Ecommerce Associate Resume Example & Writing Guide

Use this Ecommerce Associate resume example and guide to improve your career and write a powerful resume that will separate you from the competition.

If you love the thrill of the hunt—searching for just the right products to sell online—then an ecommerce associate role might be just right for you. Ecommerce associates are responsible for researching, sourcing, and merchandising products on their company’s website.

Whether you’re just starting out in your career or looking for a change after years in retail or wholesale, ecommerce associate jobs are plentiful and offer great opportunities for growth. Here are some tips and an example to help you write a compelling resume that will get you noticed by hiring managers everywhere.

James Smith
Phoenix, AZ | (123) 456-7891 | [email protected]

Seasoned ecommerce associate with over six years of experience in online retail. Proven track record of driving sales and profitability through customer service, merchandising, and marketing initiatives. Eager to utilize experience and skills in a new, fast-paced environment.

University of Arizona Jun '10
B.A. in Business Administration
Company A, Ecommerce Associate Jan '17 – Current
  • Managed the day-to-day operations of a high volume ecommerce store, including shipping and fulfillment, customer service, marketing campaigns, and merchandising.
  • Created engaging content for social media platforms to increase brand awareness and drive sales.
  • Collaborated with other team members on developing strategies that will help grow the business in new markets or verticals.
  • Assisted in creating presentations for senior management regarding key performance indicators (KPIs) such as revenue growth, margin improvement, etc., which resulted in increased visibility within the company.
  • Developed an understanding of current market conditions by conducting competitor analysis using tools like Google Analytics & Adobe Audience Manager to identify opportunities for optimization and growth initiatives.
Company B, Ecommerce Associate Jan '12 – Dec '16
  • Created and implemented a monthly email marketing campaign that increased sales by 15%
  • Collaborated with the product development team to create new products based on customer feedback
  • Conducted market research, analyzed data and made recommendations for company strategy and direction
  • Managed affiliate program budget of $10K per month; negotiated deals with affiliates increasing revenue by 20%
  • Analyzed website traffic statistics using Google Analytics to identify trends in consumer behavior
Company C, Customer Service Representative Jan '09 – Dec '11
  • Followed a script to provide sales, order entry and service support for customers via phone/chat and email inquiries from all levels of the organization (directors-execs).
  • Trained on new technology as required, performed data entry tasks such as entering orders into system, making sure they are accurate before sending out.
  • Provided internal training to staff regarding company products and services; trained clients on using online portal software when applicable.

Industry Knowledge: Shipping, Returns, Order Processing, Customer Service, Inventory Management, Amazon, Ebay, Etsy, Shopify, Magento, Google Shopping
Technical Skills: Microsoft Office Suite, Google Docs, Photoshop, HTML, CSS, JavaScript, Shopify, Magento, eBay, Amazon, Etsy
Soft Skills: Communication, Customer Service, Attention to Detail, Reliability, Multi-Tasking, Phone Etiquette, Conflict Resolution

How to Write an Ecommerce Associate Resume

Here’s how to write an resume of your own.

Write Compelling Bullet Points

The best bullet points are specific and descriptive. They should include details about what you did, how you did it, and the results of your work.

For example, rather than saying you “managed inventory for ecommerce website,” you could say that you “streamlined inventory management process for leading ecommerce website, reducing inventory loss from 10% to 2% in six months.”

Notice how the second bullet point is more specific and provides more detail about what exactly you did and the results of your work.

Identify and Include Relevant Keywords

When you apply for an ecommerce associate role, your resume is likely to be scanned by an applicant tracking system (ATS) for certain keywords. ATS programs rank resumes based on the number of relevant keywords that are found in the job description. If your resume doesn’t have enough of the right keywords, the ATS might not forward it to a recruiter.

To make sure your resume makes it past the ATS, use this list of commonly used ecommerce associate keywords as a starting point:

  • E-commerce
  • Online Shopping
  • Magento
  • Web Analytics
  • Social Media Marketing
  • Social Media
  • Adobe Photoshop
  • Customer Service
  • Search Engine Optimization (SEO)
  • Content Management Systems (CMS)
  • Shopify
  • Marketing
  • Advertising
  • Online Marketing
  • Marketing Strategy
  • Adobe Illustrator
  • Facebook
  • Graphic Design
  • Teamwork
  • Online Advertising
  • Shopify Development
  • Inventory Management
  • Fashion
  • Shipping
  • Inventory Control
  • Management
  • Order Processing
  • Communication
  • Troubleshooting
  • Product Development

Showcase Your Technical Skills

As an ecommerce associate, you will need to be proficient in a variety of software programs and systems in order to effectively do your job. These might include order management systems, customer relationship management (CRM) systems, and product information management (PIM) systems. Additionally, you will need to be familiar with ecommerce platforms like Shopify and Magento, as well as payment processors like PayPal and Stripe.

Including your technical skills on your resume will show potential employers that you have the necessary skills and experience to be successful in the role.


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