer assistants should use empathy when interacting with customers to better understand their needs and provide them with the best service possible. For example, if a customer is unhappy with the product they purchased, a customer assistant with empathy might ask them questions to understand the source of their frustration and find a solution.

Organization: Organization skills can help you be more efficient in your work and help you complete tasks on time. Try to keep track of your tasks and check in with your manager to make sure you’re on track. This can help you be more successful in your role and help you learn more about the company’s processes.

Problem-solving: Problem-solving skills allow you to identify and resolve issues for customers. You can use these skills to help customers find the products they need, answer questions about products and resolve any issues that arise during transactions. For example, if a customer’s credit card doesn’t work, you can help them find a different card or help them resolve the issue.

Technology: As a customer assistant, you may be required to operate cash registers, scan items and enter customer data into a computer. It’s important to know how to use the technology in the workplace. You can also use technology to help customers find products and answer questions.

Customer Assistant Work Environment

The work environment for a customer assistant can vary depending on the employer. Some customer assistants work in retail stores, where they may be required to stand for long periods of time and may be exposed to inclement weather. Others work in office settings, where they may have more sedentary work but may be required to work long hours, including evenings and weekends. Still others work in call centers, where they may be required to work shifts that include nights and weekends. In all settings, customer assistants must be able to deal with the public in a professional and courteous manner.

Customer Assistant Trends

Here are three trends influencing how customer assistants work. Customer assistants will need to stay up-to-date on these developments to keep their skills relevant and maintain a competitive advantage in the workplace.

The Rise of the Digital Customer

The rise of the digital customer is a trend that is having a major impact on the customer service industry. As more and more customers are doing business online, businesses are realizing that they need to have strong digital customer support teams in order to keep up with the competition.

This means that customer assistants will need to be well-versed in providing support through social media channels, chatbots, and other digital platforms. They will also need to be able to understand the needs of the digital customer and how to meet them in the most effective way possible.

Customer Service Will Become More Personalized

As technology advances, customer service is becoming more personalized. This means that customer assistants will need to be able to adapt to different types of interactions with customers.

By understanding the different ways that customers want to be served, customer assistants can provide a better experience for everyone involved. In addition, this trend suggests that customer assistants will need to be familiar with a variety of technologies in order to best serve customers.

More Focus on Employee Engagement

Employee engagement is becoming an increasingly important focus for businesses across all industries. This is because companies are realizing that employee engagement leads to higher productivity, which results in better overall performance.

As a result, customer assistants will need to learn how to engage with their coworkers in order to create a positive work environment. They will also need to be able to communicate effectively with management about what makes employees happy and what does not.

How to Become a Customer Assistant

There are many different paths you can take when planning your career as a customer service representative. You could specialize in working with a certain type of customer, such as retail customers or corporate customers. You could also choose to focus on working with a specific industry, such as healthcare or technology.

You could also decide to move up the ranks and become a manager or supervisor. This would allow you to oversee a team of customer service representatives and help them develop their skills.

Related: How to Write a Customer Assistant Resume

Advancement Prospects

For customer assistants, advancement generally comes in the form of taking on more responsibility and moving into management positions. With experience, customer assistants can move into positions such as customer service manager, operations manager, or store manager. Those who demonstrate exceptional customer service skills may also have the opportunity to move into corporate positions in customer relations or training.

Customer Assistant Job Description Example

At [CompanyX], we strive to provide the best possible experience for our customers. To do this, we need a team of customer assistants who are passionate about delivering excellent service. We’re looking for individuals who are patient, efficient, and have a positive attitude. Our customer assistants will be responsible for handling customer inquiries, complaints, and requests. They will also be responsible for providing information about products and services, processing customer orders and payments, and upselling when appropriate. The ideal candidate will have excellent communication and customer service skills.

Duties & Responsibilities

  • Greet customers as they enter the store and provide them with assistance, if needed
  • Answer customer questions in a friendly and helpful manner
  • Help customers locate items they are looking for
  • Assist customers with the purchase of merchandise
  • Process customer transactions accurately and efficiently
  • Maintain a clean and organized work area
  • Stock shelves and displays with merchandise
  • Keep up to date on product knowledge
  • Handle customer complaints in a professional and courteous manner
  • Adhere to all company policies and procedures
  • Perform other duties as assigned
  • Provide excellent customer service at all times

Required Skills and Qualifications

  • High school diploma or equivalent
  • Proven customer service experience in a retail environment
  • Excellent communication, interpersonal, and problem-solving skills
  • Ability to work well under pressure and handle multiple tasks simultaneously
  • Basic math skills and cash-handling experience
  • Flexible availability to work evenings, weekends, and holidays

Preferred Skills and Qualifications

  • Some college coursework or degree in related field
  • Bilingual ability
  • 1-2 years of supervisory experience
  • Experience with point-of-sale systems

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