Career Development

15 Desktop Support Technician Skills for Your Career and Resume

Learn about the most important Desktop Support Technician skills, how you can utilize them in the workplace, and what to list on your resume.

Printer Setup

Printer setup is the process of installing and configuring a printer on a computer network. Desktop support technicians often need to set up printers for their employers, so this skill can be very helpful in your career. You may also use printer setup when you troubleshoot printers at customer sites.


Patience is the ability to remain calm and composed in stressful situations. As a desktop support technician, you may encounter challenging issues that require patience to solve. For example, if an employee’s computer has malware or other security issues, it can take time to resolve these problems. It’s important for you to remain patient while working with employees so they feel comfortable asking questions and receiving answers.


Communication is the ability to convey information in a clear and understandable manner. As a desktop support technician, you may need to communicate with clients over the phone or through email. You also need to be able to explain technical concepts to your coworkers so that they can help you solve problems. Strong communication skills are essential for any job in IT because it’s important to clearly convey instructions to other technicians when solving complex issues.

Hardware Installation

Hardware installation is the ability to install computer hardware, such as processors and memory. This skill can help you troubleshoot issues with computers by identifying faulty hardware and replacing it. It’s also important for installing software on a computer. For example, if you’re installing an operating system, you need to know how to physically connect all of the necessary components.

VPN Configuration

VPNs, or virtual private networks, are software programs that allow remote users to access a network as if they were physically present. Desktop support technicians often use VPNs when working with clients remotely and need to be able to configure them correctly. This includes installing the program on both the client’s computer and the technician’s own machine, entering login credentials and ensuring that all data transferred between the two computers is encrypted.


Troubleshooting is the ability to identify and resolve issues. As a desktop support technician, you may need to troubleshoot software or hardware problems. You can use your knowledge of computer systems to find solutions to technical issues. For example, if a user’s computer freezes, you might know that it could be an issue with their operating system and offer steps to fix it.

Help Desk Ticketing Systems

Help desk ticketing systems are software programs that allow companies to track customer service requests. They can be used by both large and small businesses, as they provide a way for customers to submit their questions and receive responses in an organized manner. Desktop support technicians who have knowledge of help desk ticketing systems may find it easier to work with these types of systems at their own jobs or when interviewing for other IT positions.

PC Maintenance

A desktop support technician needs to know how to maintain their own computer systems. This includes knowing how to update software, install new hardware and troubleshoot common issues. It’s also important for a technician to be able to repair or replace broken parts on their own so they can save time and money by not having to call in an outside service.


Organization is the ability to keep track of files, documents and other items. As a desktop support technician, you may need to organize information on your company’s computer system or individual computers for clients. Having strong organizational skills can help you find files quickly when needed and ensure that all data is backed up properly.

Active Directory

Active Directory is a system that stores information about users, computers and other objects on a network. It’s important for desktop support technicians to know how to use Active Directory because it can help them find the right resources when they need to troubleshoot an issue or make changes to a computer’s settings.

Customer Service

Customer service skills are important for desktop support technicians because they often interact with customers directly. They need to be able to listen to customer concerns, answer their questions and resolve issues in a way that makes the customer happy. Customer service skills can also help them work well with clients over the phone or through email correspondence.

Attention to Detail

Attention to detail is the ability to notice small details and make adjustments accordingly. As a desktop support technician, you may need to troubleshoot issues with software or hardware that requires precision in order to fix it. For example, if an application isn’t working properly, you might have to check each step of the process to find out what’s causing the problem.

Network Configuration

Network configuration is the ability to set up and modify computer networks. This includes understanding how different devices connect to each other, as well as knowing how to install software that allows computers to communicate with one another. It’s important for desktop support technicians to have this skill because they often work on company networks where they need to configure new hardware or software.

Software Installation

A desktop support technician needs to know how to install software on a computer. This includes installing operating systems, applications and other types of software. It’s important for technicians to be able to set up computers correctly so that they can function properly. They also need to be familiar with the different types of software available so that they can troubleshoot issues related to software.

Remote Desktop Support

Remote desktop support is the ability to connect to a computer remotely and provide technical assistance. This can include using software that allows you to take control of another person’s computer, allowing them to see what you’re doing on your screen while you guide them through fixing their issue. It’s important for a desktop support technician to have this skill because it allows you to help people from any location.

How Can I Learn These Desktop Support Technician Skills?


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