20 Discover Interview Questions and Answers

When you go on a job interview, you can expect to be asked a variety of questions about your qualifications, experience, and goals. But what if the interviewer asks you a question that’s specific to the company you’re interviewing with?

Answering these types of questions can be tricky, but it’s important to take them seriously. After all, they’re designed to help the interviewer get to know you better and see if you’re a good fit for the company.

To help you prepare, we’ve compiled a list of sample questions and answers that you might be asked in a company-specific interview.

Discover Interview Process

The interview process at Discover can vary depending on the position you are applying for. However, most positions will require at least one technical interview and one behavioral interview. The interviews are usually conducted by a panel of interviewers. The length of the hiring process can vary, but it is typically around two weeks.

1. What is your experience in financial services?

This question is a great way to show your interviewer that you have the experience and knowledge needed for this role. Use examples from previous work experiences, internships or volunteer positions to highlight your skills in financial services.

Example: “I worked as an investment advisor at my local bank for three years. I helped clients create a budget and find ways to save money. I also helped them invest their savings into stocks and bonds. In addition, I was responsible for monitoring client accounts and making sure they were safe. This position taught me how important it is to help people make smart decisions with their finances.”

2. Tell me about a time when you had to resolve an issue with someone who was unhappy with their service.

This question can help an interviewer determine how you handle customer service challenges. Use your answer to highlight your problem-solving skills and ability to resolve conflict.

Example: “I once had a client who was unhappy with the quality of our services. I listened carefully to their concerns, asked questions to understand what they were looking for and apologized for any inconvenience we may have caused them. The client explained that they wanted more personalized services from us, so I offered to meet with them in person to discuss their needs further. We then created a new plan together that would better suit their unique situation.”

3. How do you handle stressful situations?

Interviewers may ask this question to assess your ability to handle pressure and remain calm. They want to know that you can perform well under stress, but also maintain a positive attitude. In your answer, try to show the interviewer that you are able to stay focused in stressful situations and use them as opportunities to learn new skills or develop existing ones.

Example: “I find that when I am stressed, it’s usually because I’m not prepared for something. To avoid feeling overwhelmed by stress, I make sure to prepare thoroughly before any task or project. If I feel like I need more time to complete a task, I will always ask my manager for an extension rather than rush through it and potentially make mistakes. When I take the time to plan ahead, I can reduce my stress levels and ensure that I am performing at my best.”

4. Have you ever used a customer relationship management software before?

This question is a great way to see if you have experience with the software that Discover uses. If you do, talk about how it helped your team and what you liked or disliked about it. If you don’t have any experience using this type of software, you can still answer honestly by talking about other customer relationship management systems you’ve used in the past.

Example: “I haven’t had the opportunity to use a CRM before, but I have worked with several different types of customer service software. One of my favorite was when I worked at a call center for an insurance company. We used a system called Zendesk, which allowed us to track our calls and provide better customer service because we could easily find information on previous customers.”

5. Describe the most difficult customer you have dealt with and how you handled it.

Interviewers ask this question to see how you handle difficult situations. They want to know that you can remain calm and professional when faced with a challenging customer. In your answer, explain the steps you took to resolve the situation and highlight any skills or techniques you used to stay calm and focused.

Example: “I once had a customer who was upset because they didn’t receive their order on time. I listened carefully to what they were saying and tried to understand why they were so frustrated. I apologized for the inconvenience and explained that we would be more careful in the future. The customer calmed down after I assured them that we would take care of the issue.”

6. Tell us what makes you unique from other candidates.

This question is a great way to show your personality and unique skills. It’s also an opportunity for you to highlight any special training or certifications that make you the best candidate for the job.

Example: “I have a background in marketing, which makes me uniquely qualified for this role. I’m confident that my experience with digital marketing will help me create effective campaigns for Discover. In addition, I’ve been working on developing a new app that helps users find coupons based on their location. This skill would be beneficial to Discover because it could help us develop our own mobile app.”

7. Why do you want to work at Discover Financial Services?

This question is a great way to show your interest in the company and its values. It also allows you to talk about what attracted you to this role in particular. When answering, it can be helpful to mention something specific that drew you to Discover Financial Services.

Example: “I want to work at Discover Financial Services because I am passionate about helping people achieve their financial goals. In my last position as a customer service representative, I helped customers create budgets and find ways to save money. I think Discover Financial Services has an excellent reputation for providing quality products and services to consumers. I would love to continue working with clients to help them reach their goals.”

8. Out of all our competitors, which one would you say has the best features for customers?

This question is a great way to test your knowledge of the industry and how you can apply it to Discover. When answering, make sure to mention specific features that are beneficial for customers and why they’re useful.

Example: “I would say that Capital One has some of the best features for their customers because they have an excellent rewards program. They offer cash back on purchases as well as points that can be redeemed for gift cards or merchandise. I also like that they have no foreign transaction fees, which makes traveling abroad easier.”

9. Give an example of a time when working with someone else’s code became challenging, how did you overcome it?

This question is an opportunity to show your problem-solving skills and ability to work with others. When answering, it can be helpful to mention a specific situation that you overcame or the steps you took to resolve the issue.

Example: “When I was working on my first project at my previous job, there were some issues with the code. The developer who wrote the code had left the company, so we couldn’t ask them for help. We tried looking through the code ourselves but didn’t find anything. Eventually, we reached out to another developer in our network who helped us fix the issue.”

