20 Episource Interview Questions and Answers

Episource is a global provider of data-driven solutions and services for the healthcare industry. With over 2,000 employees in 30 countries, Episource is dedicated to helping healthcare organizations improve patient care and reduce costs.

If you’re interviewing for a job at Episource, you can expect to be asked a variety of questions about your qualifications, work history, and availability. In this guide, we’ve assembled a list of Episource interview questions and answers to help you prepare for your interview.

Episource Interview Process

The interview process at Episource is long, difficult, and overall unprofessional. The first round is an assessment test, followed by a virtual interview and then an HR round. The hiring process can take weeks or even longer, depending on the department you are applying for. The interviewer may ask you questions about your self-introduction, career goals, and medical coding.

1. What is your experience with medical coding?

This question is a great way for the interviewer to assess your experience with coding and how you apply it in your work. If you have previous experience, describe what you did and if you don’t, explain that you are eager to learn more about coding.

Example: “I’ve been coding since I was in high school. My first job out of college was as an entry-level coder at a medical facility where I learned how to code patient information into the correct diagnosis codes. I also learned how to code insurance claims and other important documentation. After two years there, I moved on to my current position where I am responsible for coding all patient records.”

2. Describe a time when you had to work on a project that was not straightforward, how did you handle it?

This question is a great way to assess your problem-solving skills and ability to work in a team. When answering this question, it can be helpful to describe the steps you took to solve the issue or how you helped your team resolve the problem.

Example: “In my last role as an eCommerce manager, I had to oversee a website that sold both physical products and digital goods. This required me to manage two different types of inventory, which was not something I had done before. However, I researched other companies who also sold both physical and digital goods and learned about their processes for managing inventory. After learning more about these processes, I implemented them into our company’s system.”

3. What do you think are the most important qualities for a successful coder?

This question is a great way for the interviewer to learn more about your personality and how you approach coding. Your answer should show that you are passionate about coding, but also considerate of others.

Example: “I think one of the most important qualities for a successful coder is being able to work well with others. I have found that when I am working on a project, it’s helpful to be able to communicate my ideas clearly so that other coders can understand what I’m doing. This helps us all work together to create a final product that meets everyone’s needs. Another quality I find important in a coder is patience. Sometimes there are bugs or errors in code that take time to fix. Patience allows me to focus on the task at hand without getting distracted by frustration.”

4. Do you have any experience working in a team environment?

Working in a team environment is an important part of working as an Epicor developer. Employers ask this question to make sure you have experience working with others and can collaborate effectively. In your answer, explain how you work well with others and what makes you a good teammate.

Example: “I’ve worked in a team environment for the past five years. I find that teamwork is one of the most effective ways to get things done. When working on projects, I always try to communicate with my teammates so we’re all on the same page. I also like to offer suggestions when I see something that could be improved. My coworkers appreciate my input because it usually leads to better results.”

5. Can you tell me about a time when you were working on a team project and there was conflict, how did you handle it?

This question is a great way to see how you work with others and your conflict resolution skills. When answering this question, it can be helpful to mention the steps you took to resolve the conflict and what you learned from the experience.

Example: “In my last role as an e-commerce manager, I was working on a team project that required us to create a new online shopping platform for our company’s website. My team and I had different ideas about how we should design the site, which led to some conflict. We decided to take a step back and discuss why each of us wanted to do things differently. After talking through our ideas, we were able to come up with a compromise that met everyone’s needs.”

6. How would you describe your customer service style?

This question can help the interviewer understand how you would interact with their customers. Describe your customer service style in relation to the company’s mission and values, as well as what makes it effective.

Example: “I believe that every customer deserves excellent service regardless of whether they are a large or small account. I am committed to providing quality support for all my clients because I know that happy customers lead to more sales. My customer service style is friendly but professional. I always greet my customers by name and try to make them feel comfortable while also being assertive when needed.”

7. If hired, what would be your approach to designing software for an assembly line?

This question is an opportunity to show your knowledge of software development and how you would apply it in a real-world situation. Your answer should include the steps you would take, as well as any tools or resources you would use.

Example: “I would first identify what type of assembly line I was working with. For example, if it’s a conveyor belt system, I would create a database that tracks each product on the belt. This way, employees can quickly find information about products they need to work with. If it’s a more complex system, I would start by creating a user interface that allows for easy navigation between different parts of the assembly line. Then, I would develop a data collection system that provides relevant information to managers.”

8. What would you say is your greatest strength and weakness?

This question is a common one in interviews, and it’s important to answer honestly. Employers ask this question because they want to know what your greatest strengths are so that you can use them on the job. They also want to know about any weaknesses so that you can work on improving them.

Example: “My greatest strength is my ability to multitask. I am able to manage many projects at once while still completing all of them effectively. My weakness is that sometimes I get overwhelmed with too much work. If this happens, I try to take breaks more often and delegate some tasks to other team members.”

9. We want our coders to be able to work independently. Do you think you would be a good fit for that type of environment?

This question is a great way for the interviewer to get an idea of your work ethic and how you handle being on your own. Your answer should show that you are self-motivated, detail-oriented and able to meet deadlines.

Example: “I am very independent and enjoy working alone. I find it easier to concentrate when there aren’t any distractions in my workspace. However, I also know that teamwork is important, so I would be willing to collaborate with other coders if needed.”

10. Why do you want to work at Episource?

This question is a great way for employers to learn more about your interest in their company. They want to know that you have done some research on the organization and are excited about what they do. When preparing for this question, make sure you read through the job description and look at any information the employer has shared online. Try to connect your answer to something specific they have said or done.

Example: “I am very interested in working with Episource because of your commitment to customer service. I believe that every interaction we have with our customers should be positive, and I would love to help create an environment where everyone feels valued. I also really like how you encourage employees to share ideas and try new things. I think it’s important to foster creativity within a team.”

11. Do you have experience working in a fast-paced environment?

Working in a fast-paced environment is common for many positions within the healthcare industry. Employers ask this question to make sure you are comfortable working in an environment where time management and prioritization skills are important. In your answer, explain how you stay organized and manage your time when working in a busy setting.

Example: “I have worked in a fast-paced environment before, and I am very comfortable with it. When working in a high-pressure situation, I always make sure to prioritize my tasks so that I can get them done as quickly as possible. This helps me avoid feeling overwhelmed by all of the work I have to do. I also use my time wisely by multitasking whenever possible.”

12. When was the last time you had to deal with a difficult customer or situation?

This question can help the interviewer get a better idea of how you handle conflict and pressure. Use examples from your previous experience to highlight your problem-solving skills, communication abilities and ability to remain calm under stress.

Example: “In my last role as an account manager for a software company, I had a customer who was unhappy with our product because it didn’t have all the features they wanted. Instead of getting defensive or upset, I listened to their concerns and asked questions to understand what they were looking for in the product. After some discussion, we determined that the best solution would be to create a new product line that included more features. The customer was happy with this solution, and we ended up creating a new revenue stream for the company.”

13. Which shift are you available to work?

Employers may ask this question to see if you are flexible with your schedule. They want employees who can work any shift, so they might be looking for someone who is available to work all of them. When answering this question, list the shifts that you are willing to work and explain why you’re open to working any shift.

Example: “I am available to work any shift. I have worked every shift in my current position, so I’m comfortable with whatever hours you need me to work. I know how important it is to have a team of people who can cover each other’s shifts when needed.”

14. What do you think are the most important qualities for a successful team member?

This question is a great way to assess the values of an organization. It also allows you to show your own leadership qualities and how they can benefit the team. When answering this question, it’s important to be honest about what you think are most important for success in the workplace.

Example: “I believe that communication and collaboration are two of the most important qualities for a successful team member. I’ve worked on teams where there was little communication between members, which made it difficult to get work done efficiently. Collaboration is key to solving problems and finding solutions to issues that arise during the development process.”

15. Are you passionate about healthy and organic foods?

This question is a way for the interviewer to assess your passion and commitment to the company’s mission. If you are passionate about healthy foods, it shows that you have aligned yourself with the values of the organization.

Example: “I am very passionate about organic food because I believe that our bodies deserve nourishment from natural sources. I think that Episource does an excellent job at providing consumers with high-quality products that are good for their health. In fact, I was so impressed by the company’s mission that I applied for this position.”

16. What are some of your favorite Whole Foods Market products?

This question can help the interviewer get to know you better and see if your personality matches with the company’s culture. It also helps them understand what types of products you like, which can be helpful when recommending new items to customers.

Example: “I love their 365 Everyday Value Organic Coconut Oil because it’s so versatile. I use it for cooking, as a moisturizer and even as a makeup remover. I also really enjoy their organic quinoa because it’s such a healthy side dish that goes well with almost any meal. Their frozen fruit is another favorite of mine because it’s convenient and delicious.”

17. Provide an example of a time when you went above and beyond for a customer.

This question is a great way to show your interviewer that you are willing to go the extra mile for customers. It also shows them how you can use your initiative and problem-solving skills to help others.

Example: “I once had a customer who was having trouble with their website. They were frustrated because they couldn’t figure out what was wrong, so I offered to spend an hour on the phone with them going over different aspects of the site. After we talked through everything, I realized it was a coding issue. I stayed late that night to fix the problem and sent the client an email when it was fixed.”

18. If a customer was unhappy with their purchase, how would you handle the situation?

This question can help the interviewer assess your customer service skills. Use examples from previous experiences to show how you would handle this situation in a professional manner.

Example: “If a customer was unhappy with their purchase, I would first apologize for any inconvenience and ask what they were unsatisfied about. Then, I would offer them a refund or exchange if applicable. If it’s not possible to return the item, I would try my best to make up for the experience by offering coupons or discounts on future purchases.”

19. What would you do if you noticed that a fellow team member was not following company policy?

This question is an opportunity to show your leadership skills and ability to work with others. When answering this question, it can be helpful to mention a specific situation in which you helped someone understand company policy or how you helped them improve their performance.

Example: “If I noticed that a fellow team member was not following company policy, I would first try to help them understand the policy. If they still didn’t follow the policy after my explanation, I would talk to my manager about what I observed. My goal would be to help my colleague understand the importance of following company policy while also helping them improve their performance.”

20. How well do you work under pressure?

Employers ask this question to see if you can handle the stress of working in a fast-paced environment. They want to know that you are able to complete tasks on time and make decisions quickly when needed. In your answer, explain how you stay calm under pressure and give an example of a time you had to work under tight deadlines.

Example: “I am very organized and I like to have everything planned out before starting a project. This helps me stay focused and avoid making mistakes due to rushing. When I was working as a web designer for my previous employer, we were given a tight deadline to create a new website. I made sure to plan ahead so I could meet the deadline. We ended up finishing early, which allowed us to test the site thoroughly before launch.”