17 Enterprise Account Manager Interview Questions and Answers

An enterprise account manager is responsible for the sales and relationships of an organization’s largest and most important accounts. As the main point of contact for these accounts, enterprise account managers play a critical role in the success of a company.

If you’re interviewing for an enterprise account manager position, you can expect questions about your experience managing accounts, your ability to meet sales quotas, and your strategies for building relationships with clients. You’ll also be asked behavioral interview questions about how you handle difficult situations.

Preparing for your interview by brainstorming answers to these common enterprise account manager interview questions will help you ace the interview and get the job.

Are you comfortable working with a team of people to manage a client account?

Enterprise account managers often work with a team of people to manage their client accounts. The interviewer wants to know if you have experience working in teams and how well you collaborate with others. Use examples from your past experience to show that you can be a strong team player.

Example: “I’ve worked on several projects where I had to collaborate with other members of my team to meet the needs of our clients. In one instance, we were managing an enterprise client’s social media marketing campaign. We needed to create content for multiple platforms while also monitoring engagement metrics. My team and I collaborated to come up with ideas for each platform and monitored the results together.”

What are some of the most important qualities for an enterprise account manager?

This question can help the interviewer determine if you have the qualities needed to succeed in this role. Enterprise account managers need to be highly organized, detail-oriented and able to work well under pressure. They also need excellent communication skills and strong leadership abilities. When answering this question, think about what traits helped you succeed as an enterprise account manager in your past roles.

Example: “The most important quality for an enterprise account manager is organization. I always make sure to keep detailed records of all my client interactions so that I can refer back to them later. Another important quality is patience. It’s common for enterprise clients to take a long time to make decisions, so it’s important to remain calm and collected while waiting for their feedback.”

How would you build a relationship with a new client or prospect?

This question can help the interviewer understand how you approach new relationships and build trust with clients. Use examples from your experience to highlight your communication skills, relationship-building abilities and customer service orientation.

Example: “I would start by meeting with my client or prospect in person to learn more about their business and what they’re looking for in an enterprise account manager. I find that face-to-face meetings are the best way to get a better understanding of our prospects’ needs and goals. After the initial meeting, I would follow up with them within 24 hours to confirm our next steps and set up a timeline for when we’ll meet again.”

What is your experience with developing proposals or sales pitches?

Enterprise account managers often need to create proposals or sales pitches for clients. Your interviewer may ask this question to learn more about your experience with these types of documents and how you developed them in the past. Use your answer to highlight any specific skills you have that can help you succeed as an enterprise account manager.

Example: “In my previous role, I was responsible for creating all of our company’s sales pitches and proposals. I would start by researching what our competitors were offering their clients. Then, I would meet with key stakeholders within the organization to discuss what they wanted from us. After gathering all of this information, I would write a proposal that outlined our services and pricing while also highlighting the benefits we could provide.”

Provide an example of a time when you successfully overcame a challenge with a client or account.

This question can help the interviewer gain insight into your problem-solving skills and ability to overcome challenges. Use examples from previous work experiences that highlight your critical thinking, communication and interpersonal skills.

Example: “In my last role as an enterprise account manager for a software company, I had a client who was unhappy with our product because it wasn’t meeting their needs. The client wanted us to create a new version of the software within two weeks or they would cancel their contract. I immediately called a team meeting to discuss how we could meet this challenge while still providing excellent customer service. We decided to hire temporary employees to assist in creating the new software so our existing employees could continue to provide support to other clients.”

If a client was unhappy with a recent change you made, how would you handle the situation?

This question can help the interviewer determine how you handle customer complaints and whether you have strategies for resolving conflict. In your answer, try to highlight your problem-solving skills and ability to resolve conflicts quickly.

Example: “If a client was unhappy with a recent change I made, I would first apologize for any inconvenience caused by my actions. Then, I would ask them what they liked about our previous system and what they didn’t like about the new one. This helps me understand their perspective and find out if there’s anything we can do to make the situation better. If it’s possible, I will offer to reverse the changes I made or implement other solutions that meet the client’s needs.”

What would you do if you were working on a project and one of your team members made a suggestion that you knew would upset the client?

This question can help the interviewer determine how you handle conflict and whether you’re willing to stand up for your team members. Your answer should show that you value teamwork and are willing to compromise when necessary.

Example: “I would first ask my colleague why they made this suggestion, as I want to understand their reasoning. Then, I would discuss with them what our client’s needs are and explain why their suggestion wouldn’t be beneficial. If my colleague still insisted on making the change, I would talk to the client myself and let them know we were working on a solution.”

How well do you understand our industry and the challenges our clients face?

Enterprise account managers need to understand the industry they’re working in and how their clients operate. This helps them create strategies that are effective for both parties. When answering this question, explain what you know about the company’s industry and why it interests you.

Example: “I’ve been following your company since I was a student at Northwestern University. I’m fascinated by the way you’ve grown from a small startup into one of the most innovative companies in the world. Your client base is also quite impressive, which makes me want to work with you even more. I think my knowledge of the industry will help me develop solutions that meet your clients’ needs.”

