25 Fedex Driver Interview Questions and Answers

FedEx is a well-known package delivery company. As a FedEx driver, you would be responsible for delivering packages to businesses and homes. This is a full-time job that often requires working long hours, including weekends and holidays.

Before you can start your new job as a FedEx driver, you’ll need to go through a job interview. During the interview, you’ll be asked a variety of questions about your experience as a driver, your driving record, and your availability. You’ll also be asked questions about your customer service skills and your knowledge of the FedEx shipping process.

To help you prepare for your interview, we’ve put together a list of common questions and answers. Review these questions and answers so you’ll know what to expect and how to best answer the interviewer’s questions.

1. Are you a team player?

Teamwork is an important skill for FedEx drivers. Team members must work together to ensure packages are delivered on time and in good condition. Employers ask this question to see if you have experience working as part of a team. Use your answer to explain that you enjoy collaborating with others. Explain that you’re willing to take direction from your supervisor or other team members.

Example: “Absolutely! I understand the importance of working together as a team to achieve success. Throughout my career, I have always been eager to collaborate with others and take on new tasks that help contribute to the overall mission. Working in teams allows us to leverage each other’s strengths and weaknesses to create something greater than what any individual could accomplish alone. I am confident that I can bring this same attitude to your team here at Fedex.”

2. What are your greatest strengths as a driver?

Employers ask this question to learn more about your personality and how you would fit into their company culture. They want drivers who are friendly, hardworking and dependable. When answering this question, think of a few specific examples that show these traits.

Example: “My greatest strengths as a driver are my attention to detail and my commitment to safety. I have an excellent driving record, with no moving violations or accidents in the past five years. I’m also very organized when it comes to planning routes, ensuring that deliveries arrive on time and safely. I take pride in being able to navigate through traffic quickly and efficiently while still following all applicable laws and regulations.

I’m also highly experienced in customer service, which is essential for any Fedex Driver position. I understand how important it is to provide customers with a positive experience and always strive to exceed their expectations. I’m comfortable interacting with customers in person and over the phone, and am adept at problem solving and resolving customer complaints.”

3. How would you handle a situation where you were running late and needed to speed to finish your route on time?

Employers ask this question to make sure you understand the importance of following speed limits and driving safely. They want to know that you can balance safety with efficiency when it comes to driving. In your answer, explain how you would use your knowledge of local traffic laws to drive as fast as possible while still being safe.

Example: “If I were running late and needed to speed to finish my route on time, I would first assess the situation. If there was an emergency that required me to get to a certain location quickly, I would prioritize safety over speed. I would make sure that I am driving safely and following all traffic laws while still trying to reach my destination in a timely manner.

If it wasn’t an emergency, I would look for ways to maximize efficiency. This could include planning out my route ahead of time so that I can take the most direct path possible, or using GPS navigation to find the fastest route. I would also be mindful of any potential delays such as traffic or construction, and plan accordingly. Finally, I would communicate with my supervisor if necessary, so they are aware of the situation and can provide assistance if needed.”

4. What is your experience with driving large vehicles?

This question is a good way for the interviewer to assess your experience driving large vehicles and how you feel about it. If you have no prior experience, you can talk about what you would do if you were faced with this situation.

Example: “I have extensive experience driving large vehicles. I have been a FedEx driver for the past five years, and during that time I have become very familiar with operating delivery trucks of all sizes. I am comfortable navigating city streets as well as rural roads, and I always take extra precautions to ensure safety while on the road. I also understand the importance of following all traffic laws and regulations when operating a vehicle of this size.

In addition to my professional experience, I have held a valid commercial driver’s license since I was 18. This has allowed me to gain even more experience driving larger vehicles in different settings. I am confident in my ability to safely operate any truck or van assigned to me.”

5. Provide an example of a time when you had to deal with a difficult customer and how you resolved the issue.

Interviewers may ask this question to assess your customer service skills. They want to know how you can handle a challenging situation and still maintain professionalism. In your answer, try to highlight your problem-solving skills and ability to remain calm in stressful situations.

