20 Expert Global Solutions Interview Questions and Answers

Expert Global Solutions (EGS) is a global customer service company that provides customer care, technical support, and debt collection services for a variety of clients. EGS employs over 50,000 people in more than 40 countries around the world.

If you’re applying for a job at EGS, you can expect to be asked a variety of questions about your qualifications, work history, and availability. In this guide, we’ve assembled a list of EGS interview questions and answers to help you prepare for your interview.

Expert Global Solutions Interview Process

The interview process at Expert Global Solutions can vary depending on the position you are applying for. For some positions, like customer service representative, you may have to take a skills test and an assessment exam as part of the interview process. You may also be interviewed by multiple people, including a manager, before being offered the job. In general, the interview process is quick and easy, but it is important to be prepared for questions about your experience and skills.

1. How would you handle a customer who was upset about their account balance?

Expert global solutions representatives often work with customers who are upset about their account balances. This question helps the interviewer assess your customer service skills and ability to empathize with clients. In your answer, demonstrate that you can remain calm under pressure while also showing empathy for the client’s situation.

Example: “I would first ask them what they were expecting their balance to be. I would then explain how our system calculates this number and why it differs from what they expected. If there was a discrepancy in the amount of money they deposited or withdrew, I would help them understand why this happened. If the issue was due to an error on our part, I would offer to refund any fees associated with the mistake.”

2. Tell me about a time where you had to deal with an irate customer, how did you handle the situation?

Expert global solutions representatives often have to deal with customers who are upset about something. This question is your opportunity to show the interviewer that you can handle difficult situations and remain calm while doing so.

Example: “I once had a customer call me because they were unhappy with their product. They said it didn’t work, but when I asked them how long they’d owned it, they told me they’d only had it for two weeks. When I explained this to them, they became very angry and started yelling at me. I remained calm and tried to explain our return policy to them, but they refused to listen. Eventually, I was able to get them off the phone by offering to send them another product free of charge.”

3. What is your experience working in a call center setting?

Call centers are a common place for expert global solutions to work. Employers ask this question to make sure you have experience working in a call center and that you’re comfortable doing so. In your answer, explain what type of call center you worked at and the types of calls you handled. Share any skills or experiences you gained from working in a call center.

Example: “I’ve worked in both domestic and international call centers. I find that working in an international call center is more challenging because there’s often language barriers. However, it’s also more rewarding when I can help someone who doesn’t speak English as their primary language. I’m always willing to learn new languages, which has helped me communicate with people from all over the world.”

4. Describe a time when you received negative feedback from a supervisor and how you responded to it.

Expert global solutions professionals often work with a variety of clients and supervisors. Interviewers ask this question to learn more about your interpersonal skills, problem-solving abilities and how you respond to constructive criticism. Your answer should include an example of the feedback you received, what steps you took to improve yourself and what actions you took to show your supervisor that you were committed to improving your performance.

Example: “When I first started working as an expert global solutions professional, my client was very unhappy with our team’s progress on their project. My supervisor called me into her office to discuss the issue. She told me that she noticed I wasn’t contributing much to meetings and asked if there was anything going on in my personal life that could be affecting my work. I assured her everything was fine and explained that I was just nervous about the new position. She gave me some tips for overcoming those feelings and offered to help me find resources to overcome any challenges I faced.”

5. Do you have any experience working with financial accounts?

Expert global solutions professionals often work with financial accounts, so the interviewer may ask you this question to see if you have any experience in this area. If you do, share your previous experience and how it helped you succeed in your role. If you don’t have any experience working with financial accounts, you can talk about your interest in learning more about them.

Example: “I’ve never worked directly with financial accounts, but I am very interested in learning more about them. In my current position, I was responsible for monitoring company spending and making sure we stayed within our budget. I used a variety of software programs to help me monitor expenses and make sure they were accurate.”

6. Tell us why you want to work at Expert Global Solutions.

This question is a great way for employers to learn more about your personality and values. They want to know that you are passionate about the company’s mission, so be sure to highlight any aspects of the job listing that resonate with you.

