20 East West Bank Interview Questions and Answers

East West Bank is one of the largest banks in the United States, with $22 billion in assets. The company is known for its strong focus on customer service, and its employees are expected to be able to provide excellent customer service.

When interviewing for a position at East West Bank, be prepared to answer questions about your customer service skills and experience. You may also be asked questions about your knowledge of banking products and services, as well as your ability to use technology.

East West Bank Interview Process

The interview process at East West Bank can vary depending on the position you are applying for. However, most positions will require at least one phone screening with HR followed by an in-person interview. For some positions, like Senior Engineer, you may only have one round of interviews while other positions, like Associate Banker, may have multiple rounds. Overall, the interview process is generally quick and efficient. However, some candidates have reported being ghosted by the recruiter after the final round of interviews.

1. Why do you want to work at East West Bank?

This question is a great way for the interviewer to learn more about your interest in their company. It’s also an opportunity for you to show how much research you did on the organization and why it’s a good fit for you.

Example: “I want to work at East West Bank because I am passionate about helping small businesses succeed. Your bank has been named one of the best banks for small business owners, which makes me excited to be part of this team. I believe my skills as a relationship manager would help me provide excellent customer service to small business owners who are looking for financial support.”

2. What are some of your long term career goals?

This question is a great way to learn more about the applicant’s career goals and how they plan on achieving them. It also gives you an idea of what their expectations are from this position.

Example: “I would like to become a senior manager within five years, but I know that it will take hard work and dedication to get there. My goal is to be promoted every two years until I reach my ultimate goal. In order to do so, I am going to make sure that I am always putting in 110% at work and taking advantage of any opportunities that come my way.”

3. Can you give me an example where you had to handle multiple priorities, how did you manage it?

This question is a great way to assess your time management skills and ability to prioritize. When answering this question, it can be helpful to give an example of how you handled multiple priorities in the past and what the outcome was.

Example: “In my previous role as a financial advisor at XYZ Financial Group, I had to manage many different clients with varying needs. One client needed help finding a new investment strategy while another wanted to discuss their retirement options. I scheduled both meetings for the same day so that I could focus on each client’s individual needs. By doing this, I was able to provide them with the best service possible.”

4. How would you describe your customer service style?

This question is a great way to assess your customer service skills and how you would apply them in an East West Bank environment. Your answer should include examples of how you have provided excellent customer service in the past, as well as what makes it so effective.

Example: “I believe that providing excellent customer service starts with having genuine interest in my customers’ needs. I always make sure to listen carefully to their concerns and questions, and I try to provide answers or solutions that are tailored to their unique situations. In my previous role, I had a client who was looking for a new checking account because they were unhappy with their current one. After asking some questions about their preferences, I recommended a different bank that offered accounts that met all of their needs at a lower cost than their current account. They thanked me for helping them save money while still finding a solution that worked for them.”

5. Describe a time when you found yourself in a difficult situation with a client and how you handled it.

Interviewers ask this question to see how you handle conflict and whether or not you have the ability to resolve it. When answering, be sure to highlight your problem-solving skills and communication abilities.

Example: “I once had a client who was unhappy with their investment portfolio. They were looking for more aggressive investments but I knew that they would lose money if we made those kinds of changes. Instead, I recommended some other strategies that could help them reach their goals while still maintaining a safe level of risk. The client agreed and ended up being very happy with the new plan.”

6. Tell us about a time you went above and beyond for a customer.

This question is a great way to show your dedication and willingness to help others. When answering this question, it can be helpful to provide specific details about the situation and how you helped the customer.

Example: “I had a client who was looking for a loan to buy a new home. The client wanted to know if they could get a loan with their credit score being so low. I worked with them on improving their credit score by helping them pay off some of their debt and making sure all of their bills were up-to-date. After six months, the client’s credit score improved enough that we were able to approve them for a mortgage. They were very happy when they found out they would be able to purchase their dream home.”

7. Do you think that you have the ability to learn quickly and adapt to new situations?

This question is a great way to determine how quickly you can adapt to new situations and learn from your mistakes. It also shows the interviewer that you are willing to put in the effort to succeed at their company.

Example: “I think I have the ability to learn quickly and adapt to new situations because of my previous work experience. In my last position, I was tasked with creating a marketing campaign for our client’s website. After presenting my ideas to the client, they decided they wanted something different. I had to go back to the drawing board and create a brand-new campaign within two weeks. I learned from this mistake and presented them with an even better idea than before. The client loved it and we were able to successfully launch their website on time.”

8. Are you comfortable working on a computer all day?

Working in a bank requires you to spend most of your day on the computer. The interviewer wants to know if you are comfortable with this and how it will affect your work performance.

Example: “I am very comfortable working on a computer all day, as I have been doing so for the past five years. In my previous job, I was responsible for managing our social media accounts and updating our website. I also had to create content for our blog and newsletter.”

9. Which other banks are you applying to?

This question is a way for the interviewer to gauge your level of interest in East West Bank. It’s also an opportunity for you to show that you have researched the company and are familiar with its competitors.

