Career Development

What Does a Family Dollar Stores Sales Associate/Cashier Do?

Find out what a Family Dollar Stores Sales Associate/Cashier does, how to get this job, and what it takes to succeed as a Family Dollar Stores Sales Associate/Cashier.

Family Dollar Stores is a chain of discount retail stores that offer a wide variety of products at low prices. They have over 8,000 stores in the United States and are known for their friendly customer service.

A Sales Associate/Cashier at Family Dollar Stores is responsible for providing excellent customer service and helping customers find the products they need. They also help customers with their purchases, process payments, and answer any questions they may have. Sales Associates/Cashiers must also maintain a clean and organized store environment.

Family Dollar Stores Sales Associate/Cashier Job Duties

A Family Dollar Stores Sales Associate/Cashier typically has a wide range of responsibilities, which can include:

  • Greet customers in a friendly and professional manner, providing assistance as needed
  • Operate cash register accurately and efficiently to process customer transactions
  • Maintain store cleanliness by sweeping, mopping, dusting, stocking shelves, and organizing merchandise
  • Assist with unloading trucks, setting up displays, and stocking shelves
  • Answer customer inquiries regarding products, services, and promotions
  • Process returns and exchanges according to company policy
  • Ensure that all safety and security procedures are followed
  • Monitor inventory levels and report any discrepancies to management
  • Provide excellent customer service by being knowledgeable about the products and services offered
  • Follow all company policies and procedures for handling money, credit cards, and checks
  • Participate in team meetings and training sessions
  • Perform other duties as assigned by management

Family Dollar Stores Sales Associate/Cashier Salary

The salary of a Sales Associate/Cashier at Family Dollar Stores is determined by a variety of factors, including the location of the store, the individual’s experience and qualifications, and the store’s current staffing needs. Additionally, the store’s budget and the current economic climate can also affect the salary of a Sales Associate/Cashier. The company also takes into consideration the individual’s performance and the amount of hours worked when determining salary.

  • Median Annual Salary: $27,174 ($13.06/hour)
  • Top 10% Annual Salary: $32,960 ($15.85/hour)

Family Dollar Stores Sales Associate/Cashier Job Requirements

To be hired as a Sales Associate/Cashier at Family Dollar Stores, applicants must have a high school diploma or equivalent. Previous experience in retail sales or customer service is preferred, but not required. Applicants must also be able to stand for long periods of time and lift up to 25 pounds. Additionally, applicants must be able to work flexible hours, including nights and weekends.

Applicants must also possess excellent customer service skills, be able to work in a fast-paced environment, and have strong communication and problem-solving skills. A valid driver’s license and reliable transportation are also required. Finally, applicants must be able to pass a background check and drug test.

Family Dollar Stores Sales Associate/Cashier Skills

Family Dollar Stores Sales Associate/Cashier employees need the following skills in order to be successful:

Merchandising: Merchandising is the process of displaying products in a way that attracts customers. As a sales associate, you may be responsible for creating displays for new products or maintaining existing displays. Familiarizing yourself with the products you sell can help you create effective displays.

Teamwork: Working as a team can help you learn from other cashiers and sales associates. You can also help others learn from you. Teamwork can help you learn new skills and improve your performance.

POS System Operation: A POS system is a computerized cash register that processes transactions. Familiarizing yourself with the operation of a POS system is an important skill for a sales associate. Familiarize yourself with the various functions of a POS system, such as scanning barcodes, entering prices and accepting payments.

Product Knowledge: As a sales associate, you should be able to answer customer questions about the products you sell. Familiarize yourself with the products you sell and be able to answer questions about them. This can help you provide customers with the information they need to make a purchase. It can also help you make recommendations to customers who are looking for a specific product.

Inventory Control: Inventory control is the ability to keep track of the products a store has in stock. As a sales associate, you may be responsible for maintaining the store’s inventory. Familiarizing yourself with the products you sell can help you make informed recommendations to customers. It can also help you identify when a product is running low and needs to be restocked.

Family Dollar Stores Sales Associate/Cashier Work Environment

Family Dollar Stores Sales Associates/Cashiers work in a fast-paced retail environment. They are expected to provide excellent customer service, process transactions quickly and accurately, and maintain a clean and organized store. They typically work a 40-hour week, but may be required to work additional hours during peak times such as holidays. They may also be required to work overtime during busy periods. Sales Associates/Cashiers must be able to stand for long periods of time and lift up to 25 pounds. They must also be able to work in a team environment and handle customer complaints in a professional manner.

