20 DentaQuest Interview Questions and Answers

DentaQuest is a purpose-driven oral health care company that is dedicated to improving the oral health of all. The company has a wide range of products and services that are designed to meet the needs of its customers. DentaQuest is a great place to work for those who are passionate about oral health and want to make a difference in the lives of others.

When it comes to interviewing for a position at DentaQuest, it is important to be prepared to answer questions about the company and its products and services. This guide will provide you with some sample questions and answers that you can use to prepare for your interview.

DentaQuest Interview Process

The interview process at DentaQuest is generally pretty quick and easy. Most candidates report having a phone screen followed by one or two in-person interviews. The difficulty of the interviews varies depending on the position you’re applying for, but most people report that they were able to answer the questions without too much trouble. Overall, the experience is generally positive, with most people finding the staff to be friendly and professional.

1. What is your experience with dental operations?

This question is a great way to determine if you have the experience and skills necessary for this role. It’s important that dental professionals are experienced in all aspects of oral health care, including operations. When answering this question, it can be helpful to list your previous experience with dental operations and what you learned from each one.

Example: “I’ve worked as an assistant dentist for five years now, so I’ve had plenty of experience with different types of operations. One of my first experiences was assisting with a root canal on a patient who hadn’t been to the dentist in over 20 years. This taught me how important regular checkups are and how much progress we’ve made in dentistry since then.”

2. Describe a time you had to resolve an issue with a patient who was unhappy with their service.

This question can help an interviewer understand how you handle customer service challenges and whether or not you have experience resolving conflict. Use your answer to highlight your problem-solving skills, communication abilities and empathy for customers.

Example: “I once had a patient who was unhappy with the color of their teeth after receiving treatment. I explained that while we do our best to ensure all patients receive the results they expect, there are many factors that can affect the final outcome of any dental procedure. The patient understood this but still wanted me to try something else to improve the color of her teeth. We decided to try a different shade of whitening gel and she was happy with the result.”

3. Why do you want to work at DentaQuest?

This question can help the interviewer get to know you better and understand why you are a good fit for their company. When answering this question, it can be helpful to mention specific aspects of DentaQuest that appeal to you or how your skills and experience align with the job description.

Example: “I want to work at DentaQuest because I am passionate about oral health care and believe in the mission of the company. I have always been interested in working in an industry where I can make a positive impact on people’s lives, and I think DentaQuest is a great place to do so. I also really like the idea of being part of a smaller organization where I can feel more connected to my coworkers.”

4. Are you familiar with the healthcare industry and how it works?

The interviewer may ask this question to see if you have experience working in the healthcare industry and how it compares to their company. Use your answer to highlight any similarities between DentaQuest and your previous employer, as well as discuss what makes them unique.

Example: “I worked for a dental office for five years before moving here, so I am very familiar with the way that the healthcare industry works. My last job was similar to DentaQuest because we were also a purpose-driven oral health care company. However, there are some differences between my last job and DentaQuest, such as the size of our facilities and the number of employees.”

5. How would you handle difficult patients when they call into customer services?

This question can help interviewers understand how you handle conflict and difficult situations. When answering, it can be helpful to mention a specific situation where you handled a challenging patient with care and professionalism.

Example: “I once had a patient call into customer services because they were unhappy with their dental cleaning. I listened carefully to what the patient was saying and asked questions to better understand why they felt that way. After talking through the issue, we determined that the patient’s expectations for their cleaning were different than what our office offered. We worked together to find an alternative solution that met both of our needs.”

6. Tell me about your skills as a researcher, how can those help in this role?

This question is an opportunity to show your interviewer that you have the skills and abilities needed for this role. Use examples from your past experience to highlight how you can use research skills to help with this job.

Example: “I am a strong researcher, which has helped me in my previous roles as well as when I was working toward my degree. In my last position, I had to do extensive research on various topics related to oral health care. This included researching new products and services offered by DentaQuest and other companies in the industry. It also involved finding information about current trends in the dental industry and what patients are looking for.”

7. Do you have any experience working on cross-functional teams?

Working on a cross-functional team is an important part of working in the healthcare industry. Employers ask this question to make sure you have experience working with other departments and understand how your role fits into the bigger picture. Use your answer to explain that you are comfortable working with others and can describe what you enjoy about collaborating with different teams.

Example: “I’ve worked on several cross-functional teams throughout my career, including at my previous job where I was one of three dental hygienists who worked alongside two dentists. We all had our own specialties, but we also collaborated frequently to provide the best care for our patients. I really enjoy working with others because it allows me to learn from their unique perspectives and expertise.”

8. Give us an example of a time that you used data analytics to make a business decision?

This question is a great way to show your ability to use data analytics in the workplace. When answering this question, it can be helpful to provide an example of how you used data analytics to make a decision that positively impacted your organization or company.

Example: “At my previous job, I was responsible for analyzing patient data and identifying trends. One day, I noticed that there were more patients with cavities than normal. After looking at the data further, I realized that we had run out of fluoride varnish. I notified my supervisor immediately so they could order more supplies.”

9. Have you worked in the health insurance field before? If so, tell us about that experience.

This question is a great way to learn more about your potential new colleague. It can also help the interviewer decide if you’re qualified for the position. If you haven’t worked in this field before, it’s important to explain why and what experience you have that makes you a good fit for the role.

Example: “I’ve never worked in health insurance, but I do have several years of customer service experience. In my last job, I was responsible for answering phones and helping customers with billing questions. I’m excited to use those skills at DentaQuest.”