Example: “I am applying to East West Bank because I believe it would be a great fit for my skills and experience. I am also interested in working at Wells Fargo, as they offer many of the same services as East West Bank. However, I think East West Bank has more innovative products and services than Wells Fargo.”

10. If hired what type of banking experience would you bring to our team?

This question is a great way to show your knowledge of the company and how you can contribute to its success. When answering this question, it’s important to highlight any experience that relates to East West Bank or East West Bancorp.

Example: “I have worked in banking for five years now, and I am very familiar with all aspects of customer service. In my previous role as a teller at First National Bank, I learned how to interact with customers on a personal level while still providing excellent customer service. This skill has helped me develop strong communication skills and learn how to work well with others.”

11. Can you tell us about a time when you were part of a successful team?

This question is a great way to learn more about your potential coworkers and how you might fit in with them. When answering this question, it can be helpful to think of a time when you were part of a team that was able to accomplish something together.

Example: “I have been part of several successful teams throughout my career. In my last role as an account manager at XYZ Financial Group, I worked on a team of five other account managers who all had different strengths. We each took turns leading the meetings and working on projects, but we also collaborated often to help one another out. This helped us work through challenging situations and achieve our goals.”

12. Have you held any leadership positions in the past?

The interviewer may ask this question to learn more about your leadership skills and how you have used them in the past. If you have held a leadership position, explain what responsibilities came with it and how you performed those duties.

Example: “I was elected as president of my sorority during my freshman year at college. I had to organize weekly meetings for our executive board and plan events for the entire sorority. It was challenging but rewarding to be able to help other members when they needed me.”

13. What do you look for in a company as a potential employee?

This question is a great way to show your interest in the company and how you can contribute to its success. When answering this question, it’s important to be honest about what you look for in an employer. You should also make sure that the qualities you list are ones that East West Bank has.

Example: “I am looking for a company with a strong mission statement and values. I want to work somewhere where I feel like my opinions matter and I can have a voice. I would love to find a place where I can grow both personally and professionally.”

14. We pride ourselves on having excellent communication skills, can you demonstrate yours to me?

This question is a great way to show your communication skills and how you can use them in the workplace. When answering this question, it’s important to highlight your ability to communicate effectively with others.

Example: “I pride myself on my excellent communication skills. I have always been someone who enjoys speaking up in class or at work meetings. In fact, I was elected as our team representative for our last two company meetings. I feel that being able to speak up and share my thoughts is an important part of any job. It allows me to be more productive and learn from other people.”

15. Tell me more about your previous work experience.

This question is a great way to learn more about your potential new employer. It’s also an opportunity for you to show the interviewer that you are interested in learning more about their company and what they do.

Example: “I have worked as a loan officer at First National Bank for five years, where I helped clients with home loans and other types of personal loans. Before working there, I was a financial advisor at Smith Financial Group, where I assisted clients with retirement planning and investment strategies.”

16. Explain why you are interested in this position.

This question is a great opportunity to show your enthusiasm for the role and company. It’s also an excellent way to highlight any research you have done on East West Bank, its culture or its products.

Example: “I am interested in this position because I believe that East West Bank has a unique culture of innovation and collaboration. Your commitment to diversity and inclusion is inspiring, and I would love to be part of a team that values these things so highly. I am excited by the prospect of working with such a forward-thinking financial institution.”

17. What is one thing you would change about the bank’s website?

This question is a great way to see how you think critically and creatively. It also shows the interviewer that you have experience using their website, which can be an important part of your job as a digital marketer.

Example: “I would add more social media integration so customers could share content directly from the site. I know East West Bank has a strong presence on Facebook and Twitter, but it would be beneficial for users if they could easily share content with their followers without leaving the bank’s website.”

18. Why should we hire you?

This question is a great opportunity to show the interviewer that you have researched their company and are confident in your ability to do the job. You can answer this question by highlighting some of the skills or experiences you have that make you an ideal candidate for the position.

Example: “I am passionate about customer service, which is why I chose to pursue a career in banking. I believe my communication skills, problem-solving abilities and attention to detail would be beneficial to East West Bank because they are all essential qualities of a successful banker.”

19. What do you know about East West Bank?

This question is a great way to test your knowledge of the company and its history. It also shows that you have done some research on the organization before coming in for an interview.

Example: “I know East West Bank was founded in 1999, and it has grown into one of California’s largest banks. I also know that it offers many different types of accounts, including checking, savings, money market, CDs and IRAs. The bank also provides personal loans, mortgages, credit cards and investment services.”

20. What are your strengths and weaknesses?

This question is a common one in interviews, and it’s important to be prepared with an answer. When answering this question, you should focus on your strengths rather than weaknesses.

Example: “I am extremely organized and detail-oriented, which helps me stay focused during long projects. I also have excellent communication skills, so I can explain complex ideas to others easily. However, I do sometimes get overwhelmed by large amounts of information. To combat this, I make sure to take breaks throughout the day to help me refocus.”