Example: “I once had a customer who was extremely unhappy with the delivery time of their package. They were adamant that it should have arrived sooner and demanded an explanation for why it hadn’t. I took the time to explain the situation in detail, including any delays due to traffic or weather conditions. I also apologized for any inconvenience caused by the delay.

In order to resolve the issue, I offered them a discount on their next shipment as a gesture of goodwill. This seemed to satisfy the customer, and they thanked me for my professionalism and understanding. In the end, I was able to turn a potentially negative experience into a positive one, which is something I take pride in doing.”

6. If you saw a pedestrian walking in the road, would you stop to help them?

This question is a good way to test your empathy and compassion. It can also show the interviewer how you would interact with customers in similar situations. In your answer, try to describe what steps you would take to help the pedestrian safely cross the road.

Example: “Absolutely. Safety is always my top priority when I’m driving for Fedex. If I saw a pedestrian walking in the road, I would stop to help them. Not only would I make sure they were safe and out of harm’s way, but I would also take the time to explain why it’s important to stay off the roads while vehicles are present. As a professional driver, I understand that pedestrians have just as much right to be on the road as drivers do, so I would want to ensure that everyone was aware of their surroundings and following safety protocols.”

7. What would you do if you noticed a mechanical issue with your vehicle while on the road?

This question is a way for the interviewer to assess your problem-solving skills and ability to make decisions quickly. Your answer should show that you can think critically, communicate clearly and act decisively in high-pressure situations.

Example: “If I noticed a mechanical issue with my vehicle while on the road, I would take immediate action to ensure that my route is completed safely and efficiently. First, I would assess the situation to determine if it was something minor or more serious. If it was something minor, such as a loose part or low tire pressure, I would address the issue myself. However, if it was something more serious like an engine malfunction, I would contact Fedex customer service for assistance and follow their instructions. In either case, I would also document the incident in order to keep track of any potential issues. Finally, I would make sure to inform my supervisor so they are aware of the situation.”

8. How well can you read maps and follow directions while driving?

This question can help the interviewer determine your ability to read maps and follow directions while driving. It can also show them how you might handle a delivery that requires you to navigate through an unfamiliar area. Use examples from past experiences where you’ve used maps or navigation systems to find locations, and explain what steps you took to ensure you arrived at your destination safely.

Example: “I am an expert Fedex driver and I have a great sense of direction. I can read maps easily and follow directions accurately while driving. I always plan my routes ahead of time to ensure that I’m taking the most efficient route possible. I also make sure to double-check any new addresses or locations before I start my deliveries, so I know exactly where I’m going when I get there. In addition, I use GPS technology whenever available to help me stay on track. This helps me save time and money by avoiding unnecessary detours and delays.”

9. Do you have a valid driver’s license?

The interviewer will likely ask this question to ensure that you have the necessary qualifications to drive a Fedex truck. If you do not have a driver’s license, explain why and what other means of transportation you use.

Example: “Yes, I do have a valid driver’s license. In addition to that, I also have extensive experience as a Fedex Driver. I am familiar with the routes and regulations of driving for Fedex, and I understand the importance of safety and timeliness when it comes to delivering packages.

I take pride in my work and always strive to provide excellent customer service. I am organized and detail-oriented, which allows me to stay on top of all deliveries and ensure that they are delivered on time and without any issues. I am also comfortable using technology such as GPS navigation systems and scanners to help make sure that each package is properly tracked and accounted for.”

10. When is it appropriate to call a dispatch for help?

This question can help the interviewer determine how you handle challenging situations on the job. Use your answer to highlight your problem-solving skills and ability to adapt to unexpected circumstances.

Example: “It is important to know when it is appropriate to call dispatch for help. As a Fedex driver, I understand that communication with the dispatcher is key in order to ensure efficient delivery of packages. When encountering an issue on the road such as traffic delays or mechanical issues, I would always contact dispatch immediately so they can provide assistance and update any necessary information. If I am running late due to unforeseen circumstances, I will also contact dispatch to let them know my estimated time of arrival. Furthermore, if I have any questions about routes or delivery instructions, I will reach out to dispatch for clarification. In short, I believe it is always best practice to stay in close communication with dispatch in order to ensure timely and accurate deliveries.”