Do you have experience working with clients from other cultures?

Enterprise account managers often work with clients from different cultures. Employers ask this question to make sure you have experience working with people who are different than you. Use your answer to explain how you adapt to new situations and collaborate with others.

Example: “I’ve worked with clients from many different countries, including the United States, Canada, Mexico, China, Japan and Germany. I find that it’s important to be respectful of other cultures while also maintaining my own values. For example, when working with a client in Germany, I always made sure to speak German with them. However, I would only do so if they asked me to. I think it’s important to respect their culture while also making sure they know I’m comfortable speaking English.”

When was the last time you updated your knowledge of marketing or sales techniques?

This question can help the interviewer understand how you stay up to date with industry trends and best practices. You can answer this question by mentioning a specific course or training program you completed recently, or you can share a time when you read an article or blog post that helped you learn something new about your field.

Example: “I took a social media marketing certification last year because I wanted to expand my knowledge of how to use different platforms for business purposes. I also subscribe to several blogs and newsletters that provide tips on sales and marketing strategies. For example, one newsletter I subscribed to talked about how businesses should be using Instagram stories more often than Snapchat.”

We want to ensure that our clients are happy with our service. How would you assess the satisfaction level of a client you’ve worked with?

Enterprise account managers must be able to assess the satisfaction level of their clients. This is an important part of your job because it helps you determine how well you’re doing and what areas need improvement. Your interviewer may ask this question to see if you have a process for assessing client satisfaction. In your answer, explain that you would use surveys or other methods to get feedback from clients.

Example: “I always make sure to ask my clients about their satisfaction with our service. I find that asking them directly gives me the most accurate information. If they are happy with our work, I will continue to do business with them. If not, I will try to improve their experience so we can continue working together.”

Describe your process for managing your time when working on multiple projects at once.

Time management is an important skill for enterprise account managers to have. Employers ask this question to see if you can effectively manage your time and prioritize projects according to deadlines. In your answer, explain how you plan out your day and organize your tasks. Explain that you will always communicate with your team members about any changes in project timelines or deadlines.

Example: “I use a calendar app on my phone to keep track of all the different projects I’m working on at once. For each task, I set a deadline so I know when it needs to be completed by. Then, I add reminders to my calendar so I remember to check in on these tasks regularly. If there are any changes to these deadlines, I make sure to communicate them to my team members as soon as possible.”

What makes you stand out from other candidates for this role?

Employers ask this question to learn more about your qualifications and how you can contribute to their company. Before your interview, make a list of the skills and experiences that qualify you for this role. Focus on what makes you unique from other candidates and highlight any transferable skills or certifications you have.

Example: “I am an experienced enterprise account manager with five years of experience in customer service and sales. I also hold my Certified Professional Account Manager certification, which shows that I’m committed to continuing my education and development as an employee. This is important because it helps me understand the best ways to serve customers and meet business goals.”

Which enterprise account management software tools are you familiar with?

Enterprise account managers often use software tools to manage their clients. The interviewer may ask this question to learn about your experience with specific tools and how you would fit into the company’s existing processes. In your answer, describe which tools you’re familiar with and explain why they are helpful in your role.

Example: “I’ve used several enterprise account management software tools throughout my career. I find Salesforce CRM to be a great tool for managing client relationships because it allows me to track all of my sales leads and opportunities. It also helps me collaborate with other team members on projects and stay organized by creating custom reports and dashboards. Another tool that I find useful is Microsoft Project, as it allows me to create timelines and assign tasks to different team members.”

What do you think is the most important thing to remember when working with clients?

This question can help the interviewer understand your interpersonal skills and how you interact with clients. Your answer should show that you value customer service and are willing to go above and beyond for clients.

Example: “I think it’s important to remember that our clients are people, too. They have their own unique needs and preferences, so I always try to treat them as such. For example, when working with a client who is also an entrepreneur, I would make sure to ask about their business and offer advice or resources that might be helpful. This helps me build rapport with my clients and shows them that I care about their success.”

How often do you meet with clients?

This question can help the interviewer understand how much time you spend in front of clients and whether you prefer to meet with them face-to-face or over the phone. Your answer should show that you value client relationships and enjoy interacting with people.

Example: “I usually meet with my clients at least once a month, but I also make sure to check in with them by phone or email every week. This helps me stay on top of their needs and ensures they have everything they need from our company. It’s important for me to build strong relationships with my clients so they feel comfortable reaching out to me when they need something.”

There is a conflict on your team about how to approach a project. How do you handle it?

This question can help the interviewer understand how you handle conflict and disagreements in the workplace. Use your answer to highlight your problem-solving skills, communication abilities and leadership qualities.

Example: “I would first make sure that everyone understands their role on the project. Then I would ask each team member what they think is the best way to approach the project. After hearing everyone’s opinion, I would decide which option seems most beneficial for the company. If there are still some concerns about the decision, I would allow my team members to voice them so we could come up with a solution together.”