20 Expeditors Interview Questions and Answers

Expeditors is a global logistics company that offers a wide range of services to businesses and individuals. Their services include shipping, warehousing, and customs clearance. They also have a strong focus on customer service and satisfaction.

If you’re interviewing for a position at Expeditors, you can expect to be asked questions about your experience with customer service, your knowledge of the shipping and logistics industry, and your ability to handle multiple tasks simultaneously. You may also be asked questions about your ability to work in a fast-paced environment and to meet deadlines.

Expeditors Interview Process

The interview process at Expeditors is relatively lengthy, taking an average of six weeks from start to finish. However, the difficulty level of the interviews themselves is generally considered to be low to moderate. Overall, candidates report having a positive experience with the interview process, finding the staff to be friendly and helpful.

The first step in the process is typically a phone screen with a member of the HR team. This is followed by one or more in-person interviews with a hiring manager and/or members of the team you would be working with. Candidates may also be asked to complete a skills test or other assessment as part of the interview process.

Overall, the interview process at Expeditors is fairly typical for a large company. The length of the process can be a bit daunting, but most candidates report that the actual interviews are relatively straightforward. With a little preparation, you should have no trouble impressing the hiring staff and landing the job you want.

1. How would you lead someone to make a decision?

This question is a great way to assess your leadership skills and how you can use them in the workplace. When answering this question, it’s important to show that you’re willing to help others make decisions and support their choices.

Example: “I would lead someone by asking questions about what they want from the decision. I’d also ask them what factors are most important to them when making the choice. By getting all of the information out on the table, I can help my coworker understand all of their options and choose the best one for them.”

2. What is your experience with Java development?

Java is a programming language that expeditors use to create applications. This question allows the interviewer to assess your experience with Java and determine if you have enough knowledge to complete tasks in this role. If you don’t have any experience with Java, consider taking some online courses or enrolling in an introductory class at a local college.

Example: “I’ve worked as a programmer for over five years now. I started out working with C++ but switched to Java when I began my career as an expeditor. My previous employer required all of their programmers to be proficient in Java.”

3. Why do you want to work at Expeditors?

This question is a great way to show your interest in the company and how you can contribute to their success. When answering this question, it’s important to highlight what attracted you to the job posting and why you’re excited about working for Expeditors.

Example: “I want to work at Expeditors because I’m passionate about logistics and shipping. Your company has an excellent reputation within the industry, and I would love to be part of that team. I’ve always been interested in supply chain management, so I think this position would be a great fit for me.”

4. Describe how you handled a time when a customer was unhappy with the service they received from you.

This question is a great way to see how you handle conflict and customer service. It’s important for expeditors to be able to resolve issues with customers quickly and effectively, so it’s important that your answer shows the interviewer you can do this.

Example: “I once had a customer who was unhappy with our services because they didn’t receive their shipment on time. I apologized for any inconvenience we caused them and explained why there was a delay in shipping. I then offered to refund some of their money or give them free shipping on their next order.”

5. Tell me about a time when you had to deal with an angry client.

This question is a great way to assess your customer service skills and how you handle conflict. When answering this question, it can be helpful to mention the steps you took to resolve the situation or what you learned from the experience.

Example: “In my previous role as an expeditor, I had a client who was upset because we were unable to meet their delivery deadline. They called me directly, which I appreciated because they wanted to speak with someone in charge. I apologized for the inconvenience and explained that our team was working hard to get the shipment out on time. We ended up delivering the shipment two days later than expected.”

6. Do you have any experience working in customs or imports and exports?

This question is a great way to show your knowledge of the industry and how you can apply it to expediting. If you have experience working in customs or imports and exports, explain what you did and how it helped you become an effective expeditor.

Example: “I worked as a customs broker for three years before I became an expeditor. During that time, I learned about all kinds of import and export regulations and procedures. This knowledge has been very helpful when dealing with clients who are shipping internationally.”

7. If hired, what would be your approach to developing software for our company?

This question is a great way to assess your technical skills and how you would apply them in the workplace. When answering this question, it can be helpful to mention any software development experience you have or if you don’t, explain what steps you would take to learn about developing software for the company.

Example: “I have some experience with coding and I’m always looking for ways to improve my knowledge of technology. If hired, I would look into taking online courses on software development so that I could continue learning more about the process. I think it’s important to understand the basics of how software works so that I can better support expeditors when they need help.”

8. Give us an example of a time where you showed leadership qualities.

As an expeditor, you will be responsible for leading a team of warehouse workers. Employers ask this question to see if you have any leadership experience and how it can benefit their company. In your answer, explain what made you a leader in that situation.

Example: “In my last position as an expeditor, I was also the lead supervisor. One day, one of our employees called out sick. This left us with only two supervisors on site. I knew we had a lot of shipments to process that day, so I asked another employee who worked in shipping if they would like to help supervise. They agreed, and together we were able to get all shipments processed by the end of the day.”

9. Are you able to handle high stress situations?

When working as an expeditor, you may encounter stressful situations. Employers ask this question to make sure that you can handle stress and remain calm when it occurs. In your answer, explain how you stay calm in high-pressure situations. Share a specific example of a time you faced a stressful situation and succeeded.

Example: “I have worked for several different companies throughout my career. I’ve learned that no matter what company I work for, there will be times where the workload is overwhelming. When this happens, I take deep breaths and remind myself that I am capable of handling whatever comes my way. I also try to delegate tasks to other employees if possible so I don’t feel overwhelmed.”

