20 Fidelis Care Interview Questions and Answers

Fidelis Care is a not-for-profit health insurance company serving more than 1.7 million people of all ages and at all stages of life in New York State. They are mission-driven to provide high quality, affordable coverage and access to care for all.

If you’re interviewing for a job at Fidelis Care, you can expect to be asked questions about your experience, qualifications, and availability. You may also be asked behavioral interview questions, which are designed to assess your ability to handle certain situations you may encounter in the workplace.

In this guide, we’ve compiled a list of sample Fidelis Care interview questions and answers to help you prepare for your interview.

Fidelis Care Interview Process

The interview process at Fidelis Care can vary depending on the position you are applying for. For some positions, like Customer Service Representative, you may not have an interview during the hiring process. However, for other positions, like Harp, you may have a positive experience with the interview process. Overall, the interview process is generally standard, with questions about your past experience and goals.

1. What is your experience with customer service?

Customer service is an important part of working in a healthcare setting. Employers ask this question to make sure you have experience with customer service and how it relates to the role. Use your answer to explain what skills you use when interacting with patients, their families and other stakeholders.

Example: “I’ve worked as a receptionist for five years now. My job was to greet people who came into our office and help them find the right person or department they needed. I also helped resolve any issues that arose between staff members or customers. This experience taught me how to interact with many different types of people and how to solve problems quickly. It also gave me valuable communication skills.”

2. Do you have any experience working in the healthcare industry?

This question is a great way for the interviewer to learn more about your background and how it relates to their organization. If you have experience working in healthcare, be sure to highlight any transferable skills that relate to this role.

Example: “I worked as a nurse at a local hospital for five years before moving to Florida. During my time there, I learned valuable communication skills and developed an interest in patient care. My favorite part of nursing was helping patients feel comfortable and providing them with information they needed to understand their diagnosis or treatment plan.”

3. Why do you want to work at Fidelis Care?

This question can help the interviewer get to know you better and understand why you are a good fit for their organization. When answering this question, it can be helpful to mention something specific about Fidelis Care that interests you or what drew you to apply for the position.

Example: “I want to work at Fidelis Care because I am passionate about helping seniors live happy and healthy lives. In my last role as a caregiver, I had the opportunity to care for an elderly woman who was so full of life. She taught me how important it is to make others feel loved and cared for. I would love to have the chance to do that again.”

4. Provide an example of a time when you had to deal with an angry or frustrated customer/patient. How did you handle it?

This question can help the interviewer determine how you handle conflict and stress. It also helps them understand your customer service skills. Use examples from previous jobs or describe a time when you helped someone else with their customer service needs.

Example: “In my last position, I had a patient who was upset because they didn’t receive all of their medications on time. They were very angry and wanted to speak with a manager immediately. I explained that I was the lead nurse at the time and would be happy to address any concerns they had. We talked for about 20 minutes while I listened to their concerns and apologized for the inconvenience. After we discussed what happened, they seemed much more satisfied.”

5. What makes you stand out from other candidates for this position?

Employers ask this question to learn more about your qualifications and how you can contribute to their team. Before your interview, make a list of all the skills and experiences that qualify you for this role. Focus on what makes you unique from other candidates and highlight any transferable skills or certifications you have.

Example: “I am passionate about working with seniors and helping them live happy and healthy lives. I also understand the importance of maintaining patient confidentiality and privacy, which is why I became certified in HIPAA compliance. My experience as an assistant nurse manager has given me valuable leadership skills that I would like to use to help support your team.”

6. Tell me about a situation where you were able to use persuasion to successfully convince someone to see things your way.

This question can help the interviewer determine how you might use your communication skills to convince patients and their families to follow medical advice. Use examples from previous work or school experiences where you used persuasion to achieve a positive outcome.

