17 Dental Sales Representative Interview Questions and Answers

A dental sales representative is responsible for promoting and selling dental products to dentists, dental schools, and other customers. As a dental sales rep, you will need to be knowledgeable about the products you are selling, as well as the dental industry in general. You will also need to be able to build relationships with customers and provide excellent customer service.

If you are interested in a career in dental sales, you will need to be able to ace a dental sales interview. During the interview, you will be asked a variety of questions about your experience, your knowledge of dental products, and your customer service skills. You will also be asked questions about your motivation for wanting to work in dental sales.

To help you prepare for your dental sales interview, we have put together a list of the most common dental sales interview questions, along with sample answers.

Are you comfortable talking with people about their dental health?

This question can help interviewers understand how comfortable you are with discussing sensitive topics. It’s important to be honest about your comfort level and explain what steps you would take to overcome any discomfort or anxiety.

Example: “I am very comfortable talking with people about their dental health, but I know that some people aren’t. When someone is uncomfortable, I try to make them feel at ease by asking questions and actively listening to the answers. If they’re still nervous, I offer to schedule a time for us to talk when they’re more relaxed. For example, if we’re in the waiting room, I’ll ask if it’s okay to call later in the week to discuss their concerns.”

What are some of the most important qualities for a dental sales representative?

Employers ask this question to make sure you have the skills and abilities needed for the job. They want someone who is personable, organized and detail-oriented. When answering this question, think about what skills you possess that would be beneficial in this role.

Example: “I believe some of the most important qualities for a dental sales representative are being friendly, outgoing and empathetic. These traits help me connect with patients and understand their needs. I also find it helpful to be highly organized and detail-oriented because I need to keep track of many different things at once. Finally, I think patience is an important quality because sometimes patients can be challenging.”

How would you describe the relationship between a dental sales representative and a dentist?

This question can help an interviewer understand your perspective on the role of a dental sales representative. It can also show how you view yourself in relation to other professionals, such as dentists. When answering this question, it can be helpful to describe the relationship between a sales representative and dentist in terms of mutual respect.

Example: “I believe that a good working relationship between a sales representative and a dentist is essential for success in the field. A sales representative should always have a positive attitude when speaking with a dentist. They should also be prepared to answer any questions or concerns a dentist may have about their products. In return, I would expect a dentist to treat me with respect and professionalism.”

What is your experience in the dental industry?

Employers ask this question to learn more about your background and how you can apply it to the role. If you have experience in a similar position, share what skills you gained from that job. If you don’t have any experience, explain why you’re qualified for the role.

Example: “I worked as a dental assistant for five years before I became a sales representative. During my time as an assistant, I learned how to communicate with patients and doctors while maintaining patient records. This helped me develop strong communication skills that are essential to being a successful salesperson.”

Provide an example of a time when you provided excellent customer service.

Customer service is an important skill for dental sales representatives. Employers ask this question to learn more about your customer service skills and how you’ve used them in the past. When answering, think of a time when you helped a client with their concerns or questions. Try to focus on specific actions you took to help the client.

Example: “When I was working as a sales representative at my previous job, I had a client who wasn’t sure if they wanted to buy our product. They asked me several questions about it, but I didn’t feel like they were ready to make a decision yet. Instead of trying to convince them right away, I told them that I would be happy to answer any other questions they had later.

A few days later, they called me back and said they were ready to purchase. I felt like I earned their trust by being patient and helpful.”

If a patient has a fear of dentists, how would you help them feel more comfortable?

This question can help the interviewer determine how you interact with patients and their unique needs. It’s important to show empathy for your patients, especially those who may be nervous about visiting a dentist.

Example: “I have worked with many patients who are afraid of dentists. I try to make them feel comfortable by explaining what we’re going to do before we start any procedures. If they need it, I also offer nitrous oxide or sedation to calm them down. I’ve found that these options can help patients relax and get through their dental appointments.”

What would you do if you noticed a colleague was not following proper infection control procedures?

Infection control is a major concern in the dental industry, and employers want to make sure you understand how important it is. They also want to know that you can help your colleagues learn proper infection control procedures. In your answer, explain what steps you would take to ensure your colleague understands why these procedures are so important.

Example: “I would first ask my colleague if they knew about the procedure. If they did not, I would give them a brief overview of the importance of following infection control protocols. Then, I would offer to train them on the proper way to do things. This shows that I am willing to help others and gives them an opportunity to learn something new.”

How well do you follow instructions and meet deadlines?

This question can help the interviewer determine how well you work independently and with others. It can also show them your ability to meet deadlines, which is an important skill for dental sales representatives. Use examples from past experiences where you were able to complete tasks on time or ahead of schedule.

