20 Fat Face Interview Questions and Answers

When it comes to interviews, preparation is key. And if you’re hoping to land a job at Fat Face, you’ll need to know how to answer some specific interview questions.

Fat Face is an active lifestyle clothing and accessories retailer, so the company is looking for candidates who are passionate about the outdoors and staying active. In your interview, you’ll need to demonstrate your knowledge of the Fat Face brand and what it represents. You’ll also need to show that you have the customer service skills necessary to provide a great experience to Fat Face shoppers.

To help you prepare, we’ve compiled a list of sample Fat Face interview questions and answers. With these questions and answers in hand, you’ll be ready to take on anything the interviewer throws your way.

Fat Face Interview Process

The interview process at Fat Face is relatively quick and easy, with most interviews lasting around 15 minutes. Crew Member interviews are particularly relaxed, with candidates being asked questions about their previous experience and what they know about the brand. For Sales Associate positions, candidates may be asked to choose an outfit for a fictional customer as part of the interview process.

1. How would you handle a customer who was clearly upset with their purchase?

This question can help interviewers understand how you handle customer service issues and complaints. Use your answer to highlight your problem-solving skills, communication skills and ability to remain calm in stressful situations.

Example: “I once had a customer who was upset with their purchase because the item they received didn’t match the color that was advertised online. I asked them if they would like me to send it back for an exchange or refund. They said they wanted a refund so I processed the return and issued them a full refund within 24 hours of receiving the item. The next day, they sent me a message saying they were happy with the replacement item.”

2. Have you ever worked in retail before? If so, what did you like most/least about it?

This question is a great way for employers to learn more about your retail experience and how you feel about it. If you have worked in retail before, consider what you enjoyed most and least about the job. This can help show an employer that you are honest and willing to be open with them.

Example: “I’ve never actually worked in retail before, but I did work as a cashier at my local grocery store when I was in high school. I liked interacting with customers and helping them find what they were looking for. The thing I disliked most about working there was having to stand all day. I would much rather be able to move around and interact with people.”

3. What do you think are the three most important things to remember when selling clothes and accessories?

This question is a great way to show your knowledge of the industry and how you can apply it to Fat Face. When answering, try to think about what makes customers want to buy from you rather than another retailer.

Example: “I believe that customer service, quality products and competitive prices are the most important things when selling clothes and accessories. If I can provide all three, then my customers will be happy with their purchases and come back for more. In fact, I have had many repeat customers at my previous job because we always made sure to offer these three things.”

4. Do you have any experience using a cash register?

Cash registers are a common piece of equipment in retail stores. Employers ask this question to make sure you have experience using one and that you’re familiar with the basic functions. If you don’t have any cash register experience, consider practicing on your own before your interview.

Example: “I’ve used a cash register at my previous job for three years. I’m comfortable using it to ring up sales, enter discounts and refunds and accept payments from customers. I also know how to use other features like voiding transactions and adding items to customer accounts.”

5. Tell me about yourself. Why should we hire you?

This question is a common one in interviews, and it’s important to be prepared for it. When answering this question, you should provide the interviewer with information about your background that relates to the position. You can also use this opportunity to show enthusiasm for the job by describing what attracted you to the role.

Example: “I am an experienced retail associate who has worked at Fat Face for two years. I have always been passionate about fashion and style, so working here was a natural fit for me. I enjoy helping customers find clothing that makes them feel confident and beautiful. I’m excited to learn more about the company’s goals and how I can help achieve them.”

6. What is your favorite FatFace product and why?

This question is a great way to show your knowledge of the brand and how you can use it to benefit customers. When answering this question, try to choose a product that’s relevant to the position you’re applying for.

Example: “My favorite FatFace product is the ‘I’m Not Lost’ backpack because I love traveling and exploring new places. This backpack has so many pockets and compartments that make it easy to stay organized while on vacation. It also comes in several different colors and patterns, which makes it fun to switch up my style depending on where I am.”

7. What is one thing that you’ve learned from working in retail that you couldn’t live without now?

This question is a great way to show your interviewer that you’ve gained valuable experience from working in retail. When answering this question, think about what skills or values you learned while working at Fat Face and how they have helped you succeed in other aspects of your life.

Example: “One thing I couldn’t live without now after working in retail is my ability to multitask. In the retail industry, it’s important to be able to handle many tasks at once, such as helping customers find items, checking out customers and organizing inventory. These skills are also applicable to most jobs, so I use them every day.”

8. Describe a time where you had to deal with an irate customer.

An interviewer may ask this question to assess your customer service skills. This is because working in retail often involves interacting with customers, and it’s important that you can do so effectively. In your answer, try to demonstrate how you would handle a difficult situation like this one.

Example: “I once had a customer who was upset about the shipping time of their order. I explained our company policy on shipping times and offered them a discount code for their next purchase as an apology. They were satisfied with my response and left the store happy.”

9. How many hours per week are you available to work?

Employers ask this question to make sure you’re available for the hours they need. They also want to know if your schedule is flexible enough to work with their needs. Before your interview, find out what days and times the company needs employees. Make sure that your availability matches up with those requirements.

Example: “I am available to work from 9 a.m. to 5 p.m., Monday through Friday. I can also work some Saturdays, but only during the summer months when my children are out of school.”

10. Where do you see yourself in 5 years?

Employers ask this question to see if you have a plan for your career. They want to know that you are motivated and driven, so they can be sure you will stay with the company for some time. When answering this question, it is important to show that you are ambitious but realistic. You should also mention any goals you have for yourself or the company.

