Resume

Field Service Engineer Resume Example & Writing Guide

Use this Field Service Engineer resume example and guide to improve your career and write a powerful resume that will separate you from the competition.

Field service engineers are the glue that holds together many organizations’ operations. They’re the ones who keep everything running smoothly by troubleshooting and repairing equipment onsite. And they do so with a level of expertise that allows them to solve complex problems efficiently and effectively.

If you have a knack for problem solving, a passion for technology, and a willingness to work hard—and you want a career that will allow you to work independently on high-stakes projects—then field service engineering might be the perfect role for you. Here’s some tips and an example resume to help you write yours.

David Moore
Chicago, IL | (123) 456-7891 | [email protected]
Summary

Field service engineer with experience in repairing and servicing a variety of industrial equipment. Skilled in electrical, mechanical, and hydraulic systems. Eager to use technical expertise and customer service skills to resolve issues and keep customers satisfied.

Education
University of Illinois at Urbana-Champaign Jun '10
B.S. in Electrical Engineering
Experience
Company A, Field Service Engineer Jan '17 – Current
  • Troubleshot and repaired HVAC systems, including but not limited to: air conditioning, heating, refrigeration, ventilation, gas piping, electrical wiring and controls.
  • Performed preventive maintenance on customer’s equipment in accordance with the manufacturer’s instructions and established a rapport with customers by providing technical expertise and solutions that meet their needs.
  • Communicated effectively with customers regarding repair issues and options available for resolution of problems encountered during service calls.
  • Maintained current knowledge of new products introduced into the marketplace as well as industry standards through training programs provided by manufacturers or other sources such as trade journals and conferences.
  • Followed all company policies & procedures related to safety practices while performing job duties; adhered to all safety regulations set forth by OSHA (Occupational Safety & Health Administration).
Company B, Field Service Engineer Jan '12 – Dec '16
  • Worked with customers to identify and resolve problems in a timely manner, resulting in an increase of customer satisfaction rating from 80% to 95%
  • Performed preventative maintenance on equipment at client sites, including routine inspections, calibration checks and fluid replacement
  • Maintained accurate records of all work performed for billing purposes; completed invoices within 24 hours of completing projects
  • Communicated regularly with management team regarding project status and potential issues that could arise during service calls
  • Serviced over 100 pieces of industrial equipment valued at $1M+ each year
Company C, Service Technician Jan '09 – Dec '11
  • Inspected, diagnosed, and repaired various types of equipment and machinery.
  • Performed preventative maintenance on equipment and machinery.
  • Kept detailed records of all repairs and maintenance performed.
Certifications
  • Factory Certified Service Technician
  • Apple Certified Macintosh Technician
  • Certified Microsoft Engineer
Skills

Industry Knowledge: Networking, Routers, Switches, Routing and Switching, Wireless, VoIP, PBX, Security
Technical Skills: Cisco, Aruba, Meraki, HP, Dell, Juniper, Brocade, Polycom, Avaya, Mitel, ShoreTel
Soft Skills: Customer Service, Problem Solving, Critical Thinking, Teamwork, Self-Motivation, Attention to Detail, Organizational Skills

How to Write a Field Service Engineer Resume

Here’s how to write a field service engineer resume of your own.

Write Compelling Bullet Points

When you’re writing bullet points, it can be tempting to just list your responsibilities and duties. But that’s not going to make a recruiter take notice. Instead, you should use your bullet points to tell a story about your work. So rather than saying you “installed software updates on computers,” you could say you “installed software updates on 200 computers in one weekend, reducing downtime for clients by 50% and earning praise from senior leadership.”

Notice how the second bullet point is more specific and provides more detail about what you did and the results of your work.

Related: What Is a Field Service Engineer? How to Become One

Identify and Include Relevant Keywords

When you apply for a field service engineer role, your resume is likely to go through an applicant tracking system (ATS). This system will scan your resume for specific keywords related to the job opening. If your resume doesn’t include enough of the right terms, the ATS might disqualify you from the pool of applicants.

To increase your chances of getting an interview, use this list of keywords as a starting point to help you identify the skills and experience most relevant to the field service engineer role:

  • Field Service
  • Electrical Engineering
  • Electronic Troubleshooting
  • Engineering
  • Automation
  • Instrumentation
  • Testing
  • Electronics
  • AutoCAD
  • Manufacturing
  • Preventive Maintenance
  • Mechanical Engineering
  • MATLAB
  • Construction
  • Troubleshooting
  • Electrical Troubleshooting
  • Commissioning
  • Microsoft Access
  • PLC Programming
  • Project Engineering
  • Electrical Wiring
  • Building Automation
  • Project Management
  • Networking
  • Mechanical, Electrical, and Plumbing (MEP)
  • Building Management Systems
  • Microsoft Project
  • Construction Management
  • PLCs
  • Customer Service

Showcase Your Technical Skills

As a field service engineer, you need to be proficient in the use of a variety of software programs and systems. This might include customer relationship management (CRM) software, enterprise resource planning (ERP) software, and computer-aided design (CAD) software. Additionally, you need to be familiar with the various types of equipment used in your field, as well as the methods used to repair and maintain them.

Some of the programs and systems that field service engineers are typically expected to be proficient in include: customer relationship management (CRM) software, enterprise resource planning (ERP) software, and computer-aided design (CAD) software. Additionally, field service engineers need to be familiar with the various types of equipment used in their field, as well as the methods used to repair and maintain them.

Related: How Much Does a Field Service Engineer Make?

Remember The Basics

As you draft your resume, you’ll want to keep a few basic guidelines in mind.

Create Scannable Sections

Your resume should be formatted in a way that makes it easy to read and understand. This includes using left-aligned text, regular font size, and limited use of bolding, italics, and all-caps. You should also try to use no more than two lines per bullet point and have a separate skills section. Finally, make sure your formatting is consistent throughout the document.

Be Concise

When it comes to resumes, there is no one-size-fits-all answer. However, a one-page resume is typically the best option, especially if you are a new graduate or have limited experience. If you do need to go over one page, make sure to focus on the most relevant and recent experience. In general, you want to be concise and get your point across quickly.

Proofread

Proofreading your resume is important in order to make sure it looks professional and error-free. Spell checking is a must, as are punctuation and grammar checks. It is also helpful to have someone else proofread your resume for you, as they may catch mistakes that you have missed. Beware of easily confused words, and make sure that your tense is consistent throughout the resume.

Consider Including a Summary

Most job seekers include a resume summary statement as a way to introduce their skills and experience to potential employers. By highlighting your most relevant qualifications, you can show that you have what it takes to do the job. Additionally, a well-crafted summary can show that you have a clear idea of what you want to do next and how your skills can be put to use. When writing your own, be sure to focus on your transferable skills, your future goals, and how you see your experience translating into the role you’re hoping to land.

Related Resume Examples

Previous

Sustainability Consultant Resume Example & Writing Guide

Back to Resume
Next

Bioinformatics Scientist Resume Example & Writing Guide