Customer Service Representative Cover Letter Examples & Writing Tips

Customer service representatives work in a variety of industries to help customers by resolving their issues and concerns. From helping people locate products to answering their questions, customer service representatives play a key role in any business.

If you’re looking for a customer service representative job, you need to have a strong cover letter to pair with your resume. Follow these examples and tips to write a customer service representative cover letter that will help you get the job.

Customer Service Representative Cover Letter Example 1

I am writing in regards to the customer service representative position that you currently have open. I am a recent college graduate who completed a four-year degree in communications. In my senior year, I was offered the opportunity to work as a student ambassador for your company. During this time, I gained a better understanding of how a customer service representative functions and how they interact with customers. Based on my experience as a student ambassador, I believe that I would be an asset to your team at Achievement For Life, Inc.

I am looking for employment opportunities that will help me further develop my communication skills and allow me to contribute my skills to others. I believe that being a customer service representative is one of the many jobs that allows someone to be their best self; and it is an industry where communication skills are paramount. Being able to communicate clearly and effectively with both customers and colleagues is vital in today’s fast-paced work environment.

I am very interested in the customer service representative position that you have posted; and I would like to formally submit my resume. Thank you for your time, and I look forward to hearing from you soon.

Customer Service Representative Cover Letter Example 2

My goal is to become a part of your customer service team at your company. I believe that if you take the time to review my qualifications and aptitude for the job, you will see that I am more than qualified to join your team at this time.

I have over 6 years of experience in customer service and am very familiar with all aspects of the job. In my previous positions, I have had the opportunity to work with a variety of customers, from corporations to individual consumers. It is in working with these different types of customers that has allowed me to hone my skills in communication, problem-solving and professionalism. Working in this industry has also made me grow accustomed to handling every situation as if it were my own, regardless of who the customer is or what they need.

In addition to these job-related skills, I am also proficient with computers and have several years of experience using computers as part of my daily job duties. While my previous jobs have not required it, I also hold an associate’s degree in computer programming which further helps me fit into this fast-paced industry as well as widen how I would be able to help your company.

The way I see it is that each situation or encounter with a customer can be broken down into 4 key areas: attitude, demeanor, communication and presentation. For each area, I have found that by being professional and staying true to myself when communicating with customers has been enough to gain their trust and make them satisfied with their experience no matter what happens next. This has led to positive feedback from customers as well as an increase in sales due to our department’s efforts.

Based on this success as well as my other qualifications for the position, I believe that I would be an excellent addition to your team. Thank you for taking the time out of your day to review my resume and consider me for this position.

Customer Service Representative Cover Letter Example 3

This letter and the enclosed resumé serve as a response to your advertisement for the Customer Service Representative position. I am excited about this opportunity and believe that my education and work experience will make me an ideal candidate for this position.

I have seven years of in-depth customer service experience. Throughout my career, I have enjoyed a high degree of customer loyalty and satisfaction. My job duties have included providing assistance to representatives and clients regarding company policies, procedures, records management, online publications, trade shows, conferences and special events as well as answering telephone calls from clients and consumers regarding general or specific questions about the company’s products or services.

My greatest strength is my ability to build relationships with people on both a personal and professional level. My colleagues have trusted me with important information that has allowed me to create better experiences for our clients which has resulted in better outcomes for our business. As an extroverted person who is comfortable in both social settings as well as one-on-one conversations, I understand how important building trust is to your organization’s growth.

Due to my strong work experience in sales/support combined with my background in Psychology, I believe that I would be an asset to your company. Customer satisfaction is extremely important to me; it is the focal point of all of my job duties. When you entrust your organization to me, you can be sure that it will receive the utmost care from someone who truly cares about its success.

Customer Service Representative Cover Letter Writing Tips

Sell yourself

Hiring managers are looking for applicants who can sell themselves. Show them how you excel in customer service by highlighting your individual strengths and skills – not just the tasks or responsibilities of the job.

Here is a list of some good points to mention when selling yourself:

• You’re friendly and enthusiastic, have strong attention to detail, and take initiative when necessary
• You work well with others, and can communicate effectively both orally and in writing
• You know how to prioritize tasks independently while respecting deadlines

Address your ability to interact with customers

In order to be a successful customer service representative, you’ve got to be able to relate and empathize with the person on the other end of the line. This is why it’s important in your cover letter that you highlight how well you can do this.

Gently mention how easy it is for you to have friendly conversations while still being professional, or talk about how good your listening skills are. Whatever trait makes it clear that speaking with people all day long won’t feel like work for you should be included in your introduction paragraph.

Recruiters want to know what you can do for them

Your cover letter is a great opportunity to show the recruiter that you’re not just qualified for the job, but that you enjoy doing it too. Showing your passion and knowledge of customer service makes it clear from the start why they should hire you.

Talk about how your experience has given you an advantage in this field, and highlight any personal characteristics or skills (like empathy) that make you a perfect fit for this position.

Proofread your cover letter

Customer service representatives must work quickly and efficiently to address the needs of their customers. As such, hiring managers will want to know you can take care of business in a precise manner. Present yourself as an efficient employee by proofreading your cover letter before submission.