Customer Service Agent Resume Example & Writing Guide

Use this Customer Service Agent resume example and guide to improve your career and write a powerful resume that will separate you from the competition.

Customer service is a field that’s always growing and changing, and it’s one of the most diverse jobs around. Customer service agents can work in almost any industry—from retail to healthcare to technology—and are responsible for addressing customer complaints or questions. They often field phone calls or respond to emails, but some agents also use social media or write blog posts to engage with customers.

Whether you’re looking for your first job in customer service or hoping to make a career change, you’ll need a resume that showcases your experience and skills. Follow these tips and resume example to write a customer service agent resume that hiring managers will love.

Jennifer Thomas
Houston, TX | (123) 456-7891 | [email protected]

Seasoned customer service agent with over seven years of experience in the airline and hospitality industries. Proven track record of providing excellent customer service through providing accurate information, resolving issues, and going above and beyond to ensure customer satisfaction.

James Madison High School Jun '08
High School Diploma
Company A, Customer Service Agent Jan '17 – Current
  • Provided customer service and assisted customers with account inquiries, orders, payments, and transactions.
  • Processed incoming calls from customers in a timely manner to ensure quick resolutions for all issues.
  • Assisted the sales team by providing information about current accounts and potential new business opportunities as needed.
  • Maintained knowledge of company products/services and competitors’ offerings through ongoing training programs and research.
  • Performed other duties as assigned such as data entry or mailing letters/packages etc…
Company B, Customer Service Agent Jan '12 – Dec '16
  • Answered customer calls and emails regarding billing, account information, and general inquiries; resolved 95% of issues over the phone
  • Resolved escalated customer complaints by identifying root cause through problem-solving techniques and applying company policies
  • Assisted customers with product orders, including order entry, expediting requests, and verifying receipt for accuracy
  • Maintained a high level of customer satisfaction throughout all interactions by demonstrating empathy and patience
  • Achieved personal sales goals by proactively reaching out to potential customers via email campaigns
Company C, Sales Representative Jan '09 – Dec '11
  • Developed and implemented sales strategies to increase market share and grow revenue.
  • Conducted market research and analysis to identify new business opportunities and assess customer needs.
  • Managed client relationships, provided exceptional customer service, and resolved customer concerns in a timely and efficient manner.

Industry Knowledge: Telephone Etiquette, Customer Service, Problem Solving, Teamwork
Technical Skills: Microsoft Office Suite, Computer Skills, Email Etiquette, Typing, Data Entry
Soft Skills: Communication, Problem Solving, Attention to Detail, Customer Service, Teamwork

How to Write a Customer Service Agent Resume

Here’s how to write a customer service agent resume of your own.

Write Compelling Bullet Points

The best way to make your resume stand out is to use specific examples and numbers. So rather than saying you “provided customer service,” you could say that you “provided customer service for 20+ customers daily, resulting in a 98% satisfaction rate.”

The second bullet point is much stronger because it provides specific details about what you did and the results of your work. And it also includes a quantifiable number to demonstrate your impact.

Identify and Include Relevant Keywords

When you submit your resume online, it’s likely that it will be scanned by an applicant tracking system (ATS) for certain keywords. The ATS will look for certain terms related to the job opening, like “customer service” or “help desk” in order to determine whether you have the necessary skills and experience to work in the role. If your resume doesn’t have enough of the right keywords, the ATS might filter out your application.

To increase your chances of getting an interview, make sure to include relevant keywords throughout all the sections of your resume. You can find a list of common customer service keywords below:

  • Contact Centers
  • Customer Satisfaction
  • Teamwork
  • Customer Experience
  • Technical Support
  • Sales
  • Time Management
  • Team Leadership
  • Social Media
  • Communication
  • Microsoft Access
  • Banking
  • Management
  • Customer Service
  • Customer Service Management
  • Team Building
  • Leadership
  • Contact Center Management
  • Cashiering
  • Customer Retention
  • Receptionist Duties
  • Phone Etiquette
  • Team Training
  • Teaching
  • Retail
  • Problem Solving
  • Data Entry
  • Opera
  • Public Speaking
  • Organization Skills

Showcase Your Technical Skills

Customer service agents use technology to provide support to customers. They are typically familiar with a variety of programs, such as customer service software, CRM software, and social media platforms. Additionally, customer service agents need to be able to use the phone and email to communicate with customers.


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