What Does a DICK’S Sporting Goods Store Manager Do?

DICK’S Sporting Goods is a leading retailer of sporting goods, apparel, and footwear. The company operates more than 600 stores across the United States.

A store manager at DICK’S Sporting Goods is responsible for overseeing the day-to-day operations of the store. This includes managing staff, ensuring customer satisfaction, and maintaining store standards. Store managers must also ensure that the store is meeting its financial goals and objectives. They must also be able to motivate and lead their team to success.

DICK’S Sporting Goods Store Manager Job Duties

A DICK’S Sporting Goods Store Manager typically has a wide range of responsibilities, which can include:

• Lead and motivate a team of associates to achieve store goals, including sales objectives, customer service standards, shrinkage control, and expense management
• Develop strategies to increase customer engagement, drive traffic, and maximize profitability
• Monitor daily operations, ensuring compliance with company policies and procedures
• Manage the recruitment, selection, onboarding, training, and development of all store personnel
• Ensure that merchandise is accurately priced, stocked, and displayed according to company guidelines
• Maintain accurate records of inventory levels, transfers, and returns
• Oversee cash handling processes, including deposits, withdrawals, and reconciliations
• Create weekly schedules for staff members, adjusting as needed based on business needs
• Handle customer inquiries and complaints in a professional manner
• Analyze financial data to identify trends and opportunities for improvement
• Participate in community events and activities to promote the store’s brand
• Foster an environment of collaboration and teamwork among store personnel

DICK’S Sporting Goods Store Manager Salary

The salary of a Store Manager at DICK’S Sporting Goods is determined by a variety of factors, such as the size of the store, the geographic location of the store, the experience of the Store Manager, and the overall performance of the store. Additionally, the company may offer additional incentives, such as bonuses or commissions, to reward Store Managers for their hard work and dedication.

• Median Annual Salary: $67,022 ($32.22/hour)
• Top 10% Annual Salary: $91,350 ($43.92/hour)

DICK’S Sporting Goods Store Manager Job Requirements

To be considered for the position of Store Manager at DICK’S Sporting Goods, applicants must possess a minimum of a high school diploma or equivalent. Previous experience in retail management is preferred, but not required. Applicants must also possess strong leadership and organizational skills, as well as excellent customer service and communication skills. Additionally, applicants must be able to work a flexible schedule, including nights, weekends, and holidays. A valid driver’s license is also required.

Applicants must also be able to pass a background check and drug test. DICK’S Sporting Goods also requires that all Store Managers complete a comprehensive training program prior to assuming their duties. This program includes instruction in store operations, customer service, safety, and other related topics. Upon successful completion of the training program, Store Managers will be certified in the company’s policies and procedures.

DICK’S Sporting Goods Store Manager Skills

DICK’S Sporting Goods Store Manager employees need the following skills in order to be successful:

Loss Prevention: As a store manager, you are responsible for ensuring that your store’s inventory is secure and that no items are missing. You may be required to conduct regular inventory checks to ensure that your store’s products are accounted for. You may also be responsible for training your staff on how to identify potential theft and how to prevent it.

Budgeting: A store manager oversees the financial operations of a store, so it’s important for them to have strong budgeting skills. This allows them to make informed decisions about how to allocate the store’s resources. For example, a store manager might need to decide whether to hire more employees or invest in new equipment.

Customer Service: Customer service skills are an essential part of a job as a store manager at a large retail chain like Dick’s Sporting Goods. You might interact with customers on a daily basis, helping them find the right products and answering any questions they have about the store’s products or policies. You can also use customer service skills to train your employees, ensuring they know how to help customers and resolve any issues they have.

Cash Handling: Cash handling is the ability to handle money and make transactions accurately and efficiently. As a store manager, you may be responsible for handling large sums of cash, so it’s important to be familiar with the company’s cash handling procedures. You may also be responsible for training cashiers on how to handle cash.

Communication Skills: As a manager, you need to be able to communicate effectively with your team, customers and other members of the company. You need to be able to give constructive feedback to your employees, answer questions and solve problems. You also need to be able to communicate with customers to help them find the right products and answer any questions they may have.

DICK’S Sporting Goods Store Manager Work Environment

Store managers at DICK’S Sporting Goods typically work a 40-hour week, although they may be required to work additional hours during peak times such as holidays or special events. Store managers are responsible for overseeing the day-to-day operations of the store, including managing staff, ensuring customer satisfaction, and maintaining inventory. They must also be able to handle customer complaints and resolve conflicts. Store managers must be able to work in a fast-paced environment and be able to multitask. They must also be able to work with a variety of people, including customers, vendors, and staff. Store managers may also be required to travel to other stores or attend conferences and seminars.

DICK’S Sporting Goods Store Manager Trends

Here are three trends influencing how DICK’S Sporting Goods Store Manager employees work.

