Resume

Delivery Manager Resume Example & Writing Guide

Use this Delivery Manager resume example and guide to improve your career and write a powerful resume that will separate you from the competition.

As an delivery manager, you’ll be responsible for overseeing your company’s delivery operations. You’ll be tasked with setting up routes, managing drivers, and ensuring that packages are delivered on time and in perfect condition.

Delivery managers are often tasked with increasing efficiency, cutting costs, and improving customer satisfaction. You might work with vendors to negotiate better rates or find ways to reduce the number of complaints you receive from customers. And while you may be involved with hiring new drivers or training current ones, you probably spend most of your time on the road, making sure that deliveries are made safely and efficiently.

Here are some tips and an example to help you write a compelling delivery manager resume that hiring managers will love.

James Smith
New York City, NY | (123) 456-7891 | [email protected]
Summary

Experienced and successful delivery manager with a proven track record in successfully managing and delivering software projects on time and within budget. Proven ability to build and manage high-performing teams, foster a collaborative environment, and drive results.

Education
New York University Jun '10
M.S. in Information Systems
Baruch College Jun '06
B.S. in Business Administration
Experience
Company A, Delivery Manager Jan '17 – Current
  • Managed a team of 5 drivers and oversaw the delivery of over $1 million in revenue per month.
  • Oversaw all aspects of logistics including route planning, driver scheduling, customer service, and vendor management.
  • Developed new routes to increase sales by 20% within first 3 months on the job.
  • Reduced operational costs by implementing an online order system that reduced paperwork by 80%.
  • Increased customer satisfaction with 99% positive feedback from customers and employees alike.
Company B, Delivery Manager Jan '12 – Dec '16
  • Managed a team of 25 delivery drivers, ensuring that they were properly trained and had the tools needed to complete their tasks
  • Conducted regular route reviews with each driver to ensure that routes were being completed in an efficient manner
  • Regularly updated customer contact information for all customers on current routes to avoid missed deliveries
  • Improved overall delivery time by 15% through improved routing practices and more efficient driving techniques
  • Reduced late-delivery rate from 5% to 2% by implementing new training program for drivers and managers
Company C, Delivery Driver Jan '09 – Dec '11
  • Picked up and delivered packages to customers in a safe and timely manner.
  • Maintained accurate records of deliveries, including GPS logs and signatures from customers.
  • Communicated with dispatch and customers to ensure smooth delivery operations.
Certifications
  • Certified Scrum Delivery Manager
  • Certified ScrumMaster
  • Certified Product Owner
Skills

Industry Knowledge: Shipping and Receiving, Inventory Management, Supply Chain Management, Distribution, Freight Forwarding
Technical Skills: SAP, Oracle, Microsoft Office Suite, Excel, QuickBooks, Salesforce, NetSuite
Soft Skills: Leadership, Teamwork, Negotiation, Customer Service, Problem Solving, Time Management

How to Write a Delivery Manager Resume

Here’s how to write a delivery manager resume of your own.

Write Compelling Bullet Points

The best way to make your resume stand out is to use specific examples and numbers. So rather than saying you “managed delivery of food and supplies to restaurants,” you could say that you “managed delivery of food and supplies to 15 restaurants in Manhattan, reducing delivery time by 15% and improving customer satisfaction by 10% in first six months.”

The second bullet point is much stronger because it provides specific details about what you did, how you did it, and the results of your work.

Related: What Is a Delivery Manager? How to Become One

Identify and Include Relevant Keywords

When you submit your resume online, it’s likely that it will be scanned by an applicant tracking system (ATS) for certain keywords. These programs look for certain terms related to the job opening in order to determine whether or not you are a good fit. If you don’t have the right keywords on your resume, the ATS might not rank your application as a top candidate.

One way to make sure you have the right keywords on your resume is to look at the job posting and identify the skills and qualities that they are looking for. Then, use those words throughout your resume. Here are some common delivery manager keywords:

  • Logistics Management
  • Supply Chain Management
  • Operations Management
  • Warehouse Operations
  • Transportation
  • Warehouse Management Systems
  • Transportation Management
  • Third-Party Logistics (3PL)
  • Shipping
  • Purchasing
  • Freight
  • Inventory Management
  • Negotiation
  • Project Planning
  • Continuous Improvement
  • Supply Chain Optimization
  • LTL Shipping
  • Transportation Planning
  • Demand Planning
  • Customer Service
  • Team Leadership
  • Microsoft Access
  • Management
  • Business Strategy
  • Sales Management
  • Team Building
  • Delivery Management
  • SAP Products
  • Teamwork
  • Coaching

Showcase Your Technical Skills

As a delivery manager, you are responsible for ensuring that the products and services that your company provides are delivered on time and within budget. In order to do this, you need to be proficient in the use of technology. This might include experience with project management software, CRM software, and order management software. Additionally, delivery managers need to be familiar with the transportation industry, as they will often be responsible for overseeing the transportation of goods.

So if you have experience with any of these programs or platforms, be sure to list them on your resume. And if you’re not familiar with them, now is the time to learn them!

Remember The Basics

As you’re crafting your resume, it’s important to keep a few basic guidelines in mind.

Create Easy-to Scan Sections

There are a few things you can do to make your resume easier to read and understand quickly. Aligning everything to the left, using a standard font type and size, and keeping bullets under 2 lines will help make your resume more skimmable. You should also try to leave some white space on the page to help the recruiter easily scan through your information.

Be Concise

There is no one-size-fits-all answer for how long your resume should be. However, a one or two page resume is typically ideal, depending on your level of experience. When trimming down your resume, focus on removing irrelevant information and highlighting the most relevant experiences and skills.

Proofread

Proofreading your resume is important in order to make sure it looks professional and error-free. Spell checking is a must, as are punctuation and grammar checks. It is also helpful to have someone else proofread your resume for you, as they may catch mistakes that you have missed. Beware of easily confused words, and make sure that your tense is consistent throughout the resume.

Consider Including a Summary

A resume summary statement is an essential part of your resume, especially if you are a recent graduate or are making a career change. It can help to explain your experience and how it will translate into the role you are applying for. Additionally, it can showcase your key skills and abilities, as well as your transferable skills. The summary statement should be no more than a couple of sentences long and should be written in a way that is easy for a recruiter to understand.

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