Dispatcher Resume Example & Writing Guide
Use this Dispatcher resume example and guide to improve your career and write a powerful resume that will separate you from the competition.
Dispatchers are the first point of contact for many of the people and businesses you interact with on a daily basis. They help coordinate the flow of information between different departments, coordinate personnel and equipment, and keep everyone on task and on time.
As a dispatcher, you’ll need to be organized and detail-oriented. And you’ll need to have excellent customer service skills. You’ll also need to understand how to keep things running smoothly under pressure, how to prioritize tasks effectively, and how to work well in a team environment.
Here are some tips and an example to help you write a compelling dispatcher resume that will get you noticed by hiring managers.
How to Write a Dispatcher Resume
Here’s how to write a dispatcher resume of your own.
Write Compelling Bullet Points
Bullet points are the most important part of your resume because they’re the first thing recruiters and hiring managers will see. And they’re the best way to showcase your experience and qualifications.
So it’s important to use them to their full potential. And that means using them to describe your accomplishments and results. So rather than saying you “answered phones,” you could say you “provided customer service for over 200 customers daily, reducing wait time by 20% and increasing customer satisfaction by 10%.”
The second bullet point is much more specific and provides more detail about what exactly you did and the results of your work.
Related: What Is a Dispatcher? How to Become One
Identify and Include Relevant Keywords
When you apply for a dispatcher role, your resume is typically scanned by an applicant tracking system (ATS) for certain keywords. If your resume lacks the right keywords, your application might not even be seen by a human.
The best way to make sure your resume contains the right keywords is to read through the job posting and take note of the terms that are used most frequently. Then, try to include those same terms on your resume. Here are some common dispatcher keywords:
- Dispatching
- Logistics Management
- Transportation
- Dispatching Systems
- Shipping
- Transportation Management
- Trucking
- Warehouse Operations
- Supply Chain Management
- Inventory Management
- Customer Service
- Operations Management
- Data Entry
- Truckload Shipping
- Purchasing
- Freight
- Military
- Forklift Operation
- Time Management
- Teamwork
- Microsoft Access
- Leadership
- Strategic Planning
- Management
- Negotiation
- Project Planning
- Customer Satisfaction
- Team Leadership
- Teaching
- Customer Relationship Management (CRM)
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