Interview

18 Fast Food Interview Questions and Answers

Learn what skills and qualities interviewers are looking for from a fast food worker, what questions you can expect, and how you should go about answering them.

Working in a fast food restaurant can be a great way to make money, but it can also be a great way to learn important skills that will help you in your future career. Fast food employees are responsible for a wide range of tasks, from taking customer orders and cooking food to cleaning the restaurant and taking out the trash.

If you’re looking for a job in a fast food restaurant, you’ll need to be prepared to answer questions about your experience, your skills, and your availability. In this guide, we’ll provide you with a list of common questions that you may be asked in a job interview for a fast food position, as well as suggested answers to help you prepare for your interview.

How well do you work under pressure?

Working in a fast food restaurant can be stressful at times. Employers ask this question to make sure you have the ability to work under pressure and still perform your job well. In your answer, explain that you are able to handle stress well. Share an example of a time when you worked under pressure and how you handled it.

Example: “I am someone who thrives under pressure. I enjoy having many things to do at once because it helps me stay focused on my tasks. At my last job, there were often long lines during lunchtime. This meant we had to prepare orders quickly and efficiently. I enjoyed working in these conditions because I knew I could help my team get through the rush.”

Are you proficient with computers or point-of-sale systems?

Employers may ask this question to see if you have experience with the computer systems they use in their restaurant. If you are interviewing for a position that requires you to work on computers, it’s important to show your interviewer that you know how to use them effectively. When answering this question, make sure to mention any specific programs or software you’re familiar with and explain why you feel confident using them.

Example: “I am very comfortable working on computers. I’ve been using computers since middle school when I started taking online classes. In high school, I took several computer science courses where we learned about different operating systems and various types of software. I’m currently enrolled in an online college program where I take all my classes through the computer.”

Have you worked in fast food before?

Employers ask this question to see if you have experience working in a fast-paced environment. They want to know that you can handle the job’s demands and responsibilities, so it is important to highlight your relevant skills and abilities. If you haven’t worked in fast food before, consider describing another role where you had to work quickly and efficiently.

Example: “I’ve never worked in a fast food restaurant before, but I did work as a barista at a coffee shop for two years. The job required me to multitask between making drinks and serving customers, which helped me develop my time management and organizational skills. I also learned how to prioritize tasks when there are multiple things to do at once.”

What kind of training do you have related to food safety?

Fast food restaurants need to ensure that their employees follow proper food safety procedures. This question helps the interviewer determine whether you have any experience with these policies and procedures. If you do, share your knowledge of how to keep customers safe from contamination. If you don’t have formal training, explain what steps you would take to learn about food safety in this position.

Example: “I’ve worked in a restaurant setting for several years now, so I’m familiar with many of the basic food safety practices. However, I am always looking for ways to improve my skills. In this role, I would be happy to attend any additional training provided by the company.”

What is your availability?

Employers ask this question to make sure you are available for the job. They want someone who can work a full schedule, so they may look at your availability and decide whether or not you’re right for the position. When answering this question, be honest about your availability. If you have other commitments that might prevent you from working a full schedule, let them know what those commitments are.

Example: “I am available Monday through Friday from 10 a.m. until 2 p.m. I also have some evening availability on Tuesdays and Wednesdays from 5 p.m. until close. My weekends are free, but I do have plans every Wednesday night.”

How would you handle a disgruntled or arguing customer?

Working in a fast food restaurant can involve interacting with customers who are upset or angry. Employers ask this question to make sure you have the interpersonal skills and conflict resolution abilities to handle these situations calmly and professionally. In your answer, explain that you would try to diffuse the situation by listening to what they’re upset about and trying to help them resolve their issue.

Example: “I’ve had experience working with upset customers before, so I know how important it is to remain calm and professional when handling these types of interactions. If a customer was upset at me, I would listen to what they were saying and try to understand why they were upset. Then, I would do my best to solve their problem as quickly as possible while remaining polite.”

Do you have plans to pursue a career in fast food, or are you looking for temporary work while pursuing another path?

Employers ask this question to make sure you’re looking for a long-term career in the fast food industry. If you are, they want to know what your goals are and how you plan to achieve them. If you aren’t looking for a long-term career, they want to know if you’ll be able to handle the job while also working toward another goal.

Example: “I’m hoping to pursue a career in fast food management. I’ve been working at my current position for two years now, and I feel like I have learned all I can from my current manager. I am currently taking night classes to get my degree in business administration so that I can apply for an assistant manager position when one becomes available.”

Would you consider yourself a team player?

Employers ask this question to see if you can work well with others. They want to know that you are willing to help your coworkers and support their ideas. When answering, think about a time when you helped someone else in the workplace. Explain how it benefited both of you and what skills you used to help them.

Example: “I definitely consider myself a team player. In my last job, I worked as a server at a restaurant. One night, one of our cooks got sick and couldn’t make it to work. My manager asked me to cover for him while he took care of other things. I agreed because I knew I could do the job. I made sure to communicate with the rest of the kitchen staff, and we all helped each other out to make the night a success”

What is your favorite item on our menu?