Example: “I am drawn to Expert Global Solutions because I believe in the power of technology to make our world a better place. Your commitment to providing affordable solutions to underserved communities really resonates with me. I think it’s important to use my skills as an expert global solutions engineer to help others.”

7. Give an example of a time where you were faced with a difficult situation and how you handled it.

Expert global solutions professionals often work with clients who are facing challenging situations. An interviewer may ask this question to learn more about your problem-solving skills and how you react in high-pressure situations. When answering, try to describe a situation where you helped resolve a client’s issue or helped them find a solution.

Example: “In my previous role as an expert global solutions professional, I worked with a client who was having trouble finding the right employees for their company. They were looking for people with specific skill sets, but they weren’t getting many applicants that met their requirements. I suggested we post our job openings on different social media platforms to reach a wider audience. This strategy helped us attract more qualified candidates.”

8. Provide an example of a time that you resolved a conflict between two or more people.

Expert global solutions specialists often work with multiple people from different backgrounds and cultures. Employers ask this question to make sure you have experience working in a diverse environment. Use your answer to show that you can resolve conflicts between others. Explain how you helped the individuals involved find common ground.

Example: “At my previous job, I worked with two colleagues who had very different opinions about how we should complete our projects. One colleague wanted to use more traditional methods while the other preferred newer technology. The conflict was starting to affect their ability to work together. I met with both of them separately to discuss the issue. They were able to come to an agreement after talking through it.”

9. How do you feel about working on weekends?

Expert global solutions professionals often work on weekends and evenings. This question helps employers determine if you’re willing to do so. If you have a family, it’s important to mention that you would only work during these times when necessary.

Example: “I understand that working on the weekend is sometimes necessary for this role. However, I am committed to spending time with my family. Therefore, I will only work on the weekend or evening when absolutely necessary. I also plan to take vacation days whenever possible.”

10. If hired, what kind of schedule are you looking for?

This question is a way for the interviewer to understand your availability and how it might affect their team. It’s important to be honest about what kind of schedule you’re looking for, but also consider the company’s needs when answering this question.

Example: “I’m hoping to work full-time with no overtime. I have two children at home that I would like to spend as much time with as possible, so I am not looking for any long hours or late nights. However, if there was an emergency situation, I would do my best to accommodate.”

11. Are you comfortable working remotely?

Expert global solutions professionals often work remotely. Employers ask this question to make sure you’re comfortable with the idea of working from home or another location for extended periods of time. In your answer, explain that you are willing to do so if it’s part of the job description. Explain that you have experience working remotely and can handle the challenges that come with it.

Example: “I am very comfortable working remotely. I’ve worked as a freelancer for several years now, which means I’m used to working from home. I also understand that there are some benefits to remote work, such as increased productivity and reduced stress levels. As long as my employer is okay with me working remotely, I would be happy to do so.”

12. What type of training do you think is most effective?

Expert global solutions professionals often need to learn new software and processes quickly. Employers ask this question to make sure you have the training skills necessary for the job. In your answer, explain what type of training has helped you learn the most in the past. Share a specific example if possible.

Example: “I think hands-on training is the most effective way to learn something new. I’ve found that when I’m actively doing something, I retain information better than when I’m just listening to someone talk about it. When I was working at my last company, we had to learn a new software program. The IT department set up a lab where we could practice using the software before we used it on real projects. This allowed us to get comfortable with the software before we started using it on client accounts.”

13. How well do you work under pressure?

Expert global solutions professionals often work under tight deadlines. Employers ask this question to make sure you can handle the pressure of working on a project with a short timeline. In your answer, share an example of how you handled a time-sensitive project in the past. Explain what steps you took to complete it by the deadline.

Example: “In my last role as an expert global solutions professional, I was tasked with creating a marketing campaign for a client’s new product launch. The client wanted to release their product before the holiday season so they could start selling it right away. I had two months to create the entire campaign, which included designing advertisements and writing copy. I knew that I would have to work quickly to meet the client’s expectations.

