Customer Success Manager Resume Example & Writing Guide
Use this Customer Success Manager resume example and guide to improve your career and write a powerful resume that will separate you from the competition.
Customer success managers are the liaison between customer-centric companies and their customers. They’re responsible for ensuring that customers are happy with their experience and recommending ways to improve it.
If you’re passionate about customer service and want to play a vital role in building long-lasting relationships with your company’s most important asset, then you might want to consider pursuing a career as a customer success manager.
Here are some resume tips to follow plus an example to look at when writing your own customer success manager resume.
How to Write a Customer Success Manager Resume
Here’s how to write a customer success manager resume of your own.
Write Compelling Bullet Points
The best way to make your resume stand out is to use specific examples and numbers. So rather than saying you “managed customer accounts,” you could say that you “managed customer accounts for top-tier B2B software company, resulting in a 10% increase in customer retention rate over 18 months.”
The second bullet point is much stronger because it provides specific details about what you did, the results of your work, and the timeframe over which you did it.
Identify and Include Relevant Keywords
Applicant tracking systems (ATS) are used by many companies to screen resumes. When you submit your resume, the ATS will search for certain keywords related to the job opening. If your resume doesn’t have enough of the right keywords, the ATS might not rank it high enough for a recruiter to see it.
To make sure your resume makes it past the ATS, use these commonly used customer success manager keywords:
- Customer Success
- Sales Process
- Account Management
- Customer Relationship Management (CRM)
- Salesforce.com
- Solution Selling
- Software as a Service (SaaS)
- Enterprise Software
- Strategy
- Sales Management
- Business Development
- Customer Retention
- Customer Experience
- Sales Operations
- Cloud Computing
- Customer Service
- Business-to-Business (B2B)
- Direct Sales
- Team Leadership
- Pre-sales
- Product Management
- Product Marketing
- Customer-focused Service
- Consulting
- Change Management
- Consulting Services
- Project Management
- Microsoft Access
- Sales Presentations
- Management
Showcase Your Technical Skills
Recruiters are looking for customer success managers who have a deep understanding of the technology that their company uses. They want to see that you are familiar with the company’s products and that you have experience with customer support and success programs. Additionally, customer success managers often need to be proficient in CRM software, such as Salesforce and SugarCRM. So if you have experience with any of these programs, be sure to list them in your technical skills section.