20 Fazoli’s Interview Questions and Answers

Fazoli’s is an American fast casual restaurant chain specializing in Italian cuisine. The company was founded in Lexington, Kentucky, in 1988 and has since expanded to over 200 locations across the United States.

If you’re hoping to land a job at Fazoli’s, you can expect to be asked a variety of questions about your experience, qualifications, and availability. In this guide, we’ve compiled a list of sample Fazoli’s interview questions and answers to help you prepare for your interview.

Fazoli’s Interview Process

The interview process at Fazoli’s is generally pretty quick and easy. Most applicants will only have to go through one in-person interview before being hired on. However, some positions may require additional interviews. Overall, the interview process is fairly straightforward and applicants should not expect any difficult or unexpected questions.

1. How would you handle a customer who was unhappy with their order?

Fazoli’s is a fast-food restaurant, so you may encounter customers who are unhappy with their order. Employers ask this question to make sure you can handle customer complaints and turn them into positive experiences. In your answer, explain how you would use your communication skills to resolve the situation. Show that you value the customer’s experience and want to do everything you can to ensure they leave happy.

Example: “I understand that mistakes happen, but I also know that it’s important to apologize for any errors. If a customer was unhappy with their order, I would first listen to what they had to say. Then, I would offer to remake their meal or give them a discount on their next visit. I believe that by being empathetic and offering solutions, I can help turn an unhappy customer into a loyal one.”

2. What is your experience working in a fast-paced environment?

Working in a fast-paced environment is common for many restaurant positions. Employers ask this question to make sure you are comfortable working under these conditions and that you have the skills necessary to succeed. In your answer, share an example of how you handled a similar situation in the past.

Example: “I worked as a server at a busy restaurant for three years. During my time there, I learned how to multitask while still providing excellent service. I can handle multiple tables at once and communicate with other servers when needed. I also know how to prioritize tasks so I can get them done quickly.”

3. Do you have any experience working in the food industry?

Employers ask this question to see if you have any experience working in a fast-paced environment and how well you can work with others. If you do not have any experience, you can talk about your previous job and how it relates to the position.

Example: “I worked as a server at a local restaurant for three years before I applied here. The restaurant was very busy during lunch and dinner hours, so I learned how to multitask and prioritize my tasks. I also developed excellent customer service skills because I had to interact with customers all day long.”

4. Are you comfortable standing for long periods of time?

Fazoli’s is a fast-paced environment, and servers are often on their feet for long periods of time. Employers ask this question to make sure you’re physically prepared for the job. In your answer, let them know that you can stand for long periods of time without getting tired. Explain that you have good stamina and endurance.

Example: “Yes, I am very comfortable standing for long periods of time. Throughout my career as a server, I’ve worked in many different restaurants with varying work environments. Some places were more hectic than others, but I always managed to keep up. I’m used to being on my feet all day, so I don’t think it would be an issue.”

5. Tell me about a time when you had to multitask and prioritize tasks, how did you manage it?

Fazoli’s is a fast-paced restaurant that requires employees to multitask and prioritize tasks. This question helps employers determine if you have the skills necessary to succeed in this environment. Use your answer to highlight your ability to work quickly while still maintaining quality results.

Example: “In my previous role, I had to manage multiple customers at once while also ensuring food orders were accurate and delivered on time. To do this, I used checklists to ensure I didn’t forget any steps when taking an order or delivering food. I also prioritized customer service over food preparation so that I could provide excellent service to all of our guests.”

6. When were you able to resolve a problem within work that you’ve been unable to resolve before?

This question can help the interviewer understand how you approach challenges and solve problems. Use examples from your previous work experience to highlight your problem-solving skills, ability to adapt to change and creativity.

Example: “At my last job, I was responsible for ordering supplies for the restaurant. One day, we ran out of napkins, which is a common occurrence. However, this time, there were no more napkins in the entire store. I had to find a solution quickly because customers needed napkins to eat their food. I called other locations within our chain to see if they had any extra napkins. Luckily, one location had an extra box that they could send over. We used those napkins until we received our next shipment.”

