Director Of Client Services Resume Example & Writing Guide

Use this Director Of Client Services resume example and guide to improve your career and write a powerful resume that will separate you from the competition.

Directors of client services are responsible for overseeing all aspects of the client experience. They’re the ones who ensure that every interaction with clients is smooth, seamless, and productive. Directors of client services are often thought of as the glue that holds an organization together.

Because this role is so multifaceted, directors of client services need to be extremely versatile and able to adapt quickly to changing circumstances. They need to be able to juggle multiple projects at once while working collaboratively with a wide range of stakeholders. And they need to possess an innate understanding of what clients want and need.

Here are some tips plus an example to help you write a fantastic director of client services resume that hiring managers will love.

Mary Thompson
Chicago, IL | (123) 456-7891 | [email protected]

Seasoned Director of Client Services with over 15 years of experience working with and managing a team of customer service reps. Proven ability to develop processes and procedures that improve customer satisfaction and increase efficiency. Driven to create a positive customer experience that leads to customer loyalty and long-term relationships.

Keller Graduate School of Management Jun '10
M.B.A. in Marketing
University of Illinois at Urbana-Champaign Jun '06
B.S. in Business Administration
Company A, Director Of Client Services Jan '17 – Current
  • Managed a team of Client Services Professionals to ensure the delivery of high-quality client service and adherence to company policies and procedures.
  • Provided leadership, coaching, training, and development for CSMs on all aspects of their job functions including sales process, customer care standards, operational processes, etc.
  • Developed strategies to increase revenue growth by analyzing market trends and competitor activity as well as identifying new business opportunities through prospecting activities.
  • Collaborated with other departments within the organization such as Sales Operations & Finance in order to develop effective solutions that meet clients’ needs while ensuring compliance with regulatory requirements.
  • Ensured proper documentation is maintained regarding account status (open/closed) and performance metrics which can be used for reporting purposes internally or externally when required by regulators or auditors.
Company B, Director Of Client Services Jan '12 – Dec '16
  • Managed a team of 25 client service representatives, ensuring that all clients received the highest level of customer service
  • Conducted regular training sessions for client services representatives to ensure consistent communication and best practices
  • Developed new processes and procedures to streamline operations and improve overall company efficiency by 15%
  • Spearheaded an initiative to increase sales productivity by 20% through improved lead generation techniques
  • Collaborated with marketing department on campaigns designed to attract new business leads
Company C, Client Services Representative Jan '09 – Dec '11
  • Acted as the first point of contact for clients and provided them with the necessary information and resources to resolve their issues.
  • Managed a high volume of inbound and outbound calls and emails on a daily basis.
  • Built and maintained strong relationships with clients by providing them with exceptional customer service.
  • Certified Internet Marketer
  • Google AdWords Certified
  • HubSpot Inbound Marketing Certified

Industry Knowledge: Customer Service, Employee Training, Management, HR, Budgeting, Payroll, Recruitment
Technical Skills: Microsoft Office Suite, QuickBooks, Zendesk, Salesforce
Soft Skills: Communication, Leadership, Motivation, Teamwork, Time Management, Problem Solving

How to Write a Director Of Client Services Resume

Here’s how to write a director of client services resume of your own.

Write Compelling Bullet Points

When you’re writing bullet points, it can be tempting to focus on the responsibilities of your job. But that’s not enough to make a strong impression. Instead, you should focus on the results of your work.

For example, rather than saying you “managed client accounts,” you could say that you “increased client retention rate by 15% in six months by developing new client onboarding process.”

The second bullet point is much stronger because it provides specific details about what you did and the results of your work.

Identify and Include Relevant Keywords

When you submit your resume online, it’s likely that it will be scanned by an applicant tracking system (ATS) for certain keywords. These programs look for certain terms related to the job opening in order to determine whether or not you’re a good fit. If your resume doesn’t include enough of the right keywords, the ATS might automatically reject your application.

To increase your chances of getting an interview, make sure to include relevant keywords throughout all the sections of your resume. Here are some common Director of Client Services keywords to get you started:

  • Account Management
  • Customer Relationship Management (CRM)
  • Strategy
  • Business Development
  • Strategic Partnerships
  • Software as a Service (SaaS)
  • Client Services
  • Consulting
  • Customer Experience
  • Business Strategy
  • Business Strategy Consulting
  • Analytics
  • Business Analysis
  • Marketing Strategy
  • Management Consulting
  • Program Management
  • Channel Partners
  • Digital Marketing
  • Customer Service
  • Cloud Computing
  • Lead Generation
  • Strategy Consulting
  • Online Advertising
  • Search Engine Marketing (SEM)
  • Integrated Marketing
  • Online Marketing
  • Digital Strategy
  • Strategic Planning
  • Account Planning
  • Channel Marketing

Showcase Your Technical Skills

Directors of client services are typically required to have a strong understanding of business and technology. They are responsible for managing and maintaining relationships with clients, and must be able to utilize technology to communicate with them effectively. Some of the programs that directors of client services are typically expected to be proficient in include: CRM software, email marketing software, and social media management software. Additionally, they should be familiar with common marketing practices and strategies.


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