This question is a great way to see if you have experience with the restaurant’s menu. It also shows your personality and interests. When answering this question, pick an item that you genuinely enjoy eating or one that you would be excited to make for customers.

Example: “I love the chicken sandwich on your menu. I think it’s so cool how you can customize it by adding different toppings. I’ve tried several of the combinations, but my favorite is the original with lettuce, tomato and ranch dressing.”

What does success look like to you in this position?

This question is an opportunity to show the interviewer that you have a clear idea of what success looks like in this position. You can answer this question by describing your ideal day at work and how it relates to the job’s responsibilities.

Example: “Success for me would be having a full restaurant with happy customers who leave satisfied. I believe that if we provide our customers with quality food and excellent service, they will come back again and again. To achieve this level of success, I would make sure my coworkers are all on the same page when it comes to customer service and efficiency. I would also ensure that everyone has everything they need to do their jobs well.”

How would you handle working in a messy environment?

Working in a fast food restaurant can be messy. Employers ask this question to make sure you’re willing to work in an environment that’s not always clean and organized. They want to know that you’ll still be able to perform your job duties even if the workplace is less than ideal. In your answer, explain that you enjoy working in messy environments. Explain that you are good at multitasking and will be able to keep track of all your tasks while also cleaning up messes as they occur.

Example: “I actually really enjoy working in messy environments. I find it fun to multitask and get everything done quickly. At my last job, we had a lot of customers during lunchtime. It was often very busy and chaotic. I enjoyed being able to help so many people at once. I think I would do well in a similar situation.”

Are you an effective communicator?

Fast food workers need to be able to communicate with customers and coworkers. Employers ask this question to make sure you can do so in a way that is friendly, helpful and informative. When answering this question, think about a time when you had to explain something to someone. Try to pick an example where your communication skills helped the other person understand what you were saying.

Example: “I believe I am an effective communicator because of my experience as a cashier at a retail store. One day, a customer came into the store looking for a specific item. I was helping another customer, but I noticed they were looking around for it. So, I walked over to them and asked if they needed help finding anything. They told me what they were looking for, and I showed them where we kept those items. They thanked me and bought everything they needed.”

Describe a time when you handled a challenging situation at work, and how it turned out.

When answering this question, it can be helpful to include a specific example from your previous work experience. This can help the interviewer understand how you might handle similar situations in their organization.

Example: “At my last job, I was working as a cashier and had a customer who was upset because they didn’t get all of their food. They were very angry with me and started yelling at me about it. I remained calm and apologized for the mistake. Then, I gave them a free meal on us and made sure that they were happy before they left.”

What value do you think you can add to our team?

This question is a great way for employers to learn more about your personality and how you view yourself. When answering this question, it can be helpful to think of specific examples from your previous experience that show what value you can add to the team.

Example: “I believe I am an excellent communicator who can help customers feel welcome in our restaurant. In my last position as a server at a local diner, I helped one customer who was upset with their meal by listening to them and asking questions to understand their concerns. After learning they were celebrating a birthday, I offered to replace their meal or give them a discount on their next visit. They ended up choosing the free meal and left happy.”

How would you handle an upset customer?

Working in a fast food restaurant can involve dealing with customers who are upset about something. Employers ask this question to make sure you have the skills and experience needed to handle these situations calmly and professionally. In your answer, share an example of how you handled a similar situation in the past. Explain that you would use active listening techniques to try to understand what the customer is upset about. Then, apologize for any inconvenience or disappointment they experienced.

Example: “In my previous role as a cashier at a retail store, I had a customer who was upset because we were out of one of their favorite items. I apologized for the inconvenience and offered them a discount on another item. They seemed satisfied with this solution, and I resolved the issue quickly.”

What characteristics do you think are important in a fast food employee?

This question is an opportunity to show the interviewer that you have a strong work ethic and are willing to do whatever it takes to help your team succeed. When answering this question, make sure to highlight qualities like teamwork, communication skills, dependability and customer service.

Example: “I think one of the most important characteristics in a fast food employee is their ability to communicate with customers. I always try my best to be friendly and helpful when taking orders or answering questions about our menu items. Another quality I think is important is dependability. As someone who has worked in the food industry for several years, I know how important it is to show up on time and ready to work every day.”

How would you welcome a customer?

This question can help an interviewer determine how you interact with customers. Use your answer to highlight your customer service skills and ability to be friendly.

Example: “I would greet the customer by name, ask them how they are doing today and welcome them to our restaurant. I would also thank them for choosing us as their dining option. If a customer is waiting in line, I would make sure to acknowledge them and apologize if it takes longer than expected to get their order.”

Do you have any questions for me?

This question is a great opportunity to show your interest in the position and company. Interviewers often ask this question because they want you to feel comfortable asking them questions about their business, so it’s important that you have some prepared beforehand.

Example: “Yes, I do. I noticed that there are several promotions going on right now, including a buy one get one free deal for customers who order online. I’m curious as to how much of an impact these deals have on sales. Do you find that customers take advantage of these offers? Are there any other ways you’ve found to increase sales?”

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