Example: “In my last position as a nurse, I had a patient who was very set on not taking his medication. He would often hide it in his room so that we couldn’t administer it to him. One day, I went into his room and asked if he could tell me about his life before coming to the hospital. He told me about his childhood and growing up with his family. I then explained that our goal was to get him back home with his family. After hearing this, he agreed to take his medication.”

7. Tell us about a time when you had to explain something difficult to a member, how did you approach it?

This question can help the interviewer understand how you communicate with patients and their families. It’s important to be empathetic when explaining medical information, so it’s helpful if you have experience doing this in a compassionate way.

Example: “When I was working as an emergency room nurse, I had a patient who came in for treatment after experiencing chest pain. After running some tests, we determined that he had a heart condition that required surgery. He was understandably nervous about having the procedure, but I explained everything to him in detail and answered all of his questions. This helped put his mind at ease.”

8. How would you react if you found out that one of our customers has been given incorrect information?

This question is a great way to test your customer service skills. It also allows the interviewer to see how you would react in an emergency situation. In your answer, be sure to highlight your ability to remain calm and solve problems quickly.

Example: “If I found out that one of our customers had been given incorrect information, I would first apologize for any inconvenience it caused them. Then, I would find out what information they were looking for and do my best to provide it as soon as possible. If I was unable to give them the correct information immediately, I would make sure to follow up with them as soon as I could.”

9. What are some of your favorite marketing campaigns and why?

Marketing is an important part of any business, and the interviewer may ask this question to learn more about your marketing skills. Use examples from previous jobs that show you have a good understanding of what makes a campaign successful.

Example: “I think one of my favorite campaigns was for a local restaurant where we used social media influencers to promote their new menu items. We chose people who had large followings on Instagram and paid them to post photos of themselves eating at the restaurant. The posts were so popular that many other users started commenting asking where they could go to try the food. This led to a huge increase in sales.”

10. If hired, what would be your strategy for increasing membership retention?

Fidelis Care is looking for a marketing professional who can help the company retain members. This question helps them assess your retention strategies and how you would apply them to Fidelis Care’s membership base. In your answer, explain what steps you would take to keep current members from leaving the organization.

Example: “I believe that retaining members starts with providing excellent customer service. I would make sure all employees are trained in effective communication techniques so they can respond to questions or concerns quickly and efficiently. I would also implement an automated system that allows members to submit their questions online. This way, we can ensure our team responds within 24 hours of receiving the message.”

11. What software programs are you familiar with?

The healthcare industry is constantly changing, and it’s important for you to be able to adapt. When answering this question, make sure to mention the software programs that are relevant to your role at Fidelis Care.

Example: “I am familiar with all of the major medical software programs including Epic, Cerner, MEDITECH and McKesson. I also have experience using Microsoft Office products such as Word, Excel and PowerPoint. In my previous position, I was responsible for creating training manuals for new employees on how to use these programs.”

12. Describe a time when you worked well under pressure.

Working in a healthcare setting can be stressful, especially when you’re under pressure to meet deadlines or solve problems. Employers ask this question to make sure you have the ability to work well under stress and still perform your job duties effectively. In your answer, explain how you manage stress and what strategies you use to stay productive even when you’re feeling overwhelmed.

Example: “I find that I am most productive when I take regular breaks throughout my day. When I feel stressed, I try to step away from my desk for five minutes to get some fresh air and stretch my legs. This helps me clear my mind and refocus on my tasks at hand. Another strategy I use is delegating tasks to other team members. If I’m feeling overwhelmed, I will assign someone else a task so they can learn more about their role.”

13. When was the last time you made a mistake on the job, how did you handle it?

Employers ask this question to learn more about your problem-solving skills. They want to know that you can take responsibility for your actions and learn from them. When answering, be honest and explain what steps you took to fix the mistake.

Example: “When I first started working as a nurse’s aide, I was responsible for administering medication to patients. One day, I gave a patient the wrong dosage of their medication. Luckily, they were okay, but I reported my mistake to my supervisor immediately. She helped me understand how important it is to double check all medications before giving them to patients. Since then, I always triple check medications.”