11. We want our drivers to be safe and healthy. What is the best way to avoid fatigue while driving?

This question is a great way to assess the applicant’s knowledge of safe driving practices. It also shows how they prioritize their own health and safety while on the job. In your answer, explain that you want to make sure drivers are getting enough sleep before starting their shifts. You can also mention that it’s important for them to take breaks during long drives.

Example: “Safety is always my top priority when I’m behind the wheel. To avoid fatigue while driving, I make sure to get plenty of rest before a long drive and take regular breaks throughout the journey. I also ensure that I am well-hydrated and have healthy snacks on hand for energy boosts. Finally, I stay alert by listening to music or podcasts and taking in the scenery around me. These strategies help keep me focused and energized so that I can safely complete my route.”

12. Describe your experience with operating large trucks.

This question is a great way to assess your experience with driving large vehicles. Employers ask this question because they want to know if you have the skills and knowledge necessary to operate their company’s trucks. In your answer, try to describe what type of truck you’ve driven in the past and how comfortable you are operating it.

Example: “I have over 10 years of experience operating large trucks. I have a Class A Commercial Driver’s License, and I am familiar with the rules and regulations that come along with driving these vehicles. During my time as a Fedex driver, I have driven a variety of different types of large trucks, including box trucks, flatbeds, and tractor trailers.

I understand the importance of safety when it comes to operating large trucks, and I always take the necessary precautions to ensure that I’m following all traffic laws and regulations. I also make sure to inspect my vehicle before each shift to ensure everything is in working order. Finally, I stay up-to-date on any new technology or advancements related to trucking, so I can be an efficient and safe driver.”

13. What makes you an ideal candidate for FedEx?

This question is a great way for the interviewer to learn more about your qualifications and how they relate to FedEx. When answering this question, it can be helpful to mention specific skills or experiences that you have that are relevant to the job.

Example: “I believe I am an ideal candidate for FedEx because of my extensive experience as a driver and my commitment to providing excellent customer service. As a former Fedex driver, I have developed the skills necessary to safely and efficiently deliver packages in a timely manner. My knowledge of the company’s policies and procedures allows me to quickly adapt to any changes that may occur during the course of my duties.

In addition, I take great pride in delivering exceptional customer service. I understand how important it is to provide customers with accurate information about their deliveries and ensure that they are satisfied with the service they receive. I always strive to go above and beyond when interacting with customers, making sure that their needs are met and that they feel valued by the company.”

14. Which driving techniques do you use to save fuel?

Fuel costs are a significant part of operating a delivery truck. Employers ask this question to make sure you know how to drive efficiently and save money for their company. In your answer, explain which driving techniques you use to conserve fuel. You can also mention any certifications or training you have that allows you to be more efficient on the road.

Example: “I understand the importance of saving fuel while driving, and I have developed a few techniques to help me do so. First, I always make sure my vehicle is properly maintained. This includes checking tire pressure regularly and making sure all fluids are at their correct levels. Secondly, I practice smooth acceleration and deceleration when possible. By avoiding sudden stops and starts, I can save fuel by not having to use as much energy to get up to speed again. Finally, I try to plan my route ahead of time in order to avoid traffic and unnecessary turns. Taking the most direct path helps reduce the amount of fuel used.”

15. What do you think about the new laws that require drivers to stay behind the wheel while on the road?

This question is a way for the interviewer to assess your knowledge of driving laws and how you feel about them. It’s important to show that you understand these laws and are willing to follow them, even if they’re inconvenient.

Example: “I think the new laws requiring drivers to stay behind the wheel while on the road are a great idea. As a professional driver, I understand that safety is of utmost importance and these laws help ensure that all drivers remain alert and focused on the task at hand. It also helps reduce the risk of distracted driving which can lead to serious accidents.

