Director Of Sales Operations Resume Example & Writing Guide

Use this Director Of Sales Operations resume example and guide to improve your career and write a powerful resume that will separate you from the competition.

Sales operations is a multifaceted role that requires an eye for detail and a knack for problem solving. Directors of sales operations are tasked with managing the day-to-day activities of their team members and ensuring that the entire organization is running at full capacity. They’re responsible for planning and organizing everything from shipping and receiving to forecasting inventory needs. And because they oversee so many different departments, directors of sales operations need to be highly organized and great communicators.

Here are some tips and an example to help you write a compelling director of sales operations resume that hiring managers will love.

David Moore
Houston, TX | (123) 456-7891 | [email protected]

Seasoned sales ops leader with over 10 years of experience building and scaling sales operations teams. Proven ability to develop and implement process improvements that drive efficiency and increase sales productivity. Excels at working with cross-functional teams to align sales and marketing goals.

Southern Methodist University Jun '10
M.B.A. in Business Administration
Southern Methodist University Jun '06
B.S. in Business Administration
Company A, Director Of Sales Operations Jan '17 – Current
  • Led the development of a new sales operations platform to improve efficiency and effectiveness across all functions, resulting in an increase in revenue by $1M annually.
  • Developed and implemented processes for forecasting, budgeting, resource allocation, and reporting that increased visibility into business performance and improved decision-making capabilities throughout the organization.
  • Oversaw implementation of Salesforce CRM system with over 100 users to track leads, opportunities, accounts, etc., increasing user adoption from 20% to 95%.
  • Implemented project management software (JIRA) to manage projects within the company as well as between departments/offices globally. This resulted in better communication internally and externally regarding initiatives being worked on or completed.
  • Created a comprehensive training program for employees on both systems which led to greater employee satisfaction with their roles and responsibilities at work.
Company B, Director Of Sales Operations Jan '12 – Dec '16
  • Implemented a sales incentive program that increased the average sale by 15% and reduced the time it took to close a deal
  • Conducted weekly meetings with all department heads to discuss sales trends, customer feedback and employee morale
  • Managed an annual budget of $1M for travel expenses, marketing campaigns and equipment upgrades
  • Spearheaded the implementation of new technology that streamlined operations and improved productivity by 20%
  • Reduced operating costs by 10% through strategic negotiations with vendors and suppliers
Company C, Sales Representative Jan '09 – Dec '11
  • Generated leads through market research and cold-calling potential customers.
  • Conducted sales presentations and product demonstrations to prospective customers.
  • Negotiated pricing and terms of sale with customers.
  • Certified Salesforce Administrator
  • Certified Marketing Automation Professional
  • Google AdWords Certified

Industry Knowledge: Sales Operations, Sales, CRM, Sales Recruiting, Recruiting, Sales Training, Sales Management, Data Analytics
Technical Skills: Microsoft Office Suite, Salesforce, NetSuite, Oracle, SAP, SalesforceIQ, Google Analytics, Zoho CRM, Workday, PeopleSoft
Soft Skills: Leadership, Strategic Thinking, Problem Solving, Time Management, Presentation, Communication, Conflict Resolution

How to Write a Director Of Sales Operations Resume

Here’s how to write a director of sales operations resume of your own.

Write Compelling Bullet Points

The best way to make your resume stand out is to include quantifiable details about your past experience. So rather than saying you “managed sales team,” you could say that you “increased quarterly sales by 15% during first year as Director of Sales Operations, resulting in a $2 million increase in revenue for company.”

The second bullet point is much stronger because it provides specific numbers that demonstrate your impact on the company. And it also provides a clear timeline of when this impact occurred.

Identify and Include Relevant Keywords

When you submit your resume for a director of sales operations role, it’s likely that it will be scanned by an applicant tracking system (ATS) for certain keywords. This system looks for certain terms related to the job opening, like “sales” and “lead generation,” in order to determine whether your skills and experience are a match for the job. If you don’t have enough relevant keywords in your resume, the ATS might not rank your application highly enough to make it into the hands of a recruiter.

To increase your chances of getting an interview, it’s important to include relevant keywords throughout all sections of your resume. You can find a list of popular director of sales operations keywords below:

  • Sales Operations
  • Sales Management
  • Account Management
  • Strategy
  • Customer Relationship Management (CRM)
  • Business Development
  • Sales Process
  • Business Strategy
  • Marketing Strategy
  • Direct Sales
  • Sales
  • Start-ups
  • Customer Service
  • Sales & Marketing
  • Management
  • Cross-functional Team Leadership
  • Operations Management
  • Marketing
  • Strategic Planning
  • Leadership
  • Product Management
  • Business Analysis
  • Project Management
  • Contract Negotiation
  • Change Management
  • Negotiation
  • Solution Selling
  • Business Planning
  • Market Research
  • Retail

Showcase Your Technical Skills

A director of sales operations is responsible for overseeing all sales operations and ensuring that the company is achieving its sales goals. In order to be successful in this role, it is essential that directors are proficient in a variety of technology systems and procedures.

Recruiters are looking for directors of sales operations who are skilled in programs like Microsoft Office Suite, ERP systems, and manufacturing software. Additionally, it is important that directors are familiar with government regulations related to their industry, as they will often be responsible for ensuring that the company is in compliance with these regulations.


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