Family Dollar Stores Sales Associate/Cashier Trends

Here are three trends influencing how Family Dollar Stores Sales Associate/Cashier employees work.

Social Media

Social media is becoming an increasingly important tool for Family Dollar Stores sales associates and cashiers. As customers become more connected to the brand through social media, it’s essential that employees understand how to use these platforms to engage with customers and build relationships.

Sales associates and cashiers should be familiar with the company’s social media accounts and know how to respond to customer inquiries in a timely manner. They should also be aware of any promotions or discounts being offered on social media so they can inform customers when necessary. Additionally, understanding how to create content that resonates with customers will help drive engagement and loyalty.


Voice-to-text technology is becoming increasingly popular in retail stores, and Family Dollar Stores are no exception. This technology allows sales associates to quickly and accurately enter customer orders into the store’s system without having to manually type out each item. It also helps cashiers process payments faster by allowing them to speak their transactions instead of typing them out.

Voice-to-text technology can help streamline operations at Family Dollar Stores, making it easier for customers to shop and checkout. It also reduces errors that could occur from manual data entry, which can save time and money. As this technology continues to evolve, it will become even more important for Family Dollar Store employees to understand how to use it effectively.

Cashierless Checkout

Cashierless checkout is an emerging trend that is quickly becoming the norm in retail stores. This technology allows customers to scan items with their phones or other devices and pay without having to wait in line for a cashier.

For Family Dollar Stores sales associates/cashiers, this means they will need to be trained on how to use the new technology and help customers who may not be familiar with it. They will also need to understand the security protocols associated with cashierless checkout, such as verifying customer identity and preventing fraud. Understanding this technology is important for the future of work for Family Dollar Stores sales associates/cashiers so they can provide excellent customer service and ensure the safety of customers’ data.

Advancement Prospects

As a sales associate/cashier at Family Dollar Stores, you may be able to advance to a higher-level position such as a store manager or assistant manager. To do this, you will need to demonstrate your commitment to the company and your ability to handle more responsibility. You may also be able to move up to a higher-level position in the corporate office, such as a buyer or a merchandiser. To do this, you will need to demonstrate your knowledge of the retail industry and your ability to handle more complex tasks.

Interview Questions

Here are five common Family Dollar Stores Sales Associate/Cashier interview questions and answers.

1. What would you do if another employee asked you to join them in stealing items from the store?

This question is designed to test your moral compass and how you would respond in a difficult situation. It’s important to be honest about what you would do, but it’s also important to show that you have the ability to make good decisions when faced with challenging situations.

Example: “I would report them immediately. I understand that some people may steal from their employers, but I am not one of those people. If someone asked me to help them steal items from the store, I would tell them no and then report them as soon as possible.”

2. What would you say to customers who were not satisfied with their purchase?

This question can help interviewers understand how you would handle a challenging situation. In your answer, try to show that you are empathetic and willing to help customers resolve their issues.

Example: “If I encountered a customer who was not satisfied with their purchase, I would first apologize for the inconvenience. Then, I would ask them what they were looking for in a product or service. This helps me learn more about their needs so I can find an alternative solution. If it’s possible, I will offer a refund or exchange. If there is no other option, I will make sure they know I am sorry for any inconvenience.”

3. What experience do you have working in retail?

This question can help the interviewer learn more about your retail experience and how it relates to working at a family dollar store. Use your answer to highlight any skills you’ve developed in previous roles that may be transferable to this one, such as customer service or sales skills.

Example: “I have worked in retail for five years now, starting out as a cashier at a local department store before moving on to work at a boutique where I learned how to interact with customers and provide excellent customer service. In my current role, I am responsible for interacting with customers while also helping other employees stock shelves and perform other tasks.”

4. What personality traits make you a good fit for this position?

Employers ask this question to learn more about your personality and how it fits with the company culture. When you answer, try to describe a few of your best traits that relate to working in retail.

Example: “I am very outgoing and friendly, which makes me great at interacting with customers. I also have excellent time management skills, so I can work quickly while still being accurate. Finally, I’m highly motivated by sales goals, so I always do my best to meet or exceed expectations.”

5. Which shift are you available to work?

Employers ask this question to make sure you are available for the hours they need. If you have a specific schedule, let them know what days and times you can work. If you’re flexible, tell them about your availability and how quickly you can respond to any changes in your schedule.

Example: “I am currently only able to work weekdays from 10am-6pm. I’m looking into getting my driver’s license soon, so if that changes, I will be more flexible with my schedule.”


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