Resume

Engagement Manager Resume Example & Writing Guide

Use this Engagement Manager resume example and guide to improve your career and write a powerful resume that will separate you from the competition.

An engagement manager is the point person for a company’s most important relationships. They’re responsible for building and maintaining strong bonds with clients and ensuring that everyone is happy.

An engagement manager might work directly with clients to identify their needs and develop solutions that will help them achieve their goals. They also tend to have a finger on the pulse of the industry, staying up to date on trends and new developments so they can recommend the right services for each unique situation.

If you’re looking for a position where you can use your skills to help others succeed while also growing your own career, an engagement manager position might be just what you need. Here are some tips and an example resume to help you write a fantastic engagement manager resume that will impress hiring managers everywhere.

David Moore
Los Angeles, CA | (123) 456-7891 | [email protected]
Summary

Strategic thinker with experience in developing and managing successful customer engagement and retention programs. Proven ability to identify customer needs and create tailored experiences that increase customer loyalty and drive long-term growth.

Education
University of Southern California Jun '10
M.B.A. in Marketing
University of Southern California Jun '06
B.S. in Business Administration
Experience
Company A, Engagement Manager Jan '17 – Current
  • Managed the development of a new client, an e-commerce company with $1B in revenue and over 100K customers.
  • Developed marketing strategy for the launch of a new product line that resulted in $3M in sales within 6 months.
  • Created content for social media channels to increase brand awareness by 20% and drove traffic to website by 30%.
  • Collaborated with designers on creating graphics for advertisements, landing pages, email campaigns, etc., resulting in increased click through rates (CTR) by 10%.
  • Oversaw all aspects of campaign execution including budgeting, scheduling, vendor management, and reporting which led to a successful project completion rate of 95%.
Company B, Engagement Manager Jan '12 – Dec '16
  • Managed the company’s social media platforms, including Facebook and Twitter, to increase engagement by 25%
  • Created a monthly newsletter that was sent out to customers with tips on how to use products correctly
  • Conducted market research for new product development by surveying customer feedback through surveys and focus groups
  • Collaborated with marketing team members to create engaging campaigns that increased sales by 15% over 3 years
  • Developed relationships with key influencers in the beauty industry to promote brand awareness among target audiences
Company C, Sales Representative Jan '09 – Dec '11
  • Developed and implemented sales strategies to increase market share and meet or exceed sales targets.
  • Conducted market research and analysis to identify new business opportunities and assess the competition.
  • Built and maintained relationships with key clients to grow the business.
Certifications
  • PMI-Agile Certified Practitioner
  • Certified ScrumMaster
  • Certified Scrum Product Owner
Skills

Industry Knowledge: Salesforce, Hubspot, Marketo, Pardot, Eloqua, Oracle, Microsoft Office Suite
Technical Skills: Salesforce, Hubspot, Marketo, Pardot, Eloqua, Oracle, Microsoft Office Suite
Soft Skills: Communication, Teamwork, Attention to Detail, Customer Service, Leadership, Client Relations

How to Write an Engagement Manager Resume

Here’s how to write an engagement manager resume of your own.

Write Compelling Bullet Points

When you’re writing bullet points, it can be tempting to focus on the responsibilities of your job. But that’s not enough to make a compelling bullet point. Instead, you want to focus on the results of your work. So rather than saying you “managed social media accounts,” you could say you “increased Twitter followers by 20% in six months.”

The second bullet point is much stronger because it focuses on a clear result. And it also provides a number to demonstrate the scale of the achievement.

Identify and Include Relevant Keywords

When you apply for an engagement manager role, your resume is likely to go through an applicant tracking system (ATS). This software will scan your resume for specific keywords related to the job. If your resume doesn’t have enough relevant keywords, the ATS might not rank your application as a top candidate.

To increase your chances of getting an interview, use these commonly used engagement manager keywords:

  • Digital Marketing
  • Social Media Marketing
  • Search Engine Optimization (SEO)
  • Online Marketing
  • Search Engine Marketing (SEM)
  • Marketing Strategy
  • Marketing
  • Email Marketing
  • Online Advertising
  • Content Marketing
  • Social Media
  • Strategy
  • Customer Engagement
  • Advertising
  • Business Development
  • Public Relations
  • Market Research
  • Facebook
  • Lead Generation
  • Brand Management
  • Microsoft Access
  • Business Strategy
  • Customer Relationship Management (CRM)
  • Business Planning
  • Negotiation
  • Project Management
  • Management
  • Consulting
  • Strategic Planning
  • Leadership

Showcase Your Technical Skills

In order to be successful in this role, it is essential that engagement managers are proficient in a variety of technical systems and procedures. Recruiters are looking for engagement managers who are skilled in programs like Microsoft Office Suite, ERP systems, and manufacturing software. Additionally, it is important that engagement managers are familiar with government regulations related to their industry, as they will often be responsible for ensuring that the organization is in compliance with these regulations.

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