Interview

20 Dave & Buster’s Interview Questions and Answers

Prepare for the types of questions you are likely to be asked when interviewing for a position at Dave & Buster's.

When it comes to interviews, every company is different. Some companies focus on behavioral questions, while others focus on technical questions. And then there are companies like Dave & Buster’s, who focus on a mix of both.

So, if you’re interviewing at Dave & Buster’s, what can you expect? In this article, we’ll give you a rundown of the most common Dave & Buster’s interview questions, so you can go into your interview prepared and confident.

Dave & Buster’s Interview Process

The interview process at Dave & Buster’s is generally pretty quick and easy. You will usually sit down with a manager and be asked some standard questions about your experience and availability. If you are applying for a position that requires more experience, like bartending or server support, you may have to go through a few more interviews. Overall, the process is fairly straightforward and most people report having a positive experience.

1. What are your long term goals?

This question is a great way to learn more about the applicant’s career goals and how they plan to achieve them. It also gives you an idea of what their timeline looks like, which can be helpful if you are hiring for a specific position that needs to be filled quickly.

Example: “I am currently working toward my CPA certification, and I hope to have it by the end of this year. My long-term goal is to become a senior accountant at Dave & Buster’s, where I can use my accounting skills to help the company grow while helping our guests have fun.”

2. How would you handle an upset customer?

Dave & Buster’s is a fun place to go with friends and family, but sometimes things can get out of hand. The interviewer wants to make sure you have the skills necessary to diffuse a situation if it arises.

Example: “I would first apologize for any inconvenience they may have experienced. Then I would listen to their concerns and try to resolve them as quickly as possible. If that doesn’t work, I would offer them a gift card or free game play to show my appreciation for their patronage.”

3. Do you know what a W-9 is and why we use it?

Dave & Buster’s is a large company that pays its employees through direct deposit. The interviewer may ask this question to make sure you understand the basics of how they pay their employees and what information you need to provide them with when you start working for them.

Example: “A W-9 is an IRS form used to report your income as an independent contractor. I have worked in several positions where my employer paid me as an independent contractor, so I am familiar with filling out a W-9.”

4. Are you comfortable working with children?

Dave & Buster’s is a family-friendly establishment, and the company wants to ensure that all of its employees are comfortable working with children. If you have experience working with kids in your previous roles, share some examples of how you helped them learn new skills or overcome challenges.

Example: “I worked as a camp counselor for five years, where I led groups of children through various activities each day. One of my favorite parts of this job was watching the kids grow throughout the week and develop their confidence and teamwork skills.”

5. Have you ever had to deal with a difficult co-worker, how did you resolve the issue?

This question can help the interviewer determine how you handle conflict and whether or not you have experience resolving it. When answering this question, be sure to highlight your communication skills and ability to work with others.

Example: “I once had a coworker who was very critical of my work. I tried to ignore her comments at first, but eventually she started making me feel like I wasn’t doing my job well enough. I decided to talk to her about it, and we came up with a plan where she would give me feedback on my work in private instead of in front of other coworkers. This helped us resolve our issue and also allowed me to improve my performance.”

6. Tell us about a time when you went above and beyond for a guest.

This question is a great way to show your customer service skills and how you can help the company achieve its goals. When answering this question, think of an example where you helped someone who was having trouble with their banking app or another time when you went above and beyond for a guest.

Example: “At my previous job, I had a guest come in who needed some assistance using our mobile app. The guest was trying to use the bill splitting feature but wasn’t sure how to do it. I showed them how to use the app and even walked them through the process again after they left so that they could remember how to use it later. This extra step helped me provide excellent service to the guest while also helping other guests learn how to use the app more effectively.”

7. Why do you want to work at Dave & Buster’s?

This question is a great way to show your enthusiasm for the company and its values. It also gives you an opportunity to talk about what attracted you to this role in particular.

Example: “I’ve always been impressed by Dave & Buster’s commitment to giving back to the community, which I think is so important. I love that you have a program where employees can volunteer their time at local charities. I would love to be part of a team that makes such a positive impact on the world.”

8. Are you able to stand on your feet for 8 hours?

Dave & Buster’s is a restaurant and arcade that offers food, drinks and entertainment. The interviewer wants to know if you can handle the physical demands of working at Dave & Buster’s. If you have experience in similar positions, describe your ability to stand for long periods of time. If this is your first job, explain how you will learn to manage standing for long hours.

Example: “I worked as a server at a local restaurant where I had to stand on my feet all day. I am used to standing for long periods of time and find it easy to do so. I also understand that there are times when I may need to sit down or take a break. I would ask my manager for permission before taking a break.”

9. If someone wanted something that wasn’t on our menu, how would you handle the situation?

This question is a great way to see how you would handle an uncomfortable situation. It also shows the interviewer that you are willing to go above and beyond for your customers.

Example: “I would first ask if they have any allergies or dietary restrictions. If not, I would try my best to find out what ingredients were in their dish so we could make it as close to the original as possible. For example, if someone wanted chicken parmesan but didn’t want red sauce, I would ask them if they had any other preferences like no breading or no cheese. Then, I would do my best to create something similar to the dish they’re looking for.”

10. What kind of experience do you have in the restaurant industry?

Dave & Buster’s is a restaurant and arcade that serves food, drinks and offers entertainment. The hiring manager may ask this question to learn more about your experience in the restaurant industry and how it relates to Dave & Buster’s. To answer this question, you can describe your previous work experience and what skills you gained from it.

Example: “I have worked as a server at several restaurants throughout my career. I learned valuable customer service skills while working in these positions. I also developed an ability to multitask and prioritize tasks when managing multiple tables at once. These skills are transferrable to the role of team member at Dave & Buster’s.”

11. How many people were you serving at one time during your last job?

This question is a great way to show your ability to multitask and manage many responsibilities at once. When answering this question, it can be helpful to mention the different types of tasks you were doing while also mentioning how well you performed those tasks.

Example: “At my last job, I was serving about 50 people at one time. This included helping customers with their banking needs, resolving any issues they had and assisting them with opening new accounts or making changes to existing ones.”

12. How well do you work under pressure?

Dave & Buster’s is a fast-paced environment where employees are often under pressure to perform. The interviewer wants to know that you can handle the stress of working in such an environment and still deliver quality results.

Example: “I thrive under pressure, especially when it comes to deadlines. I am able to focus on my work and complete tasks quickly while maintaining high standards for quality. In fact, I have been praised by my previous employers for being able to meet tight deadlines without sacrificing quality or efficiency.”

13. Do you know how to create drinks from scratch as well as follow recipes?

Dave & Buster’s bartenders need to be able to create drinks from scratch as well as follow recipes. Bartenders should also have a good understanding of the ingredients they’re using and how those ingredients interact with each other.

Example: “I’ve worked in bars for several years, so I know how to make most drinks from scratch. However, I also understand that there are some drinks that require specific measurements or ratios. For example, if someone orders a Manhattan, I would use a recipe to ensure that it tastes exactly like the one the customer is expecting.”

14. When was a time you showed leadership skills and initiative?

Dave & Buster’s is a fun place to work, but it also requires employees to be responsible and organized. The hiring manager wants to make sure you can handle the job responsibilities while maintaining a positive attitude with your coworkers.

Example: “At my previous job, I was in charge of organizing our company’s annual holiday party. It was a large event that required me to delegate tasks to other members of my team. I made sure everyone knew what their roles were and when they needed to complete them by. In the end, everything went smoothly and we had a great time celebrating together as a team.”

15. Explain a time where you had to prioritize and organize multiple tasks.

This question is a great way to assess your time management skills and ability to work under pressure. When answering this question, it can be helpful to explain the steps you took to prioritize and organize these tasks.

Example: “At my previous job, I had to manage multiple projects at once. One of my main responsibilities was managing social media accounts for our company. This included creating content, responding to comments and engaging with followers. Another responsibility was updating our website with new information and images. To help me stay organized, I created a calendar that outlined all of my daily, weekly and monthly tasks.”

16. What is your availability like?

Dave & Buster’s is a fun place to work, but it also requires employees to be on their feet for long periods of time. The interviewer wants to make sure you’re physically capable of working the job and that you understand what your schedule might look like.

Example: “I am available to work any shift as needed. I have no children at home, so my only commitments are to myself and my career. I would prefer to work evenings or weekends if possible, however, because those are times when I can get more done than during the day.”

17. Can you explain different games to customers and get them excited about the game?

This question is a great way to test your knowledge of the games and how you can help customers. You should be able to explain each game in detail, including what it’s about, who it’s for and why people would want to play it.

Example: “I love talking with customers about our games because I know that they are going to have fun when they play them. For example, one of my favorite games is The Walking Dead Escape. It’s an interactive zombie-themed escape room where players work together as a team to solve puzzles and find clues to get out alive. Customers really enjoy this game because it’s challenging but not too difficult. They also like that there are multiple levels so they can go back and try again if they don’t make it out on their first attempt.”

18. Are you familiar with POS systems?

Dave & Buster’s uses a point-of-sale system to process transactions. The interviewer wants to know if you have experience using this type of technology and how it might impact your ability to perform the job effectively. If you don’t have any experience with POS systems, consider asking for more details about the one used at Dave & Buster’s so that you can learn more about it before your interview.

Example: “I’ve worked in retail environments where we used POS systems, but I haven’t had much experience working directly with them. However, I am familiar with the basic functions of these types of systems and would be able to quickly become proficient with the one used by Dave & Buster’s.”

19. If a food item comes back because it was wrong, how would you handle the situation?

Dave & Buster’s is a restaurant and arcade, so it needs employees who can handle mistakes. Your answer should show that you are willing to take responsibility for your actions and learn from them.

Example: “I would apologize to the customer and ask what they wanted instead. If I made the mistake, I would offer to pay for their meal or give them a free game card. I would also make sure my coworkers knew how to prepare the item correctly so we could avoid this situation in the future.”

20. Tell us about a time you had to be productive while others were slacking off.

This question is a great way to show your leadership skills and ability to motivate others. When answering this question, it can be helpful to mention the positive results of your actions or how you motivated others to work harder.

Example: “At my previous job, I was working on a project with two other coworkers who were not as dedicated to their work as I was. One day, they both called out sick at the same time. This left me alone to complete all of our tasks for that week. I decided to stay late every night until everything was done. By the end of the week, I had completed all of my work and theirs too. My dedication inspired them to start showing up to work more often.”

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