What Does a Dollar General Cashier Do?

Dollar General is a discount retail chain with over 16,000 stores in the United States. They offer a wide variety of products, from food and household items to clothing and home decor.

A cashier at Dollar General is responsible for providing excellent customer service and accurately processing customer transactions. This includes ringing up purchases, handling returns, and answering customer questions. Cashiers must also maintain a clean and organized work area and adhere to all safety and security protocols.

Dollar General Cashier Job Duties

A Dollar General Cashier typically has a wide range of responsibilities, which can include:

• Greet customers in a friendly and courteous manner, providing excellent customer service
• Operate cash register accurately and efficiently to process customer transactions
• Process payments for merchandise purchases using cash, check, debit/credit cards, gift cards, and other forms of payment
• Assist customers with locating items, answering questions, and making suggestions
• Maintain store cleanliness by sweeping, mopping, dusting, stocking shelves, and organizing displays
• Receive incoming shipments, verifying contents against invoices or orders, and restocking shelves as needed
• Ensure all pricing is accurate and up-to-date on the sales floor
• Follow company policies and procedures regarding returns, refunds, exchanges, and voids
• Balance cash drawer at the end of each shift, ensuring accuracy of funds
• Monitor inventory levels and report any discrepancies to management
• Provide assistance to customers with special needs, such as carrying heavy items to their vehicles
• Adhere to safety regulations and maintain a safe working environment

Dollar General Cashier Salary

The salary for a cashier at Dollar General is determined by a variety of factors, such as the individual’s experience, the location of the store, the number of hours worked, and the company’s overall budget. The company also takes into consideration the cost of living in the area and the local job market. Additionally, the company may offer bonuses or other incentives to employees who demonstrate exceptional performance.

• Median Annual Salary: $26,901 ($12.93/hour)
• Top 10% Annual Salary: $31,900 ($15.34/hour)

Dollar General Cashier Job Requirements

To be hired as a cashier at Dollar General, applicants must have a high school diploma or equivalent. Previous experience in customer service or retail is preferred, but not required. Cashiers must be able to stand for long periods of time and lift up to 25 pounds. They must also be able to accurately count money and make change. Cashiers must be able to work in a fast-paced environment and be able to multitask. They must also be able to work with minimal supervision and be able to follow instructions. Cashiers must also be able to work flexible hours, including nights and weekends.

Dollar General Cashier Skills

Dollar General Cashier employees need the following skills in order to be successful:

Point of Sale Systems: A cashier’s ability to use a point of sale system is an important skill to have. These systems are used to process transactions and Dollar General cashiers are required to be familiar with the system and its functions. Dollar General cashiers are trained on how to use the system and are expected to be able to operate it efficiently.

Accuracy: Accuracy is the ability to complete tasks correctly the first time. As a cashier, you should strive to be accurate when processing transactions, entering coupons and scanning items. This ensures customers receive the correct change and that you don’t make any mistakes that could affect your job.

Customer Service: Customer service skills are essential for cashiers, as they are the first point of contact for customers entering the store. Greeting customers, answering questions and resolving issues are all part of providing good customer service. You can also provide customer service by helping customers find products, restocking shelves and maintaining a clean and safe work environment.

Cash Handling: Cash handling is the process of accepting and recording cash payments. Cashiers should be able to handle cash efficiently and accurately. This includes counting money, accepting and recording cash transactions and handling cash transactions for multiple customers at once.

Building Relationships: As a cashier, you interact with customers on a daily basis. It’s important to be friendly and welcoming to each person who comes into the store. You can do this by smiling, greeting customers by name and asking how you can help them. This can help you build relationships with customers and make them feel comfortable in the store.

Dollar General Cashier Work Environment

Dollar General cashiers typically work in a retail store setting, interacting with customers and helping them find the items they need. Cashiers typically work a 40-hour week, although some may work part-time or overtime hours. Cashiers must be able to stand for long periods of time and be able to lift and carry items. Cashiers must also be able to handle money accurately and efficiently, as well as be able to use a computerized cash register. Cashiers must also be able to work in a fast-paced environment and be able to handle customer complaints and questions in a professional manner.

Dollar General Cashier Trends

Here are three trends influencing how Dollar General Cashier employees work.

Mobile Checkout

Mobile checkout is an emerging trend in retail that allows customers to scan and pay for items using their own mobile device. This technology eliminates the need for a traditional cashier, allowing customers to quickly and easily check out without having to wait in line.