Additionally, as a Fedex Driver, I’m familiar with the company’s policies regarding safe driving practices. I take pride in my ability to adhere to those policies and make sure that I’m always following the law when it comes to staying behind the wheel. I’m confident that I can continue to provide excellent service for your company while adhering to these regulations.”

16. How often do you perform routine vehicle maintenance?

This question can help the interviewer determine your mechanical skills and attention to detail. It’s important for drivers to keep their vehicles in good condition, so you should mention any specific maintenance you perform regularly.

Example: “I take vehicle maintenance very seriously and I make sure to perform routine maintenance on my vehicles regularly. Before each shift, I check the oil, tires, brakes, and lights of my vehicle to ensure that it is in proper working order. I also keep up with regular scheduled maintenance such as changing the oil every 3,000 miles or so. Finally, if I ever notice any issues while driving, I immediately address them and get them fixed right away.”

17. There is a package that needs to be delivered quickly, but the address is hard to read. What would you do?

This question is designed to test your problem-solving skills. It also shows the interviewer how you would react in a challenging situation. Your answer should show that you can remain calm and focused, even when faced with a challenge.

Example: “If I were presented with a package that needed to be delivered quickly but the address was hard to read, I would take several steps to ensure it is delivered on time. First, I would reach out to the sender and ask for clarification on the address. If they are unable to provide more information, I would use my experience as a Fedex driver to locate the address using other resources such as Google Maps or GPS. I would also contact local businesses in the area to see if anyone recognizes the address. Finally, I would call the recipient of the package to confirm their address and make sure I am delivering to the right place. With my knowledge of the routes and streets in the area, I am confident I can find the correct address and deliver the package on time.”

18. What strategies do you use to stay organized while on the road?

This question can help the interviewer determine how you plan your day and manage your time. Your answer should show that you have a system for staying on track while driving, such as using a planner or scheduling software.

Example: “I understand the importance of staying organized while on the road as a Fedex Driver. To ensure I stay organized, I use several strategies.

The first strategy is to plan my route in advance. This allows me to map out the most efficient route and make sure that all packages are delivered on time. I also create checklists for each delivery so that I can keep track of which packages have been delivered and which ones still need to be dropped off.

Additionally, I always double-check the address before leaving the warehouse to make sure I’m headed to the right place. Finally, I take regular breaks throughout the day to rest and recharge. This helps me stay focused and alert while driving.”

19. Describe a time when you had to think quickly and solve a problem in order to complete your route successfully.

This question can help the interviewer determine how you respond to challenges and whether you have any experience with problem-solving. Use examples from your previous job or a time when you helped someone else solve a problem.

Example: “I was recently driving my Fedex route when I encountered an unexpected road closure. This posed a big problem for me as it meant that I had to find another way around the closure in order to complete my deliveries on time.

In order to solve this problem, I quickly assessed the situation and thought of alternative routes that would get me back on track. After considering all of my options, I decided to take a detour through a residential area which allowed me to bypass the closed road. By doing so, I was able to successfully complete my route without any delays.

This experience taught me the importance of being prepared for anything while out on the job. It also showed me how important it is to think quickly and be resourceful when faced with unexpected obstacles.”

20. How do you maintain communication with the dispatch team while out on the road?

This question can help the interviewer understand how you interact with your team and how you use technology to stay safe while driving. Use examples from past experiences to show that you are comfortable using communication devices and apps to communicate with others.

Example: “I understand the importance of maintaining communication with the dispatch team while out on the road. To ensure that I stay in contact, I use a variety of methods. First and foremost, I always make sure to keep my cell phone charged and within reach so that I can easily answer calls or texts from dispatch. Secondly, I have an onboard computer system installed in my vehicle which allows me to receive emails and messages from dispatch. Finally, I also carry a two-way radio for emergency situations where I need to communicate quickly with dispatch.”

21. Do you have experience working with multiple delivery vehicles at once?

This question can help the interviewer determine your experience with driving multiple vehicles at once. If you have previous experience, share a story about how it helped you complete your job more efficiently. If you don’t have any experience working with multiple delivery vehicles, explain why and what steps you would take to learn this skill if hired.

Example: “Yes, I have experience working with multiple delivery vehicles at once. During my time as a Fedex driver, I was responsible for managing up to three different delivery routes simultaneously. This required me to be organized and efficient in order to ensure that all packages were delivered on time.

I also had to stay up-to-date on the latest safety regulations and best practices when operating multiple vehicles. I took pride in ensuring that all of my deliveries were completed safely and without incident. My attention to detail and commitment to safety enabled me to deliver packages quickly and efficiently while maintaining a high level of customer satisfaction.”

22. How would you handle a situation where you were asked to deliver something that was too large for your vehicle?

This question can help the interviewer determine how you would handle a challenging situation and whether you have experience with this type of problem. Use examples from your previous work to show that you know how to solve problems on the job.

Example: “If I were asked to deliver something that was too large for my vehicle, I would first assess the situation and determine if there is a way to safely transport the item. If it can be broken down into smaller pieces or rearranged in some way, then I would do so. If not, I would contact my supervisor and explain the situation. I would also reach out to other drivers within the company to see if they have a larger vehicle available that could accommodate the delivery. Finally, I would work with my supervisor to find an alternate solution such as hiring a third-party delivery service or renting a larger vehicle. Ultimately, I am committed to finding a safe and efficient solution to ensure that the customer’s needs are met.”

23. Explain how you ensure safety standards are met when delivering packages.

The interviewer may ask this question to assess your awareness of safety standards and how you apply them in the workplace. Use examples from past experiences that show your commitment to following company policies and procedures, as well as upholding industry regulations.

Example: “Safety is always my top priority when delivering packages. I make sure to follow all safety protocols and regulations set by Fedex, as well as any local laws that may apply. Before I begin a delivery route, I review the instructions carefully and familiarize myself with the area. I also inspect my vehicle for any mechanical issues or defects before beginning my journey.

When on the road, I practice defensive driving techniques such as maintaining a safe speed, keeping a proper distance from other vehicles, and using turn signals appropriately. I also take extra caution in bad weather conditions, such as snow, rain, and fog. Finally, I always wear protective gear while loading and unloading packages, including gloves, eye protection, and steel-toed boots.

By following these safety standards, I can ensure that each package arrives safely and on time.”

24. Describe your experience with using GPS navigation systems.

This question can help the interviewer determine your comfort level with using technology and how you might use it to benefit their company. Use examples from previous jobs or describe what you would do if you didn’t have experience with GPS navigation systems.

Example: “I have extensive experience with using GPS navigation systems. I have been a Fedex driver for over five years, and during that time I have become very familiar with the various types of GPS navigation systems available. I am comfortable navigating through unfamiliar areas, as well as finding alternate routes in order to avoid traffic or other obstacles. I understand how to use the tools provided by the system to find the most efficient route, including avoiding toll roads when possible.

In addition, I have also used my own personal GPS navigation system while on vacation trips. This has allowed me to explore new places without getting lost or wasting time trying to figure out directions. My familiarity with these systems allows me to quickly adjust to any changes in the environment, such as construction detours or road closures.”

25. What is the most important thing you learned from previous driving jobs?

This question can help the interviewer get a better idea of your experience and how it has helped you become a more effective driver. You can use this opportunity to highlight any skills or knowledge that you have gained from previous driving jobs, such as customer service, time management or safety procedures.

Example: “I believe the most important thing I learned from my previous driving jobs is how to provide excellent customer service. As a Fedex driver, it’s essential to be able to interact with customers in a friendly and professional manner. My experience has taught me that providing great customer service can make all the difference when delivering packages.

Additionally, I have also developed strong time management skills while on the job. Being able to accurately estimate delivery times and plan routes efficiently are key components of being an effective driver. This skill set will help ensure that packages arrive at their destination on time and without any delays.”