Hiring/Managing Employees

Field Service Engineer Job Description Template

A well written field service engineer job description will help ensure you hire the right person. Learn how to write one using our template and writing guide.

Field service engineers are responsible for the installation, maintenance and repair of a wide range of equipment. They work in a variety of industries, including healthcare, manufacturing and telecommunications. Given the critical nature of their job, it is important to find field service engineers who are qualified and have the necessary skills.

One of the best ways to find qualified candidates is to write a well-crafted job description. Your job description should include an overview of the position, information about your company, duties and responsibilities, expectations, and qualifications. By crafting your job description with these key components, you will be able to attract the best candidates for the job.

What Does a Field Service Engineer Do?

Field Service Engineers are responsible for the installation, maintenance and repair of a variety of equipment and machinery. They work in a wide range of industries, such as manufacturing, healthcare, automotive and telecommunications. Field Service Engineers typically work for the company that manufactures the equipment they service. However, some may be employed by a third-party service company. Field Service Engineers often work independently and travel to customer sites to perform their work. They may also work in a central service shop, where they service equipment brought in by customers.

Field Service Engineer Job Description Template

At [CompanyX], we provide our clients with cutting-edge technology solutions that increase efficiency and productivity. We’re looking for a field service engineer to provide on-site installation, training, and support for our clients in the [City] area. The ideal candidate will have experience with a wide range of technology products, as well as strong customer service and communication skills. He or she will be responsible for ensuring that our clients are able to use our products to their full potential and are satisfied with our services.

Duties & Responsibilities

  • Respond to customer inquiries and requests for service in a timely, professional manner
  • Diagnose problems with equipment and systems, and determine best course of action to resolve issue
  • Perform repairs and preventive maintenance on equipment and systems according to manufacturer’s specifications
  • Keep accurate records of all service calls, including date, time, nature of problem, resolution, and follow-up actions
  • Maintain inventory of parts and supplies, and place orders as necessary
  • Train customers on proper use and care of equipment and systems
  • Comply with all safety regulations and procedures
  • Stay up-to-date on new products and technology through manufacturer training and independent study
  • Provide input on ways to improve field service operations
  • Assist with troubleshooting customer complaints received by telephone or email
  • Participate in on-call rotation as needed
  • Perform other duties as assigned

Required Skills and Qualifications

  • Bachelor’s degree in engineering or related field
  • 2+ years experience in customer service, technical support, or field service engineering
  • Experience with troubleshooting and repairing mechanical and electrical equipment
  • Ability to read and interpret schematics and technical manuals
  • Strong communication and interpersonal skills
  • Excellent time-management and organizational skills

Preferred Skills and Qualifications

  • Master’s degree in engineering or related field
  • 4+ years experience in customer service, technical support, or field service engineering
  • Experience with installation, commissioning, and start-up of process equipment
  • Project management experience
  • Leadership experience

How to Write a Field Service Engineer Job Description

A great job description starts with a compelling summary of the position and its role within your company. Your summary should provide an overview of your company and expectations for the position.

Job Brief

As the first section of a job description, the job brief is crucial for attracting the right candidates. A well-written job brief will provide a snapshot of the position and its key responsibilities, as well as the qualifications, experience and attitude you are looking for. It is also important to mention how you will support the new hire to ensure they integrate with your team successfully.

When writing a job brief for a field service engineer, be sure to include information about the industry so that you can get more candidates with prior experience. You should also provide a brief overview of the company and the position’s key functions, as well as detailed information about responsibilities, skills and qualifications and benefits.

Responsibilities

The responsibilities of a field service engineer vary depending on the company and the specific industry. However, there are some common responsibilities that are typically shouldered by a field service engineer.

  • Installing and configuring new systems and software
  • Providing training to users on how to operate new systems and software
  • Troubleshooting issues with existing systems and software
  • Performing regular maintenance checks on systems and software
  • Documenting all changes made to systems and software
  • Preparing reports on the status of systems and software

Skills and Qualifications

The skills and qualifications section of your field service engineer job description is where you list the specific skills and qualifications that are required for the role. This is different from the responsibilities section, which should focus on the day-to-day tasks and duties of the position.

The skills and qualifications section is where you get into the nitty-gritty of what a qualified candidate looks like. This is important because you want to make sure that you are only attracting candidates who meet all of the requirements for the role. If a candidate does not meet all of the requirements, they are likely to be unsuccessful in the role and end up leaving the company prematurely.

A few examples of skills and qualifications that could be included in this section are:

  • Bachelor’s degree in engineering or a related field
  • 2+ years of experience in field service engineering or a related role
  • Experience with electrical, mechanical and pneumatic systems
  • Experience with troubleshooting and root cause analysis
  • Strong customer service orientation
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team

Remember to tailor the skills and qualifications section to the specific needs of your organization. There is no need to include irrelevant skills and qualifications just to fill up space.

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