Customer Service Manager Resume Example & Writing Guide
Use this Customer Service Manager resume example and guide to improve your career and write a powerful resume that will separate you from the competition.
Customer service managers are responsible for overseeing their company’s customer service team, ensuring that customers are receiving high-quality service at all times. They’re the voice of the customer inside their organization, helping to set customer service standards, define processes, and identify opportunities for improvement.
In addition to managing a team of customer service representatives, customer service managers are often responsible for building and maintaining relationships with key stakeholders in their organization. They need to be able to communicate effectively with multiple departments across their company as well as external partners and vendors.
If you’re looking to break into a new career in customer service or want to advance in your current role, here are some tips and an example resume template to help you write a customer service manager resume that hiring managers will love.
How to Write a Customer Service Manager Resume
Here’s how to write a customer service manager resume of your own.
Write Compelling Bullet Points
The best way to make your resume stand out is to use specific examples and numbers. So rather than saying you “managed customer service team,” you could say that you “increased customer satisfaction rate by 15% in six months by developing new training program and providing ongoing coaching and feedback to team members.”
The second bullet point is much stronger because it provides specific details about what you did, how you did it, and the results of your work.
Identify and Include Relevant Keywords
Chances are, you’ll be applying for a customer service manager role through an applicant tracking system (ATS). This system will scan your resume for certain keywords related to the job opening. If your resume doesn’t include enough of the right terms, your application might not make it past the initial screening process.
One way to make sure you have the right keywords on your resume is to use a keyword list. You can find lists of common customer service manager keywords online, like these:
- Customer Satisfaction
- Customer Experience
- Contact Centers
- Customer Retention
- Customer Service Management
- Coaching
- Team Leadership
- Customer Service
- Management
- Sales
- Teaching
- Leadership
- Sales Management
- Negotiation
- Operations Management
- Account Management
- Team Building
- Customer Service Training
- Front Office
- Guest Service Management
- Restaurant Management
- Microsoft Access
- People Management
- Teaching Teaching
- Customer Relationship Management (CRM)
- Business Strategy
- Business Planning
- Business Development
- Business Management
- Teamwork
Showcase Your Technical Skills
In order to be successful in this role, it is essential that customer service managers are proficient in a variety of technical systems and procedures. Recruiters are looking for customer service managers who are skilled in programs like Microsoft Office Suite, ERP systems, and manufacturing software. Additionally, it is important that customer service managers are familiar with government regulations related to their industry, as they will often be responsible for ensuring that the organization is in compliance with these regulations.