I started by researching similar products and companies. This helped me understand what types of messaging and design elements were most effective. Then, I created a schedule for myself. Each day, I set aside specific times to work on different aspects of the campaign. By the end of the two-month period, I had completed all of my tasks and met the client’s expectations.”

14. Can you tell us about a time when you had to meet a tight deadline?

Expert global solutions professionals often have to meet tight deadlines. Employers ask this question to learn more about your ability to work under pressure and complete projects on time. Use your answer to explain a specific situation where you had to meet a deadline. Explain how you managed the project, met the deadline and delivered quality results.

Example: “I once worked for an international company that needed me to create a marketing campaign in just two weeks. I was able to do so by working long hours and delegating tasks to my team members. We all worked together to develop the campaign before the deadline. The campaign was successful, and we received positive feedback from our clients.”

15. We’re looking for someone who can be flexible and adaptable to change. Can you provide an example of a time when you were able to easily adjust to changes?

Expert global solutions professionals often work in dynamic environments where they may need to adjust their plans or schedules on short notice. An interviewer may ask this question to learn more about your ability to adapt to change and how you’ve handled it in the past. In your answer, try to describe a specific situation when you were able to quickly adjust to changes and what steps you took to make those adjustments.

Example: “In my last role as an expert global solutions professional, I was working with a client who needed some additional support for one of their projects. They asked me if I could add another team member to help them complete the project by a certain deadline. I spoke with my supervisor and we decided that I would take on the extra project while my colleague would focus on our other clients. We both adjusted our schedules to accommodate the new request from the client.”

16. What specific skills do you bring to this position?

Expert global solutions professionals need to have a wide range of skills. Employers ask this question to make sure you have the necessary skills for the job. Before your interview, read through the job description and highlight the skills they’re looking for. Make sure your answer matches their expectations.

Example: “I am highly organized and detail-oriented. I also have excellent communication skills. These are all important skills for expert global solutions specialists because we work with clients from around the world. We often communicate in different languages, so it’s important that we can write clearly and translate our ideas into other languages. Being organized is especially important because we manage projects across multiple time zones.”

17. What are some of your strengths and weaknesses?

This question is a common one in interviews, and it’s important to answer honestly. Employers ask this question because they want to know what you’re good at and where you can improve. When answering this question, be sure to focus on your strengths rather than your weaknesses.

Example: “I am very organized and detail-oriented, which helps me stay on top of my work. I also have excellent communication skills, so I’m able to clearly explain complex issues to clients. My only weakness is that sometimes I get overwhelmed with large projects. To overcome this, I make sure to break down the project into smaller tasks.”

18. Have you ever worked as part of a remote team?

Expert global solutions professionals often work with remote teams. Employers ask this question to make sure you have experience working in a virtual environment and can adapt to it. In your answer, share an example of how you worked as part of a remote team. Explain what challenges you faced and how you overcame them.

Example: “I’ve worked on several remote teams throughout my career. I find that the most important thing is to create strong communication channels between all members of the team. For instance, when I was working for a company that had employees around the world, I used video conferencing software to hold weekly meetings. This allowed me to check in with everyone and ensure we were all on track with our projects.”

19. How often do you like to check in with your manager?

This question can help the interviewer understand your work style and how you interact with others. Your answer should show that you value feedback from your manager, but it should also demonstrate that you are self-motivated and confident in your ability to complete projects on time.

Example: “I like to check in with my manager at least once a week. I find this helps me stay organized and ensures that I’m meeting deadlines and expectations. My last manager appreciated this because it helped her see what I was working on and if I needed any additional resources or support.”

20. What made you choose our company over others?

This question is a great way to show your interest in the company and its values. It also allows you to highlight any research you’ve done on the organization, which can be helpful if you’re applying for multiple positions at one company. When preparing for this question, make sure to read through the job description thoroughly so that you can reference specific skills or requirements they are looking for.

Example: “I chose your company because of the unique opportunity it offers. I am excited to work with an international team and help develop solutions for clients around the world. Your company’s mission statement resonates with me as well, and I feel like my skill set would be a good fit for this role.”