Ecommerce Customer Service Resume Example & Writing Guide

Use this Ecommerce Customer Service resume example and guide to improve your career and write a powerful resume that will separate you from the competition.

Ecommerce customer service is a highly specialized field that requires a unique combination of technical knowledge, product expertise, and customer service skills. If you’re passionate about helping others and want to be part of an exciting, fast-growing industry, then ecommerce customer service might be the perfect career for you.

Here are some tips and an example to help you write a stellar ecommerce customer service resume that will get you noticed by recruiters.

Michael Garcia
Chicago, IL | (123) 456-7891 | [email protected]

Seasoned ecommerce customer service professional with over 10 years of experience providing world-class support to customers. Proven ability to resolve customer inquiries and complaints, as well as identify and recommend solutions that increase customer satisfaction and loyalty.

Chicago Vocational Career Academy Jun '08
High School Diploma
Company A, Ecommerce Customer Service Jan '17 – Current
  • Managed the resolution of customer inquiries and complaints via phone, email, chat, social media platforms such as Facebook Messenger and Twitter.
  • Provided exceptional service by listening to understand customers’ needs and responding with empathy and urgency.
  • Resolved escalated issues within established timeframes through effective communication with other internal teams when needed.
  • Assisted in training new team members on proper procedures for handling calls/chats/emails from customers regarding orders placed online or questions about products sold online.
  • Participated in special projects related to improving the ecommerce experience for our customers including testing new features, conducting usability studies, etc..
Company B, Ecommerce Customer Service Jan '12 – Dec '16
  • Responded to emails and phone calls from customers regarding order status, product information, shipping details and returns
  • Answered customer questions about products, placing orders and submitting returns or exchanges for incorrect items
  • Managed the company’s social media platforms (Facebook, Twitter and Pinterest) to promote brand awareness
  • Collaborated with marketing team on special promotions that increased sales by 15% over previous year
  • Achieved a 95% satisfaction rating among customers surveyed after making an online purchase
Company C, Customer Service Representative Jan '09 – Dec '11
  • Answered customer inquiries via phone, email, and chat regarding company products and services.
  • Assisted customers with account management, billing, and technical support.
  • Resolved customer complaints in a timely and professional manner.

Industry Knowledge: Amazon, eBay, Walmart, Etsy, Shopify, Magento, Facebook, PayPal, Google AdWords, Bing Ads
Technical Skills: Google Analytics, Google AdWords, Facebook Ads Manager, Facebook Pixel, Bing Ads, Amazon Web Services AWS
Soft Skills: Communication, Customer Service, Attention to Detail, Multi-Tasking, Phone Etiquette

How to Write an Ecommerce Customer Service Resume

Here’s how to write an resume of your own.

Write Compelling Bullet Points

The best way to stand out as an ecommerce customer service rep is to use your bullet points to demonstrate your experience and knowledge. So rather than saying you “assisted customers via email and phone,” you could say you “assisted more than 200 customers via email and phone each week, resolving issues in less than 10 minutes in 80% of cases.”

The second bullet point paints a much clearer picture of what you did and the results of your work. And it also provides a quantifiable number to demonstrate your level of experience.

Identify and Include Relevant Keywords

When you apply for an ecommerce customer service role, your resume is likely to go through an applicant tracking system (ATS). This software will scan your resume for specific keywords related to the job opening. If your resume doesn’t include enough relevant keywords, the ATS might automatically reject your application.

One way to make sure you have the right keywords on your resume is to look at the job posting and try to match the skills and experience they’re looking for. Then, use those same terms throughout your resume. Here are a few examples:

  • E-commerce
  • Customer Service
  • Customer Satisfaction
  • Amazon Web Services (AWS)
  • Social Media
  • Google Analytics
  • Teamwork
  • Adobe Photoshop
  • Adobe Illustrator
  • Merchandising
  • Facebook
  • Online Marketing
  • Social Media Marketing
  • Customer Experience
  • Digital Marketing
  • Communication
  • Fashion
  • Photography
  • Time Management
  • International Shipping
  • Email
  • Word Processing
  • Organization Skills
  • Negotiation
  • Shipping
  • Typing
  • Microsoft Access
  • Leadership
  • Data Entry
  • Sales

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