20 Entrata Interview Questions and Answers

Entrata is a technology company that provides software and services for the multifamily housing industry. Entrata’s products are used by property management companies to manage everything from rent payments and maintenance requests to lease renewals and resident communications.

If you’re interviewing for a job at Entrata, you can expect to be asked a mix of questions about your experience, qualifications, and skills. To help you prepare, we’ve compiled a list of sample Entrata interview questions and answers.

Entrata Interview Process

The interview process at Entrata can vary depending on the position you are applying for. However, most positions will require at least one phone screen and one in-person interview. The length of the hiring process can also vary, but is typically around two weeks.

Some positions may require a HireVue digital interview, which consists of answering questions to a camera. These interviews can be stressful and take up a lot of time. If you are selected to move forward in the process, you will likely have to do another interview with a manager or supervisor.

Overall, the interview process is generally efficient and straightforward. However, some candidates have reported feeling insulted or miffed after not receiving a personal rejection email.

1. How would you respond to a customer asking for specific information on a Entrata training course?

This question can help the interviewer assess your customer service skills and how you interact with clients. Use examples from previous experiences to show that you are a strong communicator who is able to provide information in an effective way.

Example: “I would first ask what they were looking for, and then I would explain the different training courses we offer at Entrata. If they still didn’t understand which course was best for them, I would give them more details about each one so they could make an informed decision. I would also encourage them to contact me if they had any further questions.”

2. Tell me about your experience with the leasing process, from beginning to end.

This question is a great way to determine how much experience you have with the leasing process and whether or not you are familiar with Entrata’s specific processes. When answering this question, it can be helpful to provide an example of a time when you had to complete the lease process from start to finish.

Example: “I’ve completed the leasing process for my current apartment complex twice now. The first time I did so was when I moved in, which required me to fill out some basic information about myself and my roommate. Then, every year after that, I would update my information and renew my lease. In my previous position, I also helped residents sign new leases.”

3. If a resident is unhappy with their apartment, how do you think that should be handled?

This question can help an interviewer understand how you handle conflict and complaints. It’s important to be empathetic when handling a resident’s complaint, so it’s helpful to mention that in your answer.

Example: “I would first try to find out what the problem is and if there was anything I could do to fix it. If not, I would offer them a different apartment or give them their money back. I think it’s important to listen to residents and make sure they’re happy with their living situation.”

4. What are some of the qualities that make a good leasing agent?

This question is an opportunity to show the interviewer that you have what it takes to be a successful leasing agent. When answering this question, think about some of the qualities you possess and how they would help you in your role as a leasing agent.

Example: “A good leasing agent needs to be friendly, personable and outgoing. They should also be able to communicate effectively with both tenants and landlords. I am someone who enjoys working with people and helping them find solutions to their problems. These skills make me well-suited for this position.”

5. Describe your experience working in a fast-paced environment.

When working in a fast-paced environment, it’s important to be able to prioritize tasks and work quickly. Employers ask this question to make sure you have experience with these types of environments. In your answer, explain how you handle high-pressure situations. Explain that you are organized and can meet deadlines.

Example: “In my previous role as an IT specialist, I worked on several projects at once. This required me to stay organized and prioritize my tasks. I would always start by checking my email inbox for any urgent emails or messages. Then, I would check my calendar to see what appointments I had for the day. After that, I would begin working on whichever task was most important.”

6. Do you have any experience using property management software?

This question can help the interviewer determine your level of experience with Entrata. If you have used property management software before, share what you liked about it and how it helped you in your previous role. If you haven’t worked with a property management system before, you can talk about your interest in learning more about this type of software.

Example: “I’ve never had the opportunity to work with a property management system before, but I am very interested in learning more about them. In my last job, we used an accounting software that allowed us to track our revenue and expenses for each property. However, I would love to learn more about property management systems like Entrata.”

7. What does excellent customer service mean to you?

Customer service is a vital part of working in the IT industry. Employers ask this question to make sure you understand how important it is to provide excellent customer service to their clients. In your answer, explain what makes good customer service and why it’s so important. Share an example from your previous experience that shows you know what great customer service looks like.

Example: “I think excellent customer service means being available for your client when they need you. It’s about making sure they’re happy with the work you do and resolving any issues they have as quickly as possible. I always strive to be available for my clients whenever they need me. If they ever call or email with questions, I respond within 24 hours. When I worked at my last company, I once had a client who was having trouble logging into their account. I stayed on the phone with them until they figured out the problem.”

8. What was one time you struggled in a leadership position?

This question can help the interviewer understand how you respond to challenges and overcome them. When answering this question, it can be helpful to describe a time when you overcame a challenge or faced adversity in your leadership role and what steps you took to resolve the issue.

Example: “In my last position as an IT manager for a small company, I had two employees who were constantly arguing with each other. This was affecting their work performance, so I called both of them into my office to discuss the situation. After talking with them about the problem, we determined that they needed to find a way to get along at work. We came up with a plan where one employee would take over some of the responsibilities of the other employee, which allowed them to spend more time together outside of work.”

9. How would you handle an angry customer?

This question can help the interviewer determine how you handle stressful situations. Use examples from your previous experience to show that you have the ability to remain calm and solve problems.

Example: “In my last position, I had a customer who was upset because they didn’t receive their order on time. They were very angry when they called in, but I remained calm and listened to what they had to say. After hearing their concerns, I apologized for the inconvenience and explained why it happened. The customer accepted my apology and agreed that it wasn’t my fault. We then discussed other ways we could make up for the delay.”