7. Describe a situation where you had to deal with an irate customer.

An interviewer may ask this question to see how you handle stressful situations. They want to know that you can remain calm and professional when faced with a challenging customer. In your answer, try to focus on the steps you took to resolve the situation.

Example: “When I worked at my previous restaurant, we had a regular customer who would often get upset about our wait times. One day, he came in for lunch and was very rude to me when I greeted him. He asked if we were busy, and I told him it was a little slow. He then proceeded to tell me that he should be seated right away because he always came in during his lunch break. I calmly explained that there were other customers ahead of him, but I would seat him as soon as possible.”

8. Give me an example of a time when you went above and beyond for a customer.

This question is a great way to show your potential employer that you are willing to go the extra mile for customers. When answering this question, it can be helpful to think of a time when you went above and beyond for a customer and how it positively impacted their experience at Fazoli’s.

Example: “When I was working as a server at a local restaurant, one of my tables had an issue with their food. The family ordered spaghetti and meatballs, but they were missing the meatballs. Instead of just bringing out more spaghetti, I offered to bring them another meal on the house. They were so appreciative of my offer and said they would definitely come back again.”

9. Do you enjoy working as part of a team?

Fazoli’s is a fast-paced environment where you’ll be working with other employees to ensure customers receive their orders quickly. Employers ask this question to make sure you’re comfortable working in a team setting and that you have the necessary communication skills to work well with others. In your answer, explain why teamwork is important to you and share an example of a time when you worked well as part of a team.

Example: “I love working as part of a team because it allows me to learn from my coworkers while also helping them out. I find that by helping each other out, we can all achieve our goals more efficiently. At my last job, I was on a team of three people who were responsible for making salads. One day, one of my teammates wasn’t feeling well, so I helped her complete her portion of the salad station while my other teammate helped me.”

10. Why do you want to work at Fazoli’s?

This question is a great way for employers to learn more about your interest in their company. They want to know that you have done some research on the organization and are excited about working there. When preparing for this question, make sure you read through the job description and highlight any aspects of the role that excite you. Consider also reading reviews online from customers who have visited Fazoli’s locations. This can help you understand what it’s like to work at the restaurant chain.

Example: “I’ve always been interested in working in the food service industry. I love interacting with people and making them happy by providing delicious meals. After looking into Fazoli’s, I learned that you provide an excellent customer experience. Your employees seem to genuinely care about the happiness of your guests. I would love to be part of such a positive team.”

11. Are you available to work on weekends?

Fazoli’s is open for lunch and dinner on weekdays, but it also offers breakfast and lunch options on the weekends. The interviewer wants to know if you’re available to work when they need you. If you are, explain that you enjoy working in a fast-paced environment.

Example: “I am available to work on weekends. I actually prefer working during peak hours because it gives me an opportunity to interact with more customers. In my last position, I was often scheduled for weekend shifts. I enjoyed being able to serve families who were out enjoying their day. It made me feel like I was making a difference.”

12. Have you worked in the restaurant business before? If so, what type of position(s)?

Employers ask this question to learn more about your experience in the restaurant industry. If you have previous experience, share what type of work you did and how it prepared you for a position at Fazoli’s. If you don’t have any prior experience, explain why you’re excited to start working in the food service industry.

Example: “I worked as a server at a local restaurant while I was going to college. It was my first job out of high school, so I learned a lot about customer service and teamwork. The restaurant also had an open kitchen concept, which helped me understand the importance of quality ingredients and preparation.”

13. What are your strengths and weaknesses?

Employers ask this question to learn more about your personality and how you view yourself. They want to know that you are honest, but also confident in your abilities. When answering this question, be sure to highlight a few strengths while only mentioning one or two weaknesses.

Example: “I am extremely organized and detail-oriented. I always make sure to follow the rules and regulations of my previous employers, which has led me to consistently meet deadlines and expectations. My weakness is that sometimes I can get overwhelmed with too many tasks at once. If there are multiple projects due on the same day, I try to prioritize them so I can complete each task efficiently.”

