16 eviCore healthcare Interview Questions and Answers

eviCore healthcare is a leading provider of medical benefit management services. The company partners with health plans, providers, and patients to improve the quality and efficiency of healthcare.

If you’re interviewing for a job at eviCore healthcare, you can expect to be asked a variety of questions about your experience, qualifications, and knowledge of the healthcare industry. To help you prepare, we’ve gathered a list of sample eviCore healthcare interview questions and answers.

eviCore healthcare Interview Process

The interview process at eviCore healthcare is relatively quick and easy. After applying, candidates will take an assessment test and then be contacted by a recruiter to set up a 20-minute phone interview. The next step is usually a phone interview with two supervisors, followed by a face-to-face interview with a manager. Finally, candidates will participate in a computer competency test and typing test.

1. Why do you want to work for eviCore healthcare?

This question is a great way for the interviewer to learn more about your interest in working for their company. They want to know that you are passionate about what they do and why you would be a good fit for their organization. When preparing your answer, make sure to highlight some of the aspects of eviCore healthcare that appeal to you.

Example: “I have always been interested in technology and how it can improve people’s lives. I saw an article online about eviCore healthcare and was really impressed by all the work they were doing with artificial intelligence. I think this is such an important field of study and am excited to get involved.”

2. What would your last supervisor say about you?

This question is a great way to learn more about your potential new employer. It can also be an opportunity for you to brag about yourself and show the interviewer that you are confident in your abilities. When answering this question, it’s important to focus on positive aspects of your work ethic and personality.

Example: “My last supervisor would say I am a hard worker who always strives to do my best. She would say that I am very organized and detail-oriented. She would also say that I am a team player who is willing to help others when needed.”

5. Provide an example of a time when you went above and beyond for a customer.

This question is a great way to show your interviewer that you are willing to go the extra mile for customers. It also shows them how you can apply this same level of dedication and hard work to your job at eviCore healthcare.

Example: “When I worked as an assistant manager at my local grocery store, we had a customer who was looking for a specific type of cheese. We didn’t have it in stock, but I offered to call other stores within a 50-mile radius to see if they carried it. After calling several stores, I found one that had the cheese and arranged for us to get some more in stock. The customer was very happy with the outcome.”

6. Do you have any experience working in a call center environment?

This question can help the interviewer determine if you have experience working in a customer service role. If you do, they may ask you to describe your previous experiences and how they relate to this position. If you don’t have call center experience, you can talk about any other customer service or support roles you’ve had.

Example: “I worked as an IT technician for five years before I applied here. During that time, I often received calls from customers who needed assistance with their computers. I always tried my best to answer their questions and resolve their issues so they could get back to work. In fact, I still receive emails from some of those customers thanking me for helping them.”

7. Have you ever worked remotely before?

Working remotely is a common practice in the healthcare industry. Employers ask this question to make sure you’re comfortable with working from home or another location. In your answer, explain how you feel about remote work and what challenges you might face. If you’ve never worked remotely before, talk about why you would be excited to do so.

Example: “I have worked remotely for two years now. I love being able to set my own schedule and work from home. However, I also enjoy going into the office because it’s nice to see everyone and get out of the house. Remote work definitely has its benefits, but I think there are some drawbacks as well.”

8. What is your availability? Are you available to work nights and weekends?

This question is a way for the interviewer to learn more about your availability and how flexible you are. When answering this question, be honest about your availability and explain any circumstances that may affect it.

Example: “I am available to work nights and weekends as needed. I have experience working in an emergency room setting where we were on call 24/7. However, I do understand that some facilities require employees to set their own schedules. In that case, I would prefer to work during the day so I can spend time with my family at night.”

9. What are some of the things that you think could be improved at our company?

This question is a way for the interviewer to assess your critical thinking skills and how you handle constructive criticism. It’s important to be honest in your answer, but also show that you’re willing to help improve the company as well.

Example: “I think there are some areas where we could streamline our processes to make them more efficient. For example, I noticed that when patients call in with questions about their bill or insurance coverage, they have to speak with three different people before getting an answer. I think if we had one person who handled all of those inquiries, it would save time and reduce customer frustration.”

11. If hired, what would be your approach to ensuring that all claims are processed accurately?

This question is an opportunity to show your knowledge of the eviCore healthcare system and how you would use it to complete tasks. Use examples from your experience to explain what steps you would take to ensure that all claims are processed accurately.

Example: “I have worked with the eviCore healthcare system for several years, so I am familiar with its features and functions. In my previous role as a medical billing specialist, I was responsible for ensuring that all claims were processed correctly before they were sent to insurance companies. To do this, I first reviewed each claim to make sure that the patient’s information was correct and that the diagnosis code matched the procedure code. Then, I checked the amount billed against the contract price we agreed upon with the hospital.”

12. Are you comfortable handling confidential information?

This question is a way for the interviewer to assess your ability to handle confidential information. It’s important that you can keep patient records and other private information safe from unauthorized access. In your answer, explain how you would ensure this information remains secure.

Example: “I am very comfortable handling confidential information because I have worked in healthcare for many years. I know what it means to protect sensitive data, so I always make sure to store any documents or files on my computer securely. I also never leave my workstation unattended when I’m working with confidential information. If someone needs me, I will let them know that I need to finish something before I can help them.”

13. Do you have experience using medical terminology?

This question can help the interviewer determine your level of experience with medical terminology and how you apply it to your work. Use examples from past experiences where you used medical terminology in a positive way, such as when communicating with patients or colleagues.

Example: “I have worked in healthcare for five years now, so I am quite familiar with medical terminology. However, I find that using common language is often more effective than medical jargon. For example, I once had a patient who was having trouble understanding what their diagnosis meant. So, I explained it to them in terms they could understand, which helped put them at ease. They were able to ask me questions about their condition after that.”

14. Describe your experience working with insurance companies.

This question is a great way to see how you interact with other professionals. It’s important that you can work well with others, especially when working in healthcare. When answering this question, it’s best to focus on the positive aspects of your experience and avoid any negative details.

Example: “I’ve worked with several insurance companies throughout my career. I find that they are often very helpful when it comes to finding the right doctors for patients. They also have access to many different types of specialists which makes it easier to find someone who can help our patients. The only downside is that sometimes there are long wait times before we get paid.”

15. Tell me about your experience with reviewing medical records.

This question is a great way to show your interviewer that you have experience with the daily tasks of an eviCore healthcare employee. Use examples from your previous job or describe what you would do if you were reviewing medical records for the first time.

Example: “In my last position, I was responsible for reviewing patient medical records and entering any changes into our electronic health record system. This process included checking in on patients’ progress, updating their medications and making sure they had no outstanding issues. If there were any concerns, I notified the doctor immediately so they could address them before seeing the patient.”

16. What are your top three strengths and weaknesses?

This question is a common one in interviews, and it’s important to answer honestly. Employers ask this question because they want to know what your strengths are so that you can use them on the job and how you plan to improve your weaknesses. When answering this question, be sure to focus on your strengths and provide specific examples of when you used those strengths.

Example: “My top three strengths are my ability to work well with others, my attention to detail and my problem-solving skills. I have always been someone who enjoys working with others, and I find that I am good at finding solutions to problems. For example, last year I worked as an emergency room nurse, and we had a patient who was experiencing chest pains. I helped assess the situation and determined that he needed to go to surgery right away. I communicated my findings to the surgeon, and together we were able to perform the surgery successfully.”

18. Provide an example of a time when you used good judgment and logic in solving a problem.

This question is a great way to show your problem-solving skills and how you use logic in the workplace. When answering this question, it can be helpful to provide an example of a time when you used critical thinking to solve a problem that benefited your company or organization.

Example: “When I worked as a nurse at a local hospital, there was a patient who had been admitted for a broken leg. The patient’s family members were very concerned about his care because they felt he wasn’t getting enough attention from nurses. They also expressed concern over the amount of pain medication he was receiving. After speaking with the patient, I realized he was feeling lonely and wanted more interaction with staff. I asked one of my coworkers if she would mind spending some extra time with him so he could get to know her better. She agreed, and after a few days, he no longer seemed as anxious.”

19. Give an example of a goal you reached and tell us how you achieved it.

This question is a great way to show your potential employer that you are goal-oriented and have the ability to achieve them. When answering this question, it can be helpful to provide specific details about how you set the goal, what steps you took to achieve it and the results of achieving it.

Example: “When I was working as an RN at a hospital, my manager asked me to increase patient satisfaction by 10%. At first, I thought this would be difficult because we already had high levels of patient satisfaction. However, after talking with some patients, I learned they wanted more one-on-one time with their nurses. So, I met with all of our nurses and explained the importance of increasing patient satisfaction. We then implemented a new system where each nurse spent five minutes alone with each patient before checking out.”

20. What was your most rewarding accomplishment as a clinical reviewer?

This question can help the interviewer get to know you as a person and understand what motivates you. It also helps them determine if your skills are a good fit for their organization. When answering this question, it can be helpful to think of an accomplishment that relates to the job description or one that shows how you’ve grown in your career.

Example: “My most rewarding accomplishment was when I helped a patient who had been struggling with depression find relief through therapy. After reviewing her case, I noticed she hadn’t been taking her medication regularly. I spoke with her about the importance of adhering to her treatment plan and explained why it’s important to take her medications as prescribed. She agreed to start taking her medications again and has since reported feeling much better.”