10. Why do you want to work at Entrata?

This question can help the interviewer get to know you better and understand why you are a good fit for their company. When answering this question, it can be helpful to mention something specific about Entrata that interests you or what drew you to apply for the position.

Example: “I want to work at Entrata because I am passionate about helping businesses succeed online. In my last role as an SEO specialist, I helped many small businesses grow their online presence and sales through search engine optimization. It was rewarding to see how much of an impact I could have on these companies by improving their SEO. I would love to continue doing this type of work with Entrata.”

11. Are you comfortable answering phone calls?

This question is a good way to determine if you are comfortable with customer service. It also helps the interviewer understand how much time you will spend on the phone and whether or not you can handle that type of work environment. When answering this question, it’s important to be honest about your comfort level and explain why you feel that way.

Example: “I am very comfortable speaking on the phone because I have done so for most of my career. However, I do prefer email communication because I find it easier to communicate complex ideas in writing. If I were hired here, I would definitely answer phones when necessary but would rather focus on helping customers through email.”

12. What kind of connections do you have with the community? How involved are you?

This question is a great way to see how you can contribute to the company’s community involvement. It also shows your willingness to get involved in the local area and support the company’s initiatives. When answering this question, make sure to highlight any previous experience with community outreach or volunteering.

Example: “I have been an active member of my community for many years now. I am currently on the board of directors for our local food bank and volunteer there every week. I also help organize fundraisers for the organization and encourage others to donate their time as well. I believe that it is important to give back to those who are less fortunate than us.”

13. Talk about a time where you were successful at getting a large gift and what your strategy was.

This question is a great way to see how you can apply your skills and talents to the company. It also helps the interviewer understand what kind of results you’re capable of achieving in this role. When answering, be sure to highlight your ability to plan and organize as well as your communication skills.

Example: “In my previous position, I was responsible for getting large gifts from clients. One time, I had a client who wanted to give us $10,000 for our services. My strategy was to first thank them for their business and then ask if they would consider giving us more money. They agreed, and we ended up receiving $20,000.”

14. How would you deal with stubborn or difficult clients?

This question can help the interviewer determine how you handle conflict and whether you have any strategies for resolving it. Use examples from your previous experience to show that you know how to resolve conflicts with clients, even if they’re difficult or stubborn.

Example: “I once had a client who was very demanding and wanted me to do everything I could to make sure their website was perfect. I explained to them that there are some things we can’t control, like search engine optimization, but I assured them that I would work hard to ensure their site was as optimized as possible. They were satisfied with my response and understood that sometimes there’s nothing more we can do.”

15. What do you know about the Yardi Voyager system?

This question is a great way to test your knowledge of the Entrata platform. If you have experience using Yardi Voyager, share that information with the interviewer. You can also discuss what you know about other systems and how they compare to Yardi Voyager.

Example: “I’ve used Yardi Voyager in my previous position as an IT specialist for a small company. I found it easy to use and navigate through the system. However, I think the Entrata platform is much more user-friendly because it’s easier to find specific information within the system. The search function on Entrata is very helpful when I’m looking for something specific.”

16. Do you feel more comfortable in a fast-paced or a slow-paced work environment?

This question is designed to assess your ability to adapt to different work environments. It also helps the interviewer determine if you would be a good fit for their company culture. When answering this question, it can be helpful to mention how you feel about change and new challenges.

Example: “I prefer a fast-paced environment because I enjoy being challenged. However, I am also comfortable in a slow-paced environment when there are no deadlines or projects due. In my last job, I was able to adjust to both types of work environments depending on what type of project we were working on.”

17. Where would you like to be in your career five years from now?

This question is a great way to see if you and the company share similar career goals. It also gives you an opportunity to talk about your ambitions and how they align with Entrata’s goals. When answering this question, it can be helpful to think about what you want to accomplish in your career and how working for Entrata could help you achieve those goals.

Example: “I would like to have progressed through the ranks at Entrata by five years from now. I am very interested in becoming a manager or director of a team within the organization. I feel that my skills and experience make me well-suited for these types of positions. I know that Entrata has many opportunities for advancement, so I hope to take advantage of them.”

18. What was one time you had to persuade someone to do something they didn’t want to?

This question can help the interviewer understand how you handle conflict and challenges. Use examples from your previous experience to show that you’re able to work through disagreements and find solutions.

Example: “In my last role, I had a coworker who was consistently late for meetings. At first, I tried to be understanding because I knew they were going through some personal issues. However, after several weeks of them being late, I decided it was time to have a conversation with them about their behavior. They apologized and promised to do better. After that, we set up a system where they would check in if they were running late so we could adjust our meeting times accordingly.”

19. What is your biggest weakness?

This question is a common one in interviews. Employers ask it to learn more about your personality and how you handle challenges. When answering this question, try to be honest and highlight a weakness that isn’t too important or relevant to the job.

Example: “My biggest weakness is my attention to detail. I am always looking for ways to improve myself, so I have started using an app on my phone to help me remember details better. It has helped me notice when I forget something, which helps me take notes during meetings.”

20. Have you worked in a global operations setting before?

This question can help the interviewer determine if you have experience working with a global team. If you haven’t, they may ask additional questions to learn more about your ability to collaborate and communicate with people from different countries.

Example: “I’ve worked in a global operations setting before at my previous job where I was responsible for managing our company’s social media accounts. This required me to work with several international influencers who were interested in collaborating with us. I learned how to translate some of our content into other languages so that we could reach an even wider audience.”