Example: “I would like to continue working in retail management. I am passionate about customer service and helping people find clothes that make them feel confident. In five years, I hope to be managing my own store. I think Fat Face has great potential, and I would love to help grow the brand.”

11. Are you comfortable working on your feet all day?

Fat Face employees work in a retail environment, so they need to be able to stand for long periods of time. Employers ask this question to make sure you’re physically capable of doing the job. In your answer, let them know that you can do this and why you are comfortable standing all day.

Example: “I am very comfortable working on my feet all day. I have worked as a sales associate at a clothing store for three years now, so I’m used to being on my feet all day. I also enjoy interacting with customers and helping them find what they’re looking for.”

12. Can you tell us more about how you handled a difficult situation with a customer?

This question can help the interviewer understand how you handle customer service challenges and whether you have any experience working in retail. Use your answer to highlight a specific situation where you helped resolve a conflict with a customer or helped them find what they were looking for.

Example: “In my last position, I had a customer who was upset because she ordered a shirt that didn’t arrive on time. She called me multiple times about it, but I explained that we couldn’t guarantee delivery dates and that sometimes shipping takes longer than expected. After explaining this to her several times, she finally understood and said she would order from us again. It’s important to be patient when handling customers so that you can diffuse situations like this one.”

13. What steps do you take if you notice that a team member isn’t meeting standards?

This question can help interviewers understand how you handle conflict and your ability to manage a team. When answering, it can be helpful to mention a specific situation where you helped a colleague improve their performance or meet standards.

Example: “If I notice that a team member isn’t meeting standards, I first try to speak with them in private about the issue. If they’re aware of the problem but unable to fix it, I’ll offer my assistance as a mentor or resource for additional training. In this case, I would also let my manager know so we could discuss other options.”

14. When is the last time you went above and beyond for a customer?

This question can help the interviewer get a better sense of your customer service skills. When answering, it can be helpful to mention a specific situation and how you helped the customer.

Example: “When I worked at my previous job, we had a customer who was looking for a certain type of hat that we didn’t have in stock. I looked online and found one that would work, but it was out of stock as well. I called around different stores until I found one that had the hat in stock. The customer was so happy with their purchase, and they even posted about our store on social media.”

15. What do you think are the most important qualities of a good manager?

This question is a great way to show your leadership skills and how you would manage a team. A good manager should be able to motivate their employees, communicate effectively and solve problems when they arise.

Example: “I think the most important quality of a good manager is being approachable. Employees need to feel comfortable coming to their managers with questions or concerns. I also think it’s important for managers to have strong communication skills so that they can clearly relay information to their teams. Finally, I believe it’s essential for managers to be organized and detail-oriented because this helps them keep track of all company operations.”

16. What would you do if you noticed someone stealing from the store?

This question is a behavioral one that allows you to demonstrate your problem-solving skills and ability to act quickly in an emergency situation. When answering this question, it can be helpful to provide specific details about the incident so the interviewer can understand how you would react if faced with such a scenario.

Example: “If I noticed someone stealing from Fat Face, I would first try to stop them by asking them to return the item or leave the store. If they refused, I would call for security or management immediately. In my experience as a sales associate at another retailer, I once had to deal with a shoplifter who was trying to steal several items. I calmly asked her to put the items back on the shelf, but she refused. I then called for security, who escorted her out of the store.”

17. What would you say is your biggest strength? Biggest weakness?

Employers ask this question to learn more about your personality and how you view yourself. They want to know what skills you have that will help you succeed in the role, but they also want to make sure you are aware of any areas for improvement.

Example: “My biggest strength is my ability to work well with others. I am a very friendly person who enjoys making new friends and helping people feel comfortable. My weakness would be my attention to detail. While I do my best to proofread everything I write or type, sometimes I miss small mistakes. I plan on taking an online course to improve my grammar and spelling.”

18. How long will it take you to get here if hired?

Employers ask this question to make sure you’re willing to travel for the job. If they are looking to hire someone in a specific area, they want to know that you’ll be able to get there on time and ready to work. In your answer, let them know how long it will take you to drive or take public transportation to their location.

Example: “I live about an hour away from here, so I would plan to arrive at least 30 minutes before my scheduled start time. I have experience driving in rush hour traffic, so I’m confident I can still arrive on time even if there is a delay.”

19. Do you prefer working alone or in a group?

This question can help an interviewer determine how you might fit into the company culture. If a company has a strong team-oriented culture, they may want to know that you’re willing to work with others and collaborate on projects. If a company is more independent in their approach, they may be looking for someone who prefers working alone.

Example: “I prefer working in groups because I find it’s easier to bounce ideas off of other people and get feedback from them. However, I also enjoy working independently because I feel like I can focus better when I’m not distracted by other people.”

20. Our company values teamwork, can you give us an example of a time when you demonstrated this value at work?

Teamwork is an important value for many employers, and they may ask this question to see if you have experience working in a team. When answering this question, it can be helpful to think of a time when your teamwork skills helped achieve a goal or solved a problem at work.

Example: “At my previous job, I worked with a small team that was responsible for creating new designs for the company’s clothing line. One day, we were all sitting together brainstorming ideas when one of us suggested using a specific color scheme. We all agreed, but then another person said that color scheme would clash with some of our current products. So, we decided to use different colors on those items instead. By collaborating like this, we were able to come up with a great idea that everyone liked.”