For Dollar General cashiers, this technology can help streamline the checkout process and reduce customer wait times. It also provides more flexibility for customers who may not have access to a physical store or prefer to shop online. Additionally, it helps protect against potential theft by eliminating the need for cash transactions. As mobile checkout continues to become more popular, understanding how to use it will be important for cashiers at Dollar General to stay competitive in the future of work.

Cashless Transactions

Cashless transactions are becoming increasingly popular as more and more people turn to digital payment methods. This trend is especially important for cashiers at Dollar General, who must be able to quickly process payments from customers using a variety of payment options.

Cashless transactions offer convenience and security for both the customer and the store. Customers can pay with their credit or debit cards, mobile wallets, or even cryptocurrency. Cashiers must be familiar with these different payment methods in order to provide an efficient checkout experience. Additionally, cashless transactions reduce the risk of theft and fraud, making them safer for everyone involved.

Automated Checkout

Automated checkout is becoming increasingly popular in retail stores, and Dollar General cashiers are no exception. Automated checkout systems allow customers to quickly scan their items and pay without having to wait in line or interact with a cashier. This technology can help reduce long lines and improve customer satisfaction.

For cashiers, automated checkout systems provide an opportunity to focus on other tasks such as stocking shelves, helping customers find items, and providing excellent customer service. Cashiers will need to be familiar with the new technology and understand how it works in order to effectively assist customers who may have questions or issues. Understanding this emerging trend is important for cashiers at Dollar General to stay ahead of the curve and remain competitive in the job market.

Advancement Prospects

Cashiers at Dollar General may be able to advance their careers by taking on additional responsibilities. For example, they may be able to become shift supervisors, responsible for managing the store during their shift. They may also be able to become assistant store managers, responsible for helping the store manager with day-to-day operations. With more experience, they may be able to become store managers, responsible for the overall operations of the store. Finally, they may be able to move up to district manager, responsible for overseeing multiple stores in a region.

Interview Questions

Here are five common Dollar General Cashier interview questions and answers.

1. If hired, which position would you be most interested in applying for?

This question is a way for the interviewer to assess your interest in working at Dollar General. It also helps them determine which positions are available and what you might be qualified for. When answering this question, it can be helpful to review the job description beforehand so that you know what positions they’re hiring for. If you have experience with multiple positions, you can mention those as well.

Example: “I would most like to apply for the cashier position. I’ve worked as a cashier before, and I find it rewarding to help customers find exactly what they need while providing excellent customer service. I’m also comfortable operating the register and scanner machines.”

2. If a customer asks you a question that you don’t know the answer to, what would you do?

This question can help the interviewer determine how you handle uncertainty and whether you would be able to find an answer for a customer. It also helps them understand your problem-solving skills. When answering this question, it can be helpful to mention that you will do research or ask another employee if possible.

Example: “If I don’t know the answer to a customer’s question, I would try my best to find out the answer by looking at the product information or asking another cashier. If I still didn’t have the answer after doing some research, I would apologize to the customer and tell them I would get back to them as soon as I found the answer.”

3. Why do you want to work at Dollar General?

This question can help the interviewer determine your interest in working for their company. They may want to know what attracted you to Dollar General and how it fits into your career goals. Use this opportunity to highlight any specific aspects of the job that appeal to you, such as benefits or opportunities for advancement.

Example: “I’ve worked at several retail stores throughout my career, but I have always enjoyed working with a budget. At Dollar General, I see an opportunity to work with a smaller budget while still making a big impact on customers’ shopping experiences. I am excited to learn more about the company’s cashier training program and apply my experience to help improve customer service.”

4. Describe how you would deal with an upset customer.

This question can help interviewers understand how you handle stressful situations and whether you have the interpersonal skills to work with customers. In your answer, try to highlight your communication and conflict resolution skills.

Example: “I would first apologize for any inconvenience caused by our store or product. Then I would listen carefully to what they are saying and ask questions if needed. If a customer is upset about something specific, I would do my best to resolve their issue as quickly as possible. For example, if an item was out of stock, I would offer them a discount on another item of equal value.”

5. Can you tell me about a time that you disagreed with your manager? How did you handle it?

This question can help interviewers learn more about your problem-solving and conflict resolution skills. Use examples from previous work experiences to explain how you handled the disagreement, what steps you took to resolve it and what you learned from the experience.

Example: “In my last role as a cashier at a local grocery store, I disagreed with my manager when they told me that I had to stay late on a busy day because there weren’t enough other employees to cover for me. I explained to them that I was already scheduled to take care of my children after work, so staying late would be difficult. They understood and allowed me to leave early instead.”