10. Why should we hire you over other candidates?

This question is a great way to show your interviewer that you are confident in your abilities and have the skills necessary for the job. When answering this question, it can be helpful to list specific skills or experiences that make you an ideal candidate for the position.

Example: “I believe I am the best candidate because of my extensive experience as an expeditor. In my last role, I was responsible for managing shipments from all over the world. This gave me valuable insight into how different cultures handle logistics. I also have excellent communication skills, which helped me work with many different people on a daily basis.”

11. Have you ever worked under deadlines?

This question is a great way to assess your ability to work under pressure. Employers ask this question because they want to know that you can handle the stress of working in a fast-paced environment. In your answer, try to explain how you handled the situation and what steps you took to ensure you met the deadline.

Example: “In my previous role as an expeditor, I was responsible for managing shipments from multiple locations. This meant that I had to manage several deadlines at once. While it was challenging, I learned to prioritize my tasks based on which ones were due first. Then, I would focus on those until they were complete before moving onto the next task.”

12. The job requires you to work with different teams, are you comfortable with that environment?

The interviewer may ask this question to see if you have experience working with other teams. This is a great opportunity to talk about your past experiences and how they helped you develop the skills needed for this role.

Example: “I’ve worked in an environment where I had to work with different departments before, so I am comfortable with that. However, I think it’s important to understand what each team does and how we can all work together to achieve our goals. In my previous job, I was responsible for coordinating shipments from the warehouse to the delivery trucks. One day, there were some issues with one of the deliveries, so I called up the sales department to find out more information on the shipment. They told me that the customer wanted a refund because their order wasn’t delivered within the expected time frame. After talking to them, I found out that the product hadn’t been shipped yet, so I contacted the shipping department again to let them know.”

13. Why did you choose to pursue a career in computer programming?

This question is a great way to show your passion for the field and how you can apply it to this role. If you have experience in computer programming, explain what drew you to the industry. If not, discuss why you would like to learn more about coding.

Example: “I chose to pursue a career in computer programming because I love solving problems with technology. In my last job as an IT specialist, I was responsible for maintaining company servers and troubleshooting any issues that arose. I enjoy working with computers and software to create solutions for businesses.”

14. Would you say you enjoy talking on the phone?

This question is a way for the interviewer to get an idea of how you would fit into their company culture. If they are looking for someone who will be comfortable on the phone, they may ask this question.

Example: “I enjoy talking on the phone because I find it’s a great way to connect with people and learn more about them. In my previous position as an expeditor, I was often tasked with making calls to clients to discuss their shipments. I found that I really enjoyed getting to know our customers and helping them solve any issues they were having.”

15. Please tell us about some project management experiences you have.

This question is a great way to show your potential employer that you have the skills and knowledge necessary for this role. When answering, it can be helpful to include examples of how you used project management software or other tools to help complete projects on time.

Example: “In my last position as an expeditor, I was responsible for managing multiple shipments at once. To keep track of all of the shipments, I used a project management system where I could enter information about each shipment, including details like the destination address and estimated delivery date. This helped me stay organized and ensure that every shipment arrived on time.”

16. How would you prioritize tasks if given two assignments at once?

This question is a great way to assess your time management skills and ability to multitask. When answering, it can be helpful to give an example of how you would prioritize tasks in this situation.

Example: “If I were given two assignments at once, I would first determine which task was due sooner. Then, I would focus on that assignment until it was complete before moving onto the next one. This helps me ensure that all deadlines are met while also ensuring that each task is completed thoroughly.”

17. Our customers rely on us to get their shipments delivered on time. Can you describe a situation where you were stressed out and how you managed it?

This question is a great way to see how you handle pressure. It’s important for expeditors to be able to manage stress and remain calm when things get hectic.

Example: “I was working on a shipment that needed to arrive at its destination within 24 hours. I had several other shipments that were due the same day, so I knew it would be challenging to meet this deadline. I called my team together and explained the situation. We all agreed to work extra shifts if necessary to ensure we met our deadlines.”

18. Explain what type of role you would like to play within the organization.

This question is a great way to determine if you are a good fit for the company. It also allows you to show your ambition and desire to grow within the organization. When answering this question, it can be helpful to mention what type of career path you would like to take with the company.

Example: “I see myself as an ambitious individual who wants to make a difference in my role. I am looking for a long-term position where I can learn from experienced expeditors and develop my skills. I have always been interested in logistics and shipping, so I think that working here could help me achieve my goals.”

19. We value employees who are self-motivated and can take initiative. Can you give an example of a time when you took the initiative to help out a coworker or company?

This question is a great way to show your leadership skills and willingness to help out. When answering this question, it can be helpful to think of an example that shows you are willing to take on extra work or responsibility when needed.

Example: “At my previous job, I was working with another expeditor who had a lot of shipments going out at once. He asked me if I could handle some of his shipments while he took care of others. I agreed to do so, and I ended up handling all of the shipments he had for the day. This helped him get through his shipment list more quickly, which allowed him to focus on other tasks.”

20. We need people who can work independently without constant supervision. Can you provide an example of a time when you solved a problem on your own?

This question is designed to assess your problem-solving skills and ability to work independently. When answering this question, it can be helpful to provide an example of a time you solved a problem on your own that also helped the company achieve its goals.

Example: “When I was working as an expeditor for a logistics company in Seattle, there were times when my team would have too many shipments to handle at once. In these situations, we had to prioritize which shipments needed to be delivered first. One day, I noticed that one shipment hadn’t been touched all day. I went to check on it and found out that the client had forgotten to load some important documents into the truck. I called them up and explained the situation. They apologized and sent someone over with the missing documents.”