Empowering Employees

Store managers are increasingly recognizing the importance of empowering their employees to make decisions and take ownership of their roles. This trend is driven by a desire to create an environment where employees feel valued, respected, and motivated to do their best work.

Empowering employees can help store managers increase customer satisfaction, reduce turnover, and improve overall performance. By giving employees more autonomy, they become more engaged in their work and have greater job satisfaction. Store managers should also provide training and resources to ensure that employees have the skills and knowledge necessary to succeed.

Technology for Competitive Advantage

As a store manager, it is important to understand the emerging trend of technology for competitive advantage. Technology can be used to improve customer experience and increase efficiency in operations. For example, DICK’S Sporting Goods Store Managers can use digital signage to display product information, promotions, and other relevant content. Additionally, they can leverage analytics tools to gain insights into customer behavior and preferences. This data can then be used to optimize inventory levels and create personalized experiences for customers. Finally, store managers can also utilize mobile apps to streamline processes such as order fulfillment and payment processing. By leveraging these technologies, store managers can ensure that their stores remain competitive in an ever-changing retail landscape.

Customer Service Improvements

As customer service becomes increasingly important in the retail industry, store managers must stay up to date on emerging trends. One such trend is the use of technology to improve customer service. This includes using chatbots and AI-powered virtual assistants to answer customer inquiries quickly and accurately. Additionally, stores are utilizing mobile apps to provide customers with personalized offers and discounts.

Store managers should also be aware of the importance of creating a positive customer experience. This means providing friendly and helpful customer service, as well as ensuring that products are displayed in an organized manner. Store managers should also consider implementing loyalty programs to reward loyal customers and encourage repeat business.

Advancement Prospects

Store managers at DICK’S Sporting Goods have the potential to advance to higher-level positions within the company. These positions may include district manager, regional manager, and even corporate positions. To advance, store managers should demonstrate strong leadership skills, excellent customer service, and a commitment to the company’s mission. They should also be willing to take on additional responsibilities and be open to learning new skills. With the right attitude and dedication, store managers can move up the corporate ladder and become a valuable asset to the company.

Interview Questions

Here are five common DICK’S Sporting Goods Store Manager interview questions and answers.

1. What are some of your favorite sports or outdoor activities?

This question can help the interviewer get to know you better and see if your interests align with those of the company. You can use this opportunity to share a story about how you got into an activity or what keeps you coming back for more.

Example: “I love playing softball, but I also enjoy hiking and camping. My favorite part of these activities is getting to spend time outside with friends and family. Last summer, my friend and I went on a hike that ended up being much longer than we expected. We were both pretty tired by the end, but it was so worth it because we saw some beautiful views along the way.”

2. When interviewing for a position in the past, what questions did you ask?

Employers ask this question to learn more about your personality and how you interact with others. They want to know that you are a team player who is willing to work hard for the company. When answering this question, it can be helpful to mention one or two questions you asked in previous interviews.

Example: “I always ask what the company culture is like. I think it’s important to understand what type of environment I would be working in if hired. Another question I ask is what challenges employees face at work. I find that asking this question helps me get an idea of what the job is really like and whether or not I am prepared for it.”

3. Tell us about a leader that has helped shaped your leadership style. How does this person inspire you?

This question can help the interviewer learn more about your leadership style and how you developed it. It also helps them understand what kind of leader you would be if hired for this position. When answering, try to think of a specific example of someone who has helped you become the leader you are today.

Example: “I have always admired my high school football coach because he was so passionate about his job. He cared deeply about each player on the team and wanted us all to succeed. I remember one time when I was having trouble with a play in practice, and he took the time to explain it to me until I understood it. That really inspired me to want to be a teacher or coach later in life.”

4. What strengths do you bring to our store manager position?

Employers ask this question to learn more about your strengths and how they can help you succeed in the role. When answering, think of a few skills that helped you get to where you are today. Choose skills that relate to the job description or ones that show you have what it takes to be successful as a store manager.

Example: “I believe my ability to work well with others is one of my greatest strengths. I’ve always been able to collaborate with others and find solutions to problems. In my previous position, I worked on a team of five people who all had different ideas for how to do things. I was able to listen to everyone’s opinions and come up with a solution that made everyone happy.”

5. What is your management style?

This question can help the interviewer determine if your management style is similar to that of other managers at DICK’S Sporting Goods. Your answer should include a few examples of how you manage employees and what strategies you use to motivate them.

Example: “I believe in being approachable, which helps me build strong relationships with my team members. I also like to give my employees autonomy when it comes to making decisions about their workday. For example, I allow my employees to choose their own schedules as long as they meet all company requirements. This strategy has helped me create an environment where my employees feel comfortable asking questions and offering suggestions.”