14. How well can you handle stress?

Working in a fast-paced environment can be stressful. Employers ask this question to make sure you have the skills and personality to handle stress well. Before your interview, think about how you’ve handled stressful situations in the past. Think of an example that shows you’re able to stay calm under pressure.

Example: “I’m someone who is naturally calm and collected. I find that when things get hectic, it’s my time to shine. In my last job as a server, we had a rush during our lunch rush. We were short on staff, so I helped out with taking orders and bringing food to tables. It was quite busy, but I stayed calm and focused. I made sure all customers got their food quickly and efficiently.”

15. How do you define excellent customer service?

Fazoli’s is a fast-casual Italian restaurant chain that prides itself on excellent customer service. Your answer to this question will show the interviewer how you define and practice excellent customer service. Use examples from your previous experience in which you provided great customer service.

Example: “Excellent customer service means providing customers with an enjoyable dining experience. I believe it starts with greeting customers as they enter the restaurant, making eye contact and smiling. It also involves being attentive to their needs while they’re at the restaurant. For example, if someone asks for more napkins or ketchup, I make sure to get them what they need right away. Another important part of excellent customer service is resolving any issues quickly and efficiently.”

16. Can you tell me about a time when you made a mistake? How did you correct it?

Employers ask this question to see how you respond to mistakes and learn from them. They want to know that you can take responsibility for your actions, apologize when necessary and move forward with a positive attitude. When answering this question, be honest about the mistake you made and explain what steps you took to correct it.

Example: “When I was working as a server at a local restaurant, I accidentally gave a customer their meal before they ordered. I immediately apologized and offered to give them a free dessert or appetizer on my next shift. The customer accepted my offer and seemed satisfied with my response. In the future, I would make sure to double-check orders before bringing food to customers.”

17. Provide an example of a time when you used good judgment and logic in solving a problem.

Employers ask this question to learn more about your problem-solving skills. Use examples from previous jobs or describe a time when you helped someone solve a problem.

Example: “At my last job, I noticed that the restaurant was running low on supplies. I asked my manager what we should do and she said it would be best if we ordered more food. However, I knew that ordering too much food could lead to waste. So, I decided to call some of our regular customers to see how often they visited the restaurant. After calling 10 customers, I found out that most people came to the restaurant twice per week. Based on this information, I calculated how many meals we needed to prepare each day.”

18. What is your favorite menu item from our store?

This question is a great way to see if you have experience with our menu. It also helps the interviewer determine whether or not you are familiar with our brand and what we offer. When answering this question, it’s important to be honest about your favorite item but also explain why you like it. This shows that you enjoy the food from Fazoli’s and can relate to customers who may order the same thing.

Example: “My favorite menu item would have to be the Chicken Parmesan Sandwich. I love Italian food, so I’m always looking for new ways to incorporate it into my diet. The sandwich has all of the flavors of an Italian dish without being too heavy. Plus, it’s something I could eat on-the-go when I don’t have time to sit down for a full meal.”

19. How would you describe your leadership style?

Fazoli’s is a fast-paced environment where employees need to work together as a team. Your answer should show that you are willing to take on leadership responsibilities and help your coworkers succeed.

Example: “I believe in being an approachable leader who treats my staff members with respect. I try to be available for questions or concerns, but also give them the freedom to make decisions when appropriate. I think it’s important to find a balance between giving orders and allowing people to use their own judgment. In my last position, I was promoted to shift manager after only six months of working there. My coworkers told me they appreciated how much I valued their opinions and ideas.”

20. How do you feel about working overtime?

Fazoli’s is a fast-paced environment, and the interviewer may want to know if you’re willing to work overtime when necessary. If you have any concerns about working late hours or weekends, be honest with your answer.

Example: “I’m happy to work overtime as needed. I understand that in this industry, it can be difficult to find enough staff to cover all of our shifts. However, I do prefer to keep my overtime to a minimum. In my last job, I worked an extra shift once a week for two months while we were short-staffed. It was challenging to balance my personal life during those times, but I learned how to manage my time better.”