10. Walk me through how you would use Git/GitHub during a project.

This question is a great way to test your knowledge of the tools you use in your daily work. It also allows you to show how you would apply them to a real-world scenario.

Example: “I would start by creating a new repository on GitHub, then I’d clone it locally and create a branch for each feature or bug fix that I’m working on. Then, I’ll make my changes to the files and commit them back to the local repository. After committing, I’ll push those changes to the remote repository on GitHub. Once all of my changes are pushed, I can merge the branches into master.”

11. How would you prioritize tasks on a list given to you by your manager?

This question is a great way to assess your time management skills and ability to work under pressure. It also shows the interviewer how you interact with your manager, which can be an important part of the job. Use examples from previous experiences where you had to prioritize tasks on a list or schedule.

Example: “In my last role as a customer service representative, I was responsible for answering calls, emails and social media messages during business hours. My manager would give me a list of tasks each day that needed to be completed by the end of the day. I used a calendar app to create daily, weekly and monthly schedules so I could see what tasks were due when. This helped me stay organized and complete all of my tasks in a timely manner.”

12. If I were to look at your resume right now, what section would you like to talk more about?

This question is a great way to show the interviewer that you have prepared for your interview. It also allows you to highlight some of your most important accomplishments and skills. When answering this question, be sure to choose something from your resume that relates to the job description or the company’s values.

Example: “If I were to look at my resume right now, I would like to talk more about my customer service experience. In my last role as an account manager, I was responsible for helping customers with their questions and concerns. I found that many people had trouble navigating our website, so I created a guide on how to use it effectively. This helped increase sales by 10% in just one month.”

13. Do you know any programming languages?

If the job requires you to use programming languages, this question is likely going to come up. Knowing a few common ones can show that you have some experience with them and are willing to learn new ones if necessary.

Example: “I know HTML, CSS, JavaScript and PHP. I learned these in college when I was studying web design. While I don’t use them as often now, I still keep my skills updated by reading blogs and practicing on side projects. I also recently started learning Python for data science purposes.”

14. What are three attributes that make a good leader?

This question is a great way to assess your leadership skills and how you would apply them in the workplace. When answering this question, it can be helpful to think about what makes a good leader in general and then relate those qualities to yourself.

Example: “A good leader should have confidence, integrity and empathy. Confidence allows a leader to make decisions that benefit their team while maintaining a positive outlook. Integrity means they are honest with themselves and others, which helps build trust within the organization. Empathy is important because it allows a leader to understand the needs of their employees and create an environment where everyone feels supported.”

15. What do you think the biggest challenge facing companies today is?

This question is a great way to see how you can apply your knowledge of the industry and its challenges. It also shows that you are aware of what’s going on in the world around you, which is important for any role that requires you to be up-to-date with current events.

Example: “I think the biggest challenge facing companies today is finding qualified candidates who have the right skills and experience but aren’t too expensive. I know at my last job we had trouble hiring people because they were asking for more money than we could afford. We ended up having to hire someone who wasn’t as experienced, which caused some issues later on.”

16. Describe your technical background.

This question is a great way to show the interviewer your technical skills and how they relate to the position. You can include any certifications you have, as well as what programs you are familiar with. If you don’t have any certifications or experience, you can talk about what you’ve learned on your own time.

Example: “I have been working in IT for five years now. I started out as an entry-level technician but quickly gained more responsibility. I am currently a senior network engineer at my current company where I manage a team of technicians. In my spare time, I enjoy learning new things and taking online courses.”

17. Are there any projects that you are especially proud of? Explain why.

This question can give the interviewer insight into your work ethic and how you feel about your accomplishments. When answering this question, it can be helpful to mention a project that was especially challenging or one that helped you grow as a professional.

Example: “I am proud of my most recent discovery in our database system. I noticed that we were losing data on some of our clients because of an error with the software. This led me to research ways to improve the system’s security so that we could prevent these issues from happening again. After several weeks of testing different methods, I found a solution that would help us keep all client information safe. It also saved the company money by not having to upgrade the entire system.”

18. What has been your favorite role so far?

This question is a great way to learn more about your potential future colleagues. It’s also an opportunity for you to share what you enjoy most about working in the financial industry. When answering this question, it can be helpful to mention something that relates to the role you’re interviewing for.

Example: “My favorite role so far has been my current position as a customer service representative at Bank of America. I love helping customers find solutions to their problems and assisting them with any questions they have. In fact, I’ve received several promotions because of my excellent customer service skills.”

19. Which area of technology interests you the most?

This question is a great way to show your interviewer that you have an in-depth knowledge of the industry. You can answer this question by listing several areas of technology and briefly explaining why they interest you.

Example: “I’m most interested in artificial intelligence, as it’s changing how we interact with computers. I find it fascinating that computers are now able to learn from their mistakes and make decisions based on what they’ve learned. It’s also exciting to see how AI is being used in healthcare to help diagnose patients and create personalized treatment plans.”

20. What sets you apart from other applicants?

Employers ask this question to learn more about your skills and experience. They want to know what makes you unique as a candidate. When answering, think of something that sets you apart from other applicants. You can highlight any special skills or experiences you have.

Example: “I am passionate about customer service. I always strive to provide the best possible service to my customers. In my last role, I received an award for providing excellent customer service. This is one reason why I applied for this position. I would love to continue working in a company where customer service is important.”