Example: “I am very organized and have a system in place for keeping track of my daily tasks. I find that this helps me stay focused and on task throughout the day. In my last role as a dental sales representative, I was responsible for scheduling appointments with dentists and educating them about our products. I would typically send out emails to dentists twice a week to see if they had any questions about our company’s services. If they did, I would follow up with them within 24 hours.”

Do you have experience using dental software to enter patient information?

This question can help the interviewer determine your comfort level with using dental software. If you have experience using this type of software, share what types of programs you’ve used and how comfortable you were with them. If you don’t have any experience using dental software, explain that you’re willing to learn new systems if necessary.

Example: “I’ve worked in a dental office where we used several different types of software for patient records. I’m familiar with both digital and paper-based filing systems, so I was able to enter information into each system without much trouble. However, I prefer working with digital systems because they make it easier to access patient information when needed.”

When would you recommend a patient start treatment for tooth decay?

This question can help the interviewer determine your knowledge of dental procedures and treatments. It also helps them understand how you might approach a patient who is looking for treatment options. In your answer, try to show that you are knowledgeable about the different types of tooth decay and when they’re best treated.

Example: “I would recommend starting treatment as soon as possible because it’s easier to treat tooth decay before it becomes more severe. If left untreated, tooth decay can lead to other issues like gum disease or even tooth loss. I always encourage my patients to start treatment early so we can prevent these problems from occurring.”

We want to improve our marketing strategy. Tell us about one strategy you would use to increase patient awareness of our practice.

This question allows you to show your creativity and problem-solving skills. You can use examples from previous experiences or come up with a new strategy that fits the needs of the dental practice.

Example: “I would create an email marketing campaign that sends out weekly newsletters highlighting different services, discounts and events happening at the office. I would also include links to social media accounts so patients could follow along with the latest news. This strategy has worked well for me in the past because it gives patients a variety of ways to stay connected to the office.”

Describe your experience with public speaking.

Public speaking is a common skill for dental sales representatives to need. Employers ask this question to see if you have experience with public speaking and how you feel about it. In your answer, share what made you nervous about public speaking in the past and how you overcame that fear. Share any previous experiences you’ve had with public speaking and how they went.

Example: “I used to be very nervous about public speaking, but I learned to overcome my fears by practicing more often. Now, I actually enjoy public speaking because I know I can help people understand information better when I speak clearly. At my last job, I gave presentations at several different events. Each time, I got more comfortable with public speaking.”

What makes you stand out from other dental sales representatives?

Employers ask this question to learn more about your unique skills and talents. They want to know what makes you a valuable asset to their dental sales team. When answering this question, think of the most important qualities that make you successful in your career. Consider mentioning any certifications or training you have completed.

Example: “I am passionate about helping people feel confident in their smile. I love educating my patients on all of their options for improving their oral health. I also have extensive knowledge of the latest technology in dentistry. For example, I can explain how 3D imaging software helps patients visualize their new smile before treatment even begins. This is an amazing tool that many dentists are using to attract new clients.”

Which dental procedures do you have the most experience selling?

This question can help the interviewer understand your experience level and how you might fit into their company. If they ask this question, it’s likely that they’re looking for someone with a lot of experience selling specific procedures or products. Try to answer honestly about which procedures you’ve sold in the past and why you chose them.

Example: “In my last role as a dental sales representative, I was responsible for selling all types of dental services and products. However, I found that I had the most success selling whitening treatments and cosmetic dentistry options. My customers were usually interested in these two things, so I spent more time learning about them and offering advice on what would work best for each individual.”

What do you think is the most important aspect of customer service?

This question can help the interviewer determine how you prioritize your work and what skills you use to provide excellent customer service. Your answer should show that you value customer satisfaction and are willing to go above and beyond for clients.

Example: “I think the most important aspect of customer service is listening to a client’s needs and providing solutions. I always make sure to ask questions about my clients’ preferences, budget and timeline so I can find ways to meet their goals while also helping them achieve their dental health objectives. This helps me create personalized treatment plans that ensure my clients feel comfortable with their care.”

How often should patients visit the dentist?

Dentists often have patients who visit them every six months for routine checkups. However, some patients may need to come in more frequently or less frequently depending on their dental needs. Interviewers want to know that you understand the importance of regular visits and how they can benefit patients.

Example: “I believe it’s important for patients to visit the dentist at least twice a year. This allows me to perform a thorough examination and ensure that there are no issues with their teeth or gums. I also like to educate my patients about proper oral hygiene so they can continue to take care of their teeth between appointments.”

There is a patient who wants to know how a certain procedure will make them feel during and after the treatment. How do you explain it to them?

This question is a great way to see how you interact with patients and their concerns. It also shows the interviewer that you can be empathetic and compassionate when needed.

Example: “I would first explain what the procedure entails, including any discomfort or pain they may feel during it. Then I would tell them about the aftercare instructions so they know what to expect in terms of recovery time. If there are any side effects, I will make sure to let them know what to look out for and how to treat those symptoms.”