20 Egencia Interview Questions and Answers

Egencia is a travel company that is known for its innovative technology and excellent customer service. If you’re interviewing for a job at Egencia, you can expect to be asked questions about your experience with travel, customer service, and technology. In this article, we’ll give you some tips on how to answer Egencia interview questions so you can land the job you want.

Egencia Interview Process

The interview process at Egencia can vary depending on the position you are applying for. However, most positions will require at least one phone interview and one in-person interview. The in-person interview may be followed by a series of additional interviews. The entire process can take anywhere from a few weeks to a few months.

Overall, reviewers found the interview process to be average in difficulty. Some noted that the process was lengthy, while others found it to be relatively quick. Most agreed that the interviewers were friendly and professional.

1. If a client asked you to do something that violated company policy, what would you do?

This question can help the interviewer understand how you would handle a challenging situation and whether you have any experience with conflict resolution. When answering, it can be helpful to mention a specific example of when you had to do this in your previous role.

Example: “If a client asked me to do something that violated company policy, I would first try to explain why we couldn’t accommodate their request. If they were still adamant about having us provide them with what they wanted, I would contact my manager or HR department for advice on how to proceed.”

2. Does travel excite you?

This question is a great way to determine if you’re passionate about the work you’ll be doing. If you have experience with travel, it’s important to share that information in your answer.

Example: “I’ve always been fascinated by traveling and seeing new places. I love learning about different cultures and customs, so I’m excited to get started on this journey. I also understand how important it is for companies to save money when they send employees out of town. That’s why I want to help Egencia revolutionize business travel.”

3. Tell me about your experience making corporate travel arrangements.

This question is an opportunity to show your expertise in the travel industry and how you can make a positive impact on Egencia’s business. Use this question as an opportunity to highlight any unique or challenging experiences you’ve had making corporate travel arrangements, including what you learned from them.

Example: “I have extensive experience making corporate travel arrangements for my previous employer. I was responsible for booking flights, hotels and rental cars for our sales team. One of the most difficult challenges I faced was finding affordable options that were also convenient for our sales team. After some research, I found several websites that offered discounted rates for last-minute bookings. This helped us save money while still providing our employees with comfortable accommodations.”

4. How familiar are you with the Sabre GDS software?

Sabre is a travel technology company that provides software and services to the travel industry. Egencia uses Sabre GDS, which stands for Global Distribution System, as its primary platform. Your interviewer will want to know if you have experience using this system or other similar systems in your previous roles.

Example: “I’ve used Sabre GDS before at my last job where we also used it as our primary booking engine. I’m familiar with how to use the system and can easily navigate through it. However, I would like to learn more about the features of the Sabre GDS system so I can be an expert user.”

5. Do you have any experience with online booking tools such as Concur or GetThere?

Egencia is a travel booking platform that allows users to book flights, hotels and rental cars. The company wants employees who are familiar with online booking tools so they can help customers use the Egencia platform effectively. If you have experience using these types of platforms, share your knowledge about how they work and what makes them useful.

Example: “I’ve used both Concur and GetThere in my previous roles as an assistant manager at a hotel and a sales representative for a major airline. I found both systems to be very helpful when it came to managing reservations and tracking expenses. In fact, I was able to reduce our costs by 10% after implementing some of the features from GetThere into our system.”

6. What are some of your responsibilities in your current role?

This question can help the interviewer understand what you do on a daily basis and how your role contributes to the company’s overall success. When answering this question, it can be helpful to list some of your most important responsibilities and explain why they’re so important.

Example: “In my current role as an Egencia travel consultant, I am responsible for helping clients plan their business trips by creating itineraries that meet their needs. I also book flights, hotels and rental cars using our online booking system. Finally, I communicate with customers throughout the planning process to ensure they have all the information they need.”

7. How important is it for you to know when changes occur in the travel industry?

Egencia is a company that’s constantly innovating and improving their services. Your answer should show the interviewer that you’re aware of what’s going on in the travel industry and how it affects Egencia.

Example: “I think it’s important to stay up-to-date with changes in the travel industry because they can affect your customers’ needs and expectations. I subscribe to several newsletters and blogs about the travel industry, which helps me learn more about trends and innovations in the business travel sector.”

8. Give an example of a time where you had to deal with a difficult customer and how you handled it.

Egencia is a travel company, so it’s likely that you’ll have to interact with customers. Employers ask this question to make sure you’re able to handle customer service situations well. In your answer, try to show that you can be empathetic and professional when dealing with customers.

Example: “I once had a customer who was upset because they didn’t get the upgrade they requested. I listened to their concerns and apologized for any inconvenience. Then, I explained our policy on upgrades and how we do everything we can to accommodate customers. The customer understood and appreciated my explanation.”

9. Egencia is all about innovation in business travel. What do you think is most important to keep in mind when trying to be innovative?

This question is a great way to show your knowledge of the company and its values. When answering, it can be helpful to mention something specific about Egencia that you admire or find innovative.

Example: “I think innovation is all about finding new ways to solve problems. At my last job, I was tasked with creating an app for our company’s sales team. The goal was to make it easier for them to track their leads and close more deals. After some research, we found that many other companies were using apps like ours, so we decided to create a unique feature that would set us apart from the competition. We ended up adding a chat function to the app where salespeople could ask questions and get answers from experts in the field.”

10. Which type of clients do you prefer working with: leisure or corporate? Why?

This question is designed to assess your personality and preferences. It also helps the interviewer determine if you are a good fit for their company culture. Your answer should show that you enjoy working with all types of clients, but you may want to focus on how much you enjoy working with corporate clients.

Example: “I prefer working with both leisure and corporate clients because I love helping people. However, I do have more experience working with corporate clients, so I am excited about the opportunity to work with Egencia’s clientele.”

11. What was one of the biggest challenges you faced in your last job?

This question can help the interviewer get a better understanding of your problem-solving skills and how you overcame challenges in the past. When answering this question, it can be helpful to discuss a challenge that you were able to overcome with your own initiative or creativity.

Example: “In my last job as an assistant manager at a hotel, I had a lot on my plate. One day, our computer system went down for several hours, which meant we couldn’t check guests into their rooms. This was a big issue because we needed to have all guests checked in by 3 p.m. so they could use the pool. I immediately got on the phone with IT support and worked out a solution where we could check guests in manually until the computers were back up and running.”

12. Name three characteristics that make up a great sales person.

Egencia is a sales-driven company, so it’s important to show that you have the qualities of a great salesperson. When answering this question, think about what makes you successful in your current role and how those characteristics can apply to working for Egencia.

Example: “I believe that a great sales person has confidence, empathy and integrity. Confidence allows them to be persuasive and empathetic helps them understand their customers’ needs. Integrity means they are honest with themselves and others.”

13. What areas of the world do you specialize in?

Egencia is a global company, and the interviewer may want to know if you have experience working with international clients. If you do, explain your process for handling travel arrangements in different countries.

Example: “I’ve worked with clients all over the world, including Europe, Asia, Australia and South America. I always start by asking my client what their budget is and then help them find the best flight options within that range. For example, when I was helping an Australian client plan a trip to New York City, I found out they were looking for a hotel near Times Square. I searched for hotels based on price and location, and we ended up finding one that fit their needs.”

14. Have you ever worked on commission before?

This question is a great way to learn more about the candidate’s work ethic and how they approach their job. If you’re hiring for a sales position, this can be an important question to ask because it helps you understand whether or not the applicant has experience working on commission before.

Example: “Yes, I have worked on commission before. In my previous role as a travel agent, I was paid based on commission. This helped me develop my skills in customer service and communication with clients. It also taught me that I enjoy helping others plan their trips and find the best deals.”

15. Describe a time where you exceeded expectations.

This question is a great way to show your potential employer that you are capable of going above and beyond. When answering this question, it can be helpful to think about a time when you were able to exceed expectations in the workplace or even outside of work.

Example: “In my previous role as an assistant manager at a restaurant, I was responsible for training new employees on how to use our point-of-sale system. One day, one of my servers called out sick, so I had to cover their shift. The server who called out was also responsible for training new employees, so I knew I would have to train two people that night. I decided to take over both roles and trained both employees before they started their shifts.”

16. When working with multiple clients at once, how do you prioritize which needs to be taken care of first?

Egencia is a travel management company that works with multiple clients at once. Your answer to this question will show the interviewer how you plan your day and manage your time effectively.

Example: “I always start my day by checking in on all of my current projects, making sure I’m up-to-date on any changes or updates. Then, I check my calendar for the day to see what meetings or appointments I have scheduled. After that, I prioritize which tasks need to be taken care of first based on deadlines and client needs.”

17. Whose responsibility is it to manage travel costs within our organization?

This question can help the interviewer determine your understanding of how to manage travel costs and expenses. Use examples from your previous experience to explain who is responsible for managing travel costs, what you did to ensure that travel costs were managed effectively and any ways in which you helped reduce costs or save money on business trips.

Example: “It’s important to understand that it’s everyone’s responsibility to manage travel costs within an organization. In my last role as a senior travel coordinator, I worked with managers and executives to create policies and procedures that would allow employees to submit requests for reimbursement and expense reports online. This made it easier for me to review and approve all expense reports and reimbursements.”

18. What were your KPIs in your previous position?

KPIs, or key performance indicators, are the metrics that you use to measure your success. They can be quantitative, such as sales numbers, or qualitative, like customer satisfaction surveys. When an interviewer asks this question, they want to know how you will contribute to their company’s KPIs.

Example: “In my previous position, I was responsible for increasing revenue by 10% and reducing costs by 5%. My team and I were able to achieve both of these goals in our first quarter. We did so by implementing a new travel management system that streamlined our processes and reduced expenses.”

19. Are you comfortable using social media to network?

Egencia is a technology company that relies on social media to connect with customers and promote its brand. The interviewer wants to know if you have experience using social media platforms like Facebook, Twitter and Instagram to network and share information.

Example: “I am comfortable using social media to network and promote my work. I use Facebook, Twitter and Instagram daily to stay connected with friends and family, but I also use these networks to find new content for my blog and learn about the latest trends in business travel. I think Egencia’s mission of transforming business travel through innovative technology makes it an exciting company to work for.”

20. What is your approach to selling travel packages?

Egencia is a travel agency that offers discounted rates on flights, hotels and rental cars. The interviewer wants to know how you will sell their products and services to clients. Show them your sales skills by describing the process you use to close deals with customers.

Example: “I believe in building relationships with my clients so I can understand their needs and provide solutions for their business travel. When selling packages, I first ask what they are looking for in terms of price, location and amenities. Then, I show them several options based on their preferences. If they have any special requests, I work with my team to find an option that meets all of their criteria.”