Ecommerce Customer Service Resume Example & Writing Guide

Ecommerce customer service is a highly specialized field that requires a unique combination of technical knowledge, product expertise, and customer service skills. If you’re passionate about helping others and want to be part of an exciting, fast-growing industry, then ecommerce customer service might be the perfect career for you.

Here are some tips and an example to help you write a stellar ecommerce customer service resume that will get you noticed by recruiters.

How to Write an Ecommerce Customer Service Resume

Here’s how to write an resume of your own.

Write Compelling Bullet Points

The best way to stand out as an ecommerce customer service rep is to use your bullet points to demonstrate your experience and knowledge. So rather than saying you “assisted customers via email and phone,” you could say you “assisted more than 200 customers via email and phone each week, resolving issues in less than 10 minutes in 80% of cases.”

The second bullet point paints a much clearer picture of what you did and the results of your work. And it also provides a quantifiable number to demonstrate your level of experience.

Identify and Include Relevant Keywords

When you apply for an ecommerce customer service role, your resume is likely to go through an applicant tracking system (ATS). This software will scan your resume for specific keywords related to the job opening. If your resume doesn’t include enough relevant keywords, the ATS might automatically reject your application.

One way to make sure you have the right keywords on your resume is to look at the job posting and try to match the skills and experience they’re looking for. Then, use those same terms throughout your resume. Here are a few examples: