Resume

Customer Service Representative Resume Example & Writing Guide

Use this Customer Service Representative resume example and guide to improve your career and write a powerful resume that will separate you from the competition.

Customer service reps are the face of your company. They’re the first point of contact for your customers, and they’re responsible for making sure they have a great experience. If you love interacting with people and want a job that gives you the opportunity to help others while also learning something new every day, being a customer service rep could be right up your alley.

If you want to land your dream customer service job but aren’t sure where to start when writing your resume, here are some tips and an example for reference to help you write an outstanding customer service resume that will get you noticed by recruiters.

Michael Garcia
Los Angeles, CA | (123) 456-7891 | [email protected]
Summary

Positive, empathetic, and solutions-oriented customer service advocate with experience in client-facing roles. Tactfully resolves issues, makes product recommendations, and delights clients to drive customer retention, satisfaction rates, and net promoter scores.

Education
James Lick High School Jun '08
High School Diploma
Experience
Company A, Customer Service Representative Jan '17 – Current
  • Provided customer service and assisted customers with account inquiries, orders, payments, and shipping information via phone or email.
  • Managed the processing of incoming calls in a fast-paced environment while providing excellent customer service to all callers.
  • Assisted management with projects as needed such as data entry, filing, copying documents etc.
  • Maintained knowledge of current products and services available through company channels including internet banking and mobile app usage.
  • Performed other duties as assigned by supervisor within scope of job description which may include opening/closing branch locations daily at designated times depending on location(s).
Company B, Customer Service Representative Jan '12 – Dec '16
  • Answered customer calls and emails, resolving issues regarding billing and account information; resolved ~20% more efficiently
  • Maintained a thorough knowledge of all products to answer questions on the spot when possible
  • Resolved complaints by collecting pertinent information from customers for follow-up investigation as needed
  • Achieved high satisfaction rating (95%) among customers surveyed post-call survey
  • Improved average ticket closure rate by 10% through improved communication with management team
Company C, Sales Associate Jan '09 – Dec '11
  • Supported the sales team with daily operations as well as assisted in increasing revenue by 10% through providing exceptional customer service and maintaining a fast-paced environment.
  • Collaborated with store management to ensure efficient on-time delivery of product, conducting weekly inventory counts, and setting goals for future growth opportunities.
  • Developed relationships with vendors to secure new lines that meet company standards, resulting in over $10K added revenue per month within 3 months of hire.
Skills

Industry Knowledge: Computer Operation, Windows, Microsoft Office Suite, Cash Handling, Billing and Collecting, Customer Service, Technical Support, Data Entry, Data Analysis
Technical Skills: Microsoft Office Suite, Typing, Excel, Access
Soft Skills: Communication, Teamwork, Customer Service, Attention to Detail, Phone Etiquette, Conflict Resolution, Time Management

How to Write a Customer Service Representative Resume

Here’s how to write a customer service representative resume of your own.

Write Compelling Bullet Points

The best bullet points are specific and descriptive. They should include details about the projects you’ve worked on, the results of your work, and the skills and experience you used to achieve those results.

For example, rather than saying you “provided customer service,” you could say that you “provided customer service for 20+ customers daily, resolving issues and answering questions about company policies and procedures.”

The second bullet point is much stronger because it provides specific details about the project and the results. It also includes a number to demonstrate the scale of the project.

Related: What Is a Customer Service Representative? How to Become One

Identify and Include Relevant Keywords

Applicant tracking systems (ATS) are used by many companies to screen resumes. The ATS will scan your resume for certain keywords related to the job opening. If your resume doesn’t have enough of the right keywords, the ATS might automatically reject your application.

One way to make sure your resume contains the right keywords is to read through each job posting and take note of the terms that are used most frequently. You can then strategically place those same terms throughout your resume. Here are some common customer service keyword inclusions:

  • Customer Service
  • Sales
  • Teamwork
  • Time Management
  • Communication
  • Social Media
  • Microsoft Access
  • Team Leadership
  • Organization Skills
  • Leadership
  • Customer Satisfaction
  • Research
  • Customer Experience
  • Sales Management
  • Public Speaking
  • Phone Etiquette
  • Phone
  • Problem Solving
  • Team Building
  • Customer Support
  • Sales Operations
  • Contact Centers
  • Data Entry
  • Phone Handling
  • Contact Management
  • Phone Banking
  • Business Process Outsourcing (BPO)
  • Call Center Operations
  • Contact Center Managers
  • Banking

Showcase Your Technical Skills

Recruiters are looking for customer service representatives who are proficient in the use of technology. This might include experience with customer relationship management (CRM) software, social media platforms, or contact center software. Additionally, customer service representatives need to be able to use technology to communicate with customers, both in person and over the phone.

Some of the programs and systems that customer service representatives are typically expected to be proficient in include: CRM software, social media platforms, contact center software, and help desk software.

Related: How Much Does a Customer Service Representative Make?

Remember The Basics

As you’re crafting your resume, it’s important to keep a few basic guidelines in mind.

Create Scannable Sections

Your resume should be formatted in a way that makes it easy to read. This includes using left-aligned text, regular font size, and limited use of bolding, italics, and all-caps. You should also try to use no more than two lines per bullet point and have a separate skills section. Finally, make sure your formatting is consistent throughout the document.

Be Concise

There is no one set length for a resume, but a one-page resume is generally preferred, especially for recent graduates or those with less than five to eight years of professional experience. If you do have more experience to list, you can make a two-page resume, but be selective about the information included. Remember to tailor your resume to the specific role you are applying for and to focus on the most relevant information. When in doubt, less is more.

Proofread

Proofreading your resume is an important step in ensuring that it looks its best. There are a few key things to look for when proofreading: spelling mistakes, punctuation mistakes, and grammatical mistakes. It is also important to be aware of easily confused words. Spell-checking your resume is a good way to catch mistakes, but it is important to have someone else read it over as well.

Use a Summary

A resume summary statement can be an extremely useful way to highlight your skills, experiences, and goals to potential employers. By succinctly stating who you are and what you’re looking for, you can make it easier for a recruiter to see how you might be a good fit for a particular role. Additionally, a well-written summary can help to showcase your most relevant experiences and soft skills, increasing your chances of being called for an interview.

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