Director Of Client Services Resume Example & Writing Guide
Use this Director Of Client Services resume example and guide to improve your career and write a powerful resume that will separate you from the competition.
Directors of client services are responsible for overseeing all aspects of the client experience. They’re the ones who ensure that every interaction with clients is smooth, seamless, and productive. Directors of client services are often thought of as the glue that holds an organization together.
Because this role is so multifaceted, directors of client services need to be extremely versatile and able to adapt quickly to changing circumstances. They need to be able to juggle multiple projects at once while working collaboratively with a wide range of stakeholders. And they need to possess an innate understanding of what clients want and need.
Here are some tips plus an example to help you write a fantastic director of client services resume that hiring managers will love.
How to Write a Director Of Client Services Resume
Here’s how to write a director of client services resume of your own.
Write Compelling Bullet Points
When you’re writing bullet points, it can be tempting to focus on the responsibilities of your job. But that’s not enough to make a strong impression. Instead, you should focus on the results of your work.
For example, rather than saying you “managed client accounts,” you could say that you “increased client retention rate by 15% in six months by developing new client onboarding process.”
The second bullet point is much stronger because it provides specific details about what you did and the results of your work.
Identify and Include Relevant Keywords
When you submit your resume online, it’s likely that it will be scanned by an applicant tracking system (ATS) for certain keywords. These programs look for certain terms related to the job opening in order to determine whether or not you’re a good fit. If your resume doesn’t include enough of the right keywords, the ATS might automatically reject your application.
To increase your chances of getting an interview, make sure to include relevant keywords throughout all the sections of your resume. Here are some common Director of Client Services keywords to get you started:
- Account Management
- Customer Relationship Management (CRM)
- Strategy
- Business Development
- Strategic Partnerships
- Software as a Service (SaaS)
- Client Services
- Consulting
- Customer Experience
- Business Strategy
- Business Strategy Consulting
- Analytics
- Business Analysis
- Marketing Strategy
- Management Consulting
- Program Management
- Channel Partners
- Digital Marketing
- Customer Service
- Cloud Computing
- Lead Generation
- Strategy Consulting
- Online Advertising
- Search Engine Marketing (SEM)
- Integrated Marketing
- Online Marketing
- Digital Strategy
- Strategic Planning
- Account Planning
- Channel Marketing
Showcase Your Technical Skills
Directors of client services are typically required to have a strong understanding of business and technology. They are responsible for managing and maintaining relationships with clients, and must be able to utilize technology to communicate with them effectively. Some of the programs that directors of client services are typically expected to be proficient in include: CRM software, email marketing software, and social media management software. Additionally, they should be familiar with common marketing practices and strategies.