14. Are you comfortable making cold calls?

This question is a good way to determine how comfortable you are with networking and reaching out to people. If the position requires you to make cold calls, it’s important that you’re willing to do so. You can answer this question by explaining your comfort level with making cold calls and what kind of experience you have doing so.

Example: “I’m very comfortable making cold calls because I’ve done it many times in my previous positions. In fact, I find it quite easy to reach out to new contacts and start conversations. When I was working as an assistant at a law firm, I had to call hundreds of potential clients each week. It took some time to get used to calling strangers, but now I enjoy talking to anyone.”

15. How would you describe yourself as a team player?

Teamwork is an essential skill for any healthcare professional. Employers ask this question to make sure you have the ability to work well with others. When answering, try to emphasize your interpersonal skills and how they help you collaborate with a team.

Example: “I am very good at communicating my ideas and opinions. I always make sure that everyone on the team understands what we’re doing and why. This helps me avoid misunderstandings and miscommunications. I also like to take on leadership roles in teams. In previous positions, I’ve been asked to lead projects or committees. These opportunities helped me learn more about teamwork and collaboration.”

16. We’re looking for someone who can stay calm even in stressful situations. Can you give us an example of a time when you remained calm under pressure?

This question is a great way to show your interviewer that you have the ability to stay calm in stressful situations. It’s also an opportunity for you to share a story about how you helped someone else remain calm during a difficult time.

Example: “I once worked with a patient who was experiencing severe pain and anxiety. I talked to them about their concerns, and we came up with a plan together. We decided on a set of goals they could achieve each day, which helped them feel more positive and motivated. This allowed me to focus on helping them meet those goals rather than focusing solely on their pain.”

17. What challenges do you think we will face in the next 5 years?

This question is a great way to see how you think about the future and what challenges you might face in your career. When answering this question, it can be helpful to mention some of the biggest healthcare issues that are currently facing the country.

Example: “I believe one of the biggest challenges we will face in the next 5 years is finding ways to reduce costs while maintaining quality care. I have seen many hospitals try different methods to do this, but I think there is still more work to be done. One idea I have is implementing telehealth technology into our hospital so patients can receive treatment from home rather than having to come into the hospital for every appointment.”

18. What skills would you bring to the company?

This question is a great way to show your interviewer that you have the skills and abilities needed for this role. When answering, it can be helpful to list out specific skills or experience that align with what Fidelis Care is looking for in their employees.

Example: “I would bring my strong communication skills, problem-solving ability and attention to detail to this position. I am also highly organized and efficient, which helps me stay on top of deadlines and manage my time well. My ability to work independently as well as part of a team makes me an ideal candidate for this role.”

19. What would you say is your greatest strength and weakness?

This question is a common one in interviews, and it’s important to answer honestly. Employers ask this question because they want to know what your greatest strengths are so that you can use them on the job. They also want to know about any weaknesses so that you can work on improving them. When answering this question, be sure to focus on your strengths first.

Example: “My greatest strength is my ability to multitask. I am able to manage many tasks at once while still completing them all well. My weakness would be my perfectionism. While I strive for excellence in everything I do, sometimes I take too long to complete projects because I want them to be perfect.”

20. Have you ever had difficulty getting along with a manager or coworker? How did you resolve the problem?

This question can help the interviewer determine how you handle interpersonal conflicts. It’s important to be honest in your answer, but it’s also helpful to highlight a specific example of how you resolved conflict and maintained positive relationships with others.

Example: “I once had a manager who was very strict about following rules and procedures. I understand that this is necessary at times, but I felt like he took it too far sometimes. When I expressed my concerns to him, he explained his reasoning for being so strict. He said that if we followed all the rules and procedures, then there would be no need for meetings or other time-consuming processes. This helped me understand his perspective better, and I learned to appreciate his methods more.”