Resume

Customer Service Advocate Resume Example & Writing Guide

Use this Customer Service Advocate resume example and guide to improve your career and write a powerful resume that will separate you from the competition.

Customer service is one of the most important departments in most companies. It’s the first point of contact for customers, so representatives are tasked with answering questions, resolving issues, and providing support for a company’s products or services.

If you’re interested in pursuing a career in customer service but aren’t sure where to start, here are some tips and an example resume to help you write a stellar customer service resume.

Mary Thompson
New York City, NY | (123) 456-7891 | [email protected]
Summary

Experienced customer service advocate with a proven track record of delighting customers and driving positive results. Demonstrates a passion for providing world-class customer service through effectively resolving issues, making product recommendations, and providing delightful experiences.

Education
CUNY Brooklyn College Jun '10
B.A. in Psychology
Experience
Company A, Customer Service Advocate Jan '17 – Current
  • Provided customer service support for a variety of products and services, including internet, phone, mobile, home security system, and home automation systems.
  • Resolved escalated customer issues in a timely manner by communicating with vendors to resolve problems quickly.
  • Assisted customers with account changes such as upgrades or downgrades and assisted customers with the installation process when applicable.
  • Communicated effectively with internal teams regarding customer inquiries and escalations to ensure proper follow-up and resolution within required timeframes.
  • Maintained knowledge of current promotions/offers available to our customers and ensured that all documentation is complete prior to closing transactions.
Company B, Customer Service Advocate Jan '12 – Dec '16
  • Responded to emails and phone calls from customers with questions or concerns regarding their orders, which increased customer satisfaction ratings by 10%
  • Answered incoming calls and transferred them to the appropriate department when necessary; handled general inquiries about products and services
  • Maintained a positive attitude while dealing with irate customers who were upset over late deliveries or damaged merchandise
  • Resolved billing issues for customers by researching previous charges, contacting vendors, and issuing refunds as needed
  • Achieved 95% on-time delivery rate through careful tracking of order status in company database system
Company C, Customer Service Representative Jan '09 – Dec '11
  • Answered customer inquiries via phone, email, and online chat.
  • Resolved customer complaints in a timely and professional manner.
  • Maintained up-to-date knowledge of company products and services.
Skills

Industry Knowledge: Microsoft Office Suite, Salesforce.com, Zendesk, SalesforceIQ, SharePoint, Salesforce Lightning
Technical Skills: Customer Support, Salesforce, Zendesk, SharePoint, SalesforceIQ, Salesforce Lightning
Soft Skills: Communication, Teamwork, Customer Service, Patience, Listening Skills, Problem Solving, Critical Thinking, Leadership

How to Write a Customer Service Advocate Resume

Here’s how to write a resume of your own.

Write Compelling Bullet Points

The best way to make your resume stand out is to use specific examples and numbers. So rather than saying you “provided customer service,” you could say that you “provided customer service for 20+ customers daily, resulting in a 97% satisfaction rate.”

The second bullet point is much stronger because it provides specific details about what you did and the results of your work. And it also includes a quantifiable number to demonstrate your impact.

Related: What Is a Customer Service Advocate? How to Become One

Identify and Include Relevant Keywords

Chances are, when you submit your resume online, it goes through an applicant tracking system (ATS) that scans it for certain keywords. This system is designed to rank resumes based on how many of the relevant keywords are found throughout the document. If your resume doesn’t have enough of the right terms, the ATS might automatically reject your application.

To increase your chances of landing an interview, make sure to include relevant keywords in all sections of your resume. Here are some of the most commonly used customer service keywords:

  • Customer Service
  • Contact Centers
  • Customer Satisfaction
  • Teamwork
  • Time Management
  • Social Media
  • Sales
  • Phone Etiquette
  • Communication
  • Banking
  • Customer Experience
  • Phone
  • Microsoft Access
  • Customer Relationship Management (CRM)
  • Insurance
  • Team Leadership
  • Team Building
  • Retail
  • Accounting
  • Adobe Photoshop
  • Research
  • Public Speaking
  • Problem Solving
  • Public Relations
  • Administrative Assistance
  • Organization Skills
  • Customer Support
  • Administration
  • Interpersonal Skills
  • Communication Skills

Showcase Your Technical Skills

As a customer service advocate, you will need to be proficient in the use of customer service software, such as Zendesk and Salesforce. You will also need to be able to use Microsoft Office programs, such as Word and Excel. Additionally, it is important that you have excellent communication skills, both written and verbal.

Related: How Much Does a Customer Service Advocate Make?

Remember The Basics

As you draft your resume, there are a few basic rules to keep in mind.

Make Your Resume Easy to Scan

There are a few things you can do to make your resume easier to read and understand quickly. Aligning everything to the left, using a standard font type and size, and keeping bullets under 2 lines will help make your resume more skimmable. You should also try to leave some white space on the page to help the reader understand your resume at a glance.

Be Concise

There is no set length for a resume, but a one-page resume is generally preferred. New graduates and those early in their career should aim to keep their resume concise and to the point, while more experienced candidates can include more detailed information. When trimming down a resume, remove irrelevant information and focus on the most relevant and recent experience.

Proofread

Proofreading your resume is important in order to make sure it looks professional and error-free. Spell checking is a must, as are punctuation and grammar checks. It is also helpful to have someone else proofread your resume for you, as they may catch mistakes that you have missed. Beware of easily confused words, and make sure that your tense is consistent throughout the resume.

Consider a Summary

Most job seekers understand the importance of including a resume summary statement. It’s a great way to introduce your qualifications and experiences to potential employers. But what many don’t know is that a well-written summary can also help to clarify your goals and intentions. By explaining where you’re coming from and what you’re hoping to do next, you can help employers better understand how your skills might be a good fit for their organization. So, if you’re looking to make a strong first impression, be sure to take the time to write a well-crafted resume summary statement.

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