What Does a Discover Account Manager Do?

Discover is a financial services company that provides credit cards, banking, and other financial products and services to its customers.

As an Account Manager at Discover, you will be responsible for managing customer accounts and providing excellent customer service. You will be responsible for resolving customer inquiries, processing payments, and helping customers with any other account-related issues. You will also be responsible for monitoring customer accounts for any suspicious activity and ensuring that all customer information is kept secure. Additionally, you will be responsible for providing customers with product information and helping them make informed decisions about their financial products.

Discover Account Manager Job Duties

A Discover Account Manager typically has a wide range of responsibilities, which can include:

• Develop and maintain relationships with key accounts, providing exceptional customer service
• Monitor account performance to identify opportunities for growth and improvement
• Analyze data to develop strategies that will increase sales and profitability
• Negotiate contracts and pricing agreements with customers
• Develop and implement promotional campaigns to drive sales
• Manage the entire order process from start to finish, including product selection, ordering, shipping, invoicing, and payment
• Track inventory levels and ensure timely replenishment of stock
• Resolve customer complaints in a professional manner
• Prepare reports on account activity and performance
• Maintain accurate records of all customer interactions
• Identify new business opportunities within existing accounts
• Participate in trade shows and other industry events to promote products and services

Discover Account Manager Salary

At Discover, the salary for an Account Manager is determined by a variety of factors, such as the employee’s experience and qualifications, the job’s responsibilities and the company’s budget. Additionally, the location of the job and the current market conditions can also influence the salary. The company also takes into consideration the employee’s performance and the overall value they bring to the organization.

• Median Annual Salary: $105,454 ($50.7/hour)
• Top 10% Annual Salary: $157,290 ($75.62/hour)

Discover Account Manager Job Requirements

To be hired as an Account Manager at Discover, applicants must have a Bachelor’s degree in Business Administration, Finance, or a related field. Previous experience in sales, customer service, or account management is preferred. Candidates must also have excellent communication and interpersonal skills, as well as the ability to work independently and as part of a team.

In addition, applicants must be able to demonstrate a strong understanding of financial products and services, as well as the ability to analyze customer needs and develop solutions. A valid driver’s license and reliable transportation are also required. Finally, applicants must be able to pass a background check and drug test.

Discover Account Manager Skills

Discover Account Manager employees need the following skills in order to be successful:

Customer Service: Customer service is the ability to interact with customers in a friendly and helpful manner. Account managers often interact with customers over the phone or in person, so customer service skills are important for this role. Customer service skills can help you build trust with customers and encourage them to make purchases or continue using a company’s products or services.

Problem Solving: Problem solving is the ability to identify and resolve issues. As an account manager, you may be responsible for resolving customer complaints or issues. Demonstrating your ability to solve problems can help you advance in your career. You can also use problem solving to help your team members resolve issues.

Sales Strategy: Sales strategy involves planning and executing sales campaigns. Account managers often develop sales strategies for their clients, so this skill is important for them to have. Sales strategy involves understanding the client’s needs and wants and how to meet them. You can use sales strategy to create a plan for how you’ll sell your company’s products or services to your clients.

Relationship Building: Relationship building is the ability to form and maintain positive relationships with customers. Account managers often work with the same customers for long periods of time, so it’s important that they can maintain positive relationships with them. This can help them build trust with customers and encourage them to continue doing business with the company.

Client Retention: Client retention is the ability to maintain a customer’s loyalty to your company. Account managers often have to work with clients to ensure they continue to use the company’s products or services. This involves developing strategies to retain clients and ensuring clients are satisfied with the company’s services.

Discover Account Manager Work Environment

Discover Account Managers typically work in an office setting, but may also work from home. They typically work 40 hours per week, but may be required to work overtime during peak times. They may also be required to travel to meet with clients or attend conferences. Discover Account Managers must be able to handle a high level of stress, as they are responsible for managing large accounts and ensuring customer satisfaction. They must also be able to work independently and be able to make decisions quickly and accurately.

Discover Account Manager Trends

Here are three trends influencing how Discover Account Manager employees work.

Pursuing Customer Success Strategies

Customer success strategies are becoming increasingly important for Discover Account Managers. This strategy focuses on creating a positive customer experience and building relationships with customers to ensure their satisfaction. It involves understanding the customer’s needs, providing personalized solutions, and proactively addressing any issues that arise.

Discover Account Managers must be able to identify opportunities to improve customer service and develop strategies to increase customer loyalty. They should also be knowledgeable about the latest trends in customer service and have an understanding of how technology can help them better serve their customers. By pursuing customer success strategies, Discover Account Managers will be able to provide a superior customer experience and build long-term relationships with their clients.

Leveraging Key Performance Indicators (KPIs)

Discover Account Managers are increasingly leveraging KPIs to measure the performance of their accounts. By tracking key metrics such as customer satisfaction, account growth, and revenue generated, Discover Account Managers can identify areas for improvement and develop strategies to optimize their accounts.

KPIs also provide a way to compare different accounts and determine which ones are performing better than others. This allows Discover Account Managers to focus on those accounts that have the most potential for growth and success. Understanding how to leverage KPIs is essential for Discover Account Managers in order to stay competitive and maximize their accounts’ performance.

Embracing Technology and Automation

Discover Account Managers are increasingly embracing technology and automation to streamline their processes. Automation tools can help Discover Account Managers save time by automating mundane tasks, such as data entry and customer service inquiries. Additionally, AI-powered chatbots can be used to provide customers with quick answers to their questions.

Discover Account Managers are also leveraging cloud computing to store and access large amounts of data quickly and securely. This allows them to make more informed decisions faster and better serve their clients. By utilizing the latest technologies, Discover Account Managers can stay ahead of the competition and ensure that they remain competitive in the ever-changing business landscape.

Advancement Prospects

Discover account managers typically start out as customer service representatives, and then move up to become account managers. As they gain experience, they may be promoted to senior account manager or team lead. With additional experience, they may be promoted to a managerial role, such as a customer service manager or a customer experience manager. With even more experience, they may be promoted to a director-level role, such as a customer experience director or a customer service director.

Interview Questions

Here are five common Discover Account Manager interview questions and answers.

1. Discover is a company that emphasizes innovation, tell me about your creative process.

This question is an opportunity to show your ability to think outside the box and come up with innovative ideas. When answering this question, it can be helpful to describe a time when you came up with a unique idea that helped your company or clients.

Example: “I love coming up with new ways to solve problems for my clients. For example, I had a client who was having trouble finding customers online. We brainstormed several solutions, including creating more content on their website and social media accounts. However, we decided that paid advertising would be the best solution because it would reach people who were actively looking for our services.”

2. Describe a time you made a mistake in one of your past jobs.

This question can help employers learn more about your problem-solving skills and how you’ve overcome challenges in the past. When answering this question, it can be helpful to focus on a time when you learned from your mistake and improved your performance or behavior.

Example: “In my last job as an account manager for a software company, I was working with a client who had been using our product for several years. They were having some issues with their system that we couldn’t seem to fix. After speaking with them multiple times, I realized they didn’t understand how to use the product properly. I scheduled a meeting with them where I brought along one of our senior account managers to explain the product to them. This helped them better understand how to use the product and resolved their issue.”

3. What do you think are the most important qualities for someone who works in sales?

This question can help the interviewer get to know you better and understand what skills you value in yourself. Use your answer to highlight a few of your most important qualities, such as communication skills, problem-solving abilities or creativity.

Example: “I think one of the most important qualities for someone who works in sales is being able to communicate effectively with others. I am very good at listening to my clients’ needs and explaining how our products can meet those needs. Another quality that’s important to me is adaptability. In this role, I would be working with many different people, so it’s important to me that I can adjust to new situations quickly.”

4. Are you willing to give up some of your weekends and holidays to help us out?

This question is a good way to determine how much you’re willing to sacrifice for the company. It’s important that you are honest with your answer, but also show that you understand the importance of working hard and being available when needed.

Example: “I am happy to work on weekends and holidays if it means helping our clients get what they need. However, I do have two children at home who would require my attention during those times. If there was an emergency situation where I was needed, I would make sure someone was able to watch them so I could help out.”

5. Why are you leaving your current job?

This question can help the interviewer understand your career goals and motivations. It can also give them insight into how you might fit in with their company culture. When answering this question, it can be helpful to highlight a specific skill or experience that you gained at your previous job that will help you succeed in your new role.

Example: “I’m leaving my current position because I’ve learned all of the skills necessary to become an account manager. My previous employer was great about giving me opportunities to learn more about the business, which helped me develop my communication and problem-solving skills. Now, I’m ready for a new challenge where I can apply these skills.”