10. Are you comfortable working remotely?

Working remotely is a common practice in the dental industry. Employers may ask this question to make sure you’re comfortable with working from home or another location outside of their office. If you have experience working remotely, share your previous experiences and how they helped you succeed. If you don’t have any remote work experience, explain why you would be willing to try it.

Example: “I am very comfortable working remotely. In my last position as an assistant dentist, I worked at several different locations throughout the day. This allowed me to meet patients where they were most comfortable and made them more relaxed during their appointments. It also gave me the opportunity to learn new skills like treating patients over the phone.”

11. Where do you see yourself in 5 years?

Employers ask this question to learn more about your career goals. They want to know if you plan on staying with their company for a long time or if you’re looking for something new in the near future. When answering, be honest and specific about what you hope to achieve professionally in the next few years.

Example: “I see myself working at DentaQuest as an assistant manager by the end of 2018. I would like to have my dental hygienist certification by then as well. In five years, I’d love to be managing my own office where I can help others improve their oral health.”

12. When were you faced with a situation where you were unsure how to proceed, what did you do?

This question can help the interviewer learn more about your problem-solving skills and how you react to challenges. When answering this question, it can be helpful to describe a situation where you used critical thinking to solve a problem or challenge.

Example: “When I first started working as an assistant in my current dental office, there was one patient who would always cancel their appointments at the last minute. This made it difficult for me to plan my day because I didn’t know if they were coming in that day or not. After talking with them about why they kept canceling their appointments, we realized that they had anxiety about going to the dentist. We worked together to find ways to make their experience better so they could overcome their anxiety.”

13. How would you define success for this position?

This question is a great way to assess your understanding of the role and how you would measure success. When answering this question, it can be helpful to define what success looks like for yourself as well as the company.

Example: “Success in this position would be helping DentaQuest achieve its mission by providing excellent customer service to patients and dental professionals. I believe that if we are able to provide quality care while also educating our customers on oral health, then we will see an increase in overall oral health across the country.”

14. How would you approach a task if you didn’t know where to start?

This question can help the interviewer understand how you approach challenges and solve problems. Use examples from your previous experience to show that you are willing to ask for help when needed, learn new information and complete tasks efficiently.

Example: “If I didn’t know where to start on a task, I would first try to find out what my supervisor or manager expects me to do. If they aren’t available, I would look at any documentation related to the task and then speak with other team members who have completed similar projects. I would also use online resources like DentaQuest’s knowledge base to find answers to questions about the project.”

15. Do you consider yourself a good leader?

Leadership skills are important for dental hygienists because they often supervise other staff members. Employers ask this question to see if you have the ability to lead a team and motivate them to work hard. Before your interview, think about some of the leadership qualities you possess. Think about how these skills helped you in previous roles.

Example: “I believe I am a good leader because I’m always looking out for my colleagues. I want everyone to feel comfortable at work and know that I care about their well-being. In my last role, I noticed one of my coworkers was having a tough time with her workload. So, I offered to help her by taking on some of her responsibilities. This allowed her to focus on what she did best and improved our department’s efficiency.”

16. What are some of your personal strengths?

Employers ask this question to learn more about your personality and how it might fit in with their company culture. When answering, think of a few strengths that you feel are relevant to the position.

Example: “I am highly organized and detail-oriented, which has helped me stay on top of my work throughout my career. I also have excellent communication skills, so I can explain complex procedures to patients and colleagues alike. Another strength is my ability to remain calm under pressure. In my last role, I had to handle multiple emergencies at once, and I was able to keep everyone calm while handling each situation.”

17. Tell me about a project you lead, why do you think it was successful?

This question is a great way to show your leadership skills and how you can apply them in the workplace. When answering this question, it’s important to highlight your ability to work with others and delegate tasks effectively.

Example: “In my previous role as an assistant manager at a dental office, I was responsible for managing all of our patient records. One day, we had a power outage that caused some of our computers to lose data. Luckily, I had backups on hand so we were able to restore most of the lost information. However, there were still several patients who needed their records restored. I worked with my team to create a system where they could enter the information into a spreadsheet and then I would input it into the computer.”

18. How would you manage a team member who wasn’t meeting expectations?

This question can help interviewers understand how you would handle a challenging situation at work. Use examples from your previous experience to explain how you would approach the situation and what actions you might take.

Example: “In my last position, I had a team member who was consistently late for meetings. At first, I tried to be understanding of their situation, but after several weeks, it became clear that they weren’t going to change their behavior. I spoke with them privately about the issue and explained that while we value their contributions to the company, this behavior wasn’t acceptable. They agreed to make changes and were able to improve their punctuality within a few weeks.”

19. What are some things that you like to improve company culture?

Interviewers may ask this question to see if you have any ideas for improving the company culture at DentaQuest. They want to know that you are a team player and willing to help out in any way possible. When answering this question, think of ways you can improve morale or make your coworkers’ jobs easier.

Example: “I love working with a team and I am always looking for ways to support my coworkers. For example, when I was working as an assistant manager at a restaurant, we had a server who was struggling to keep up with her tables. She was getting overwhelmed and stressed, so I offered to take on one of her tables every night until she felt more comfortable. This helped both of us get through our shifts without feeling overwhelmed.”

20. What do you enjoy most about being a manager?

This question can help the interviewer get to know you as a person and how you might fit in with their company culture. It also helps them understand what motivates you at work. When answering this question, think about what aspects of your job you enjoy most and why.

Example: “I love being able to mentor others and see my team members grow professionally. I find it rewarding when someone comes to me for advice or feedback on their work and then uses that information to improve their performance. Another thing I really like is having the opportunity to make decisions that impact the entire department.”