20 ezCater Interview Questions and Answers

ezCater is the world’s largest online catering marketplace, connecting thousands of businesses with caterers across the country. ezCater is a rapidly growing company with a team of passionate and dedicated employees.

If you’re hoping to join the ezCater team, you can expect to be asked a variety of questions about your qualifications, work history, and availability. In this guide, we’ve assembled a list of ezCater interview questions and answers to help you prepare for your interview.

ezCater Interview Process

The interview process at ezCater can vary depending on the position you are applying for, but generally includes a phone screen with a recruiter, one or more interviews with managers, and sometimes a presentation or take-home assignment. The process is typically completed within a few weeks.

1. What are your thoughts on the current state of catering?

This question is an opportunity to show your knowledge of the industry and how you can improve it. You should discuss what you like about catering, but also mention any areas that need improvement.

Example: “I think catering is a great service because it allows people to enjoy delicious food without having to prepare it themselves. I love being able to try new dishes from different restaurants, which is why I became a caterer in the first place. However, there are some things I would change about the current state of catering. For example, I wish more clients were willing to pay for higher-quality ingredients. It’s hard to make good food when we’re using low-quality ingredients.”

2. How would you approach a client that had ordered food from ezCater in the past and was not satisfied with their experience?

This question can help the interviewer assess your customer service skills and how you would handle a challenging situation. Use examples from previous experiences to highlight your problem-solving abilities, communication skills and conflict resolution skills.

Example: “I would first apologize for their experience and ask what I could do to make it right. If they were unhappy with the food or service, I would offer them a discount on their next order. If they were unhappy with the quality of the food, I would ensure that they received a refund and that we followed up with our vendor to ensure this didn’t happen again.”

3. Tell me about a time when you were working on a team project and there was conflict, how did you handle it?

Teamwork is an important skill to have in any job, especially one that requires you to work with clients and vendors. Employers ask this question to make sure you can handle conflict well and resolve it quickly. In your answer, try to show the interviewer that you are a good communicator who can collaborate with others.

Example: “I once worked on a team project where we had to create a marketing campaign for a client. I was working with two other people, but they both wanted to do different things. One person wanted to use social media while the other wanted to focus more on print ads. We talked about our ideas and decided to combine them into one campaign. It took longer than expected, but we were able to come up with a great plan.”

4. Do you have any experience writing code? If so, what languages do you know?

The interviewer may ask this question to see if you have any experience with coding. If you do, they may want to know what languages you’re familiar with and how well you can use them. If you don’t have any coding experience, you can explain that you’re willing to learn new languages.

Example: “I’ve never had the opportunity to write code before, but I’m very interested in learning more about it. I understand that ezCater uses Ruby on Rails as its primary language, so I would be happy to learn that.”

5. Why do you want to work at ezCater?

This question can help the interviewer get to know you better and understand why you are a good fit for their company. Use your answer to highlight any personal experiences or skills that make you a great candidate for this role.

Example: “I want to work at ezCater because I’ve had such positive experiences with the platform in my previous roles. The ability to create online orders from anywhere is so convenient, especially when I’m on-the-go. I also love how easy it is to customize catering orders, which makes it easier for me to provide exactly what customers need. I think I would be a great addition to the team because of my experience working with food service software.”

6. We want our sales representatives to be able to work independently. Do you think you would be a good fit for that type of environment?

This question is an opportunity to show your potential employer that you are a self-starter and can work independently. When answering this question, it’s important to highlight your ability to take initiative and solve problems on your own.

Example: “I am very comfortable working independently. I have been in sales for five years now, and during that time I’ve learned how to manage my time effectively and efficiently. I also know how to prioritize tasks so that I’m always making progress toward my goals. I think ezCater would be a great fit for me because of the company’s focus on customer service.”

7. Describe a time where you showed integrity in the workplace.

Integrity is a key value for many employers, and they may ask this question to see if you have it. When answering this question, think of an example that shows your integrity in action.

Example: “I once worked with a coworker who was struggling to meet their sales goals. I noticed that they were selling food from our competitor at the same time as ours, so I asked them about it. They told me that they had been offered a large sum of money by the competitor to sell their products exclusively. My coworker felt like they couldn’t say no because they needed the money.

I reported what my coworker said to management, and we fired them. We also contacted the competitor and let them know that we would be reporting them to the Better Business Bureau if they didn’t stop trying to poach our employees.”

8. What is your preferred method of contact when trying to reach out to a client?

This question can help the interviewer determine how you will use technology to communicate with clients. It also helps them understand your preferred method of communication and whether or not it aligns with ezCater’s current methods.

Example: “I prefer email because I find it is a more professional way to reach out to a client than text messaging, which may be distracting for some people. However, I do think that email should only be used when necessary, so I would try to limit my emails to once per week unless there was an urgent matter.”

9. What are some tools you use to keep up with the latest trends in tech?

This question can help the interviewer get a sense of your knowledge in technology and how you stay up-to-date with industry news. You can answer this question by listing some websites or publications that you read regularly to learn about new tech trends.

Example: “I subscribe to several tech blogs, like TechCrunch and Mashable, where I can find out what’s happening in the world of tech. I also follow many tech companies on social media so I can see their latest announcements and updates. Another way I keep up with the latest tech is through my professional network. I have a lot of friends who work in the tech industry, so I often ask them for advice and recommendations.”

10. What is one thing that you dislike about the technology industry?

This question is an opportunity to show your interviewer that you are aware of the challenges in the industry and how you can overcome them. You should answer honestly, but also highlight a specific skill or quality that helps you work around this challenge.

Example: “One thing I dislike about the technology industry is the lack of diversity. There are many talented people who do not get the chance to showcase their skills because they don’t fit into the ‘norm’ for what a tech employee looks like. I believe that we need more women and minorities in the field so that everyone has the opportunity to learn from these individuals.”

11. What is your favorite part about being a software engineer?

This question is an opportunity to show your enthusiasm for the role and highlight a few of your favorite aspects. Consider what you enjoy most about being a software engineer, such as working with new technologies or collaborating with other team members.

Example: “My favorite part about being a software engineer is getting to work on challenging projects that allow me to use my creativity and problem-solving skills. I also love learning new things, so I find it exciting when I get to implement new features into existing systems. Another thing I really enjoy is collaborating with other engineers because we can bounce ideas off each other and help one another solve problems.”

12. Have you worked remotely before?

This question is a great way to learn more about your potential co-workers and how they work. If you have worked remotely before, share what it was like. If you haven’t, explain that you are excited to try it out for the first time.

Example: “I’ve never worked remotely before, but I am very excited to do so. I think it will be a great opportunity to get some work done while also enjoying my free time. I’m looking forward to being able to spend more time with my family when I’m not at work.”

13. What is your biggest weakness?

Employers ask this question to learn more about your personality and how you view yourself. They want to know that you are self-aware, but they also want to see what steps you take to overcome any weaknesses. When answering this question, be honest and specific.

Example: “My biggest weakness is my attention to detail. I am always looking for ways to improve in this area, so when I notice a mistake or error, I make sure to correct it right away. In my last role, I noticed that I was missing some of the special instructions on catering orders. I immediately notified my manager and implemented a system where I would check each order twice before sending it out.”

14. What kind of connections do you have within the Boston area?

Employers may ask this question to see if you have any connections within the Boston area that could help them with their company. If you know anyone who works for ezCater, it can be beneficial to mention them in your answer. You can also talk about other professionals you’ve worked with in the past and how they might be able to benefit ezCater.

Example: “I actually went to college with one of the founders of ezCater. We haven’t talked much since graduation, but I’m sure he would be happy to hear from me again. He was always a hard worker and someone who knew what he wanted out of life. I think he’d make an excellent addition to your team.”

15. What process and planning would you do to prepare for an upcoming event?

This question can help the interviewer understand how you plan and organize your work. Use examples from past experiences to explain what steps you would take to prepare for an event, including any tools or resources you might use.

Example: “I start by researching the client’s preferences and needs. I then create a timeline of when I need to complete each task in order to have everything ready on time. For example, if I’m working with a new client, I’ll reach out to them early to discuss their preferences and get all the necessary information I need to begin planning. Then, I’ll set up a meeting with my team to determine which catering options we should offer based on the client’s budget and preferences.”

16. What is something you think could improve about the company or website?

This question is a great way to show your willingness to provide constructive feedback. It also shows that you are willing to be honest and open with your opinions. When answering this question, it can be helpful to think about what you would change if you were in charge of the company.

Example: “I think ezCater could improve by offering more options for catering companies. For example, I have worked with clients who want to use multiple vendors at once. However, they cannot do so on ezCater because there is no option to select multiple vendors. This means they must create separate orders for each vendor, which can be time-consuming.”

17. Are you comfortable answering phone calls?

This question is a good way to determine if you are comfortable with customer service. If the company has a large number of customers, they may want someone who can answer calls and resolve issues quickly.

Example: “I have worked in customer service for several years now, so I am very comfortable answering phone calls. In my last position, I was responsible for taking all incoming calls and resolving any issues that our clients had. I enjoy helping people find solutions to their problems and making sure they’re happy with our services.”

18. What are some things that you look for when deciding if a restaurant is going to be a good partner for us?

This question is an opportunity to show your knowledge of the company and how you can use it to make decisions. You should be prepared to answer this question with a list of qualities that you look for in a restaurant, such as:

Cleanliness
Quality of food
Customer service
Example: “I always start by looking at reviews online. If there are many negative reviews about cleanliness or quality of food, I would probably not choose that restaurant. Next, I check out their menu to see if they have any specialty items that might be good additions to our system. Finally, I like to talk to the manager to get a feel for what kind of relationship we could have.”

19. What do you think are the most important qualities for a successful account executive?

Account executives are responsible for managing client relationships and ensuring the company meets its sales goals. Employers ask this question to make sure you have the qualities they look for in an account executive. Before your interview, read through the job description to see what skills they’re looking for. Think about which of these skills you already possess and which ones you would need to develop if you got the job.

Example: “I think one of the most important qualities is being a good communicator. Account executives must be able to communicate with clients and coworkers effectively. I also think it’s important to be organized because account executives often manage many different projects at once. Finally, I believe that empathy is essential for success as an account executive. It’s my job to understand our clients’ needs and help them achieve their objectives.”

20. Why should we hire you over another candidate?

This question is a great way for employers to learn more about your qualifications and how you can benefit their company. When answering this question, it’s important to highlight the skills that make you an ideal candidate. You should also be prepared to answer questions regarding any gaps in employment or other information that may not be listed on your resume.

Example: “I am passionate about customer service and believe I would be a valuable asset to ezCater because of my ability to provide excellent support to clients. In my previous role as a server at a restaurant, I was responsible for ensuring customers had a positive experience. I always went above and beyond to ensure they were happy with their food and service. This led to many returning customers